ARS 7.6.4+ on Redhat 6
Hi Listers, Does anyone install ARS 7.6.4 or higher to Linux Redhat 6 successfully? Thanks in advance! Regards PC Wai Technology Consultant, Service Management - Production Integrity Member of the TELUS team the future is friendly(r) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Use email address as the User Id
Thanks all for your replies! I have the same concern on changing email address too. Since I use Submitter Lock mode, it is possible to the Submitter field. By the way, does anyone have any issue on the email notification? Does it confuse the Email Engine with @ sign? Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: November 8, 2009 02:55 To: arslist@ARSLIST.ORG Subject: Re: Use email address as the User Id You could mitigate that by using the email address as an "Authentication Alias". Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: 07 November 2009 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Use email address as the User Id One drawback is if the user for any reason change the email address. The best solutioin, in my view, is using an employee number. This hardly change... -- Jarl 2009/11/7 PC Wai : > ** > Does anyone use the user's email address as the User Id in ARS? Any pros and > cons or gotcha to share? Does it cause any issue in the notification? > Thanks! > > Regards > PC Wai > Technology Consultant > BT TO/IT Service Operations > Service Assurance Support - Remedy > Tel: 604-451-4613 > TELUS® the future is friendly® | > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: arplugin Java Error encounter after applying V701 Patch 4
Hi Rick, The problem also occurs in a real server. Otherwise, I would smash the VM and see how it goes. ;-> Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, October 22, 2007 19:30 To: arslist@ARSLIST.ORG Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 We had a problem with arplugin when processing SRM data. It finally stopped when our server's virtual image completely crashed and burned. Since rebuilding the VM, it hasn't recurred. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, October 22, 2007 7:00 PM To: arslist@ARSLIST.ORG Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 If you were on Solaris, I would say "use the libumem memory allocator", but I don't know of an equivalent for Linux. libumem is nice because it makes it very easy to track down what corrupts the stack, as it forces a core dump and exits on a bad operation, from which you can get a stack trace. You can even step through the operations if you can reproduce the problem, viewing the data and function calls using mdb (or was it dbx). Axton On 10/22/07, PC Wai <[EMAIL PROTECTED]> wrote: > Thanks Axton! > > I still could not figure out what is wrong yet. But, it does not seems > to be the patch 4 problem. I have a ticket open in BMC Remedy but the tech support is not helpful at all. The support is very very bad now. > > Regards > PC > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Tuesday, October 16, 2007 11:53 > To: arslist@ARSLIST.ORG > Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 > > Check the referenced log. Chances are something corrupted the stack. > Are you running any custom plug-ins (*.so) with the arplugin server? > If so, you may consider attaching a debugger to them and making sure > they are not doing bad things. > > Axton Grams > > On 10/16/07, PC Wai <[EMAIL PROTECTED]> wrote: > > ** > > > > > > Hi Listers, > > > > I am having problem in the arplugin after applying the new version > > 7.0.1 patch 4 from patch 1. > > > > # An unexpected error has been detected by HotSpot Virtual Machine: > > # > > # SIGSEGV (0xb) at pc=0x080b1e73, pid=15972, tid=3076420256 # # > > Java > > VM: Java HotSpot(TM) Server VM (1.4.2_13-b06 interpreted mode) # > > Problematic frame: > > # C [arplugin+0x69e73] > > # > > # An error report file with more information is saved as > > hs_err_pid15972.log # # If you would like to submit a bug report, > > please visit: > > # http://java.sun.com/webapps/bugreport/crash.jsp > > # > > > > ARS 701 patch 4 > > Red Hat 3 > > Oracle 10g2 > > Java 142 > > > > The error only occurs when shutting down the server with email engine. > > Please help! > > > > Regards > > PC Wai > > Senior Software Specialist > > NSO/NITO Shared Infrastructure Operations - Remedy TELUS Corporation > > Inc. > > > > __20060125___This posting was submitted with > > HTML in it___ > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: arplugin Java Error encounter after applying V701 Patch 4
Thanks again Axton! I have forward this to my Linux system admin. Hope he can find something for Linux. Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, October 22, 2007 19:00 To: arslist@ARSLIST.ORG Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 If you were on Solaris, I would say "use the libumem memory allocator", but I don't know of an equivalent for Linux. libumem is nice because it makes it very easy to track down what corrupts the stack, as it forces a core dump and exits on a bad operation, from which you can get a stack trace. You can even step through the operations if you can reproduce the problem, viewing the data and function calls using mdb (or was it dbx). Axton On 10/22/07, PC Wai <[EMAIL PROTECTED]> wrote: > Thanks Axton! > > I still could not figure out what is wrong yet. But, it does not seems to be > the patch 4 problem. I have a ticket open in BMC Remedy but the tech support > is not helpful at all. The support is very very bad now. > > Regards > PC > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Tuesday, October 16, 2007 11:53 > To: arslist@ARSLIST.ORG > Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 > > Check the referenced log. Chances are something corrupted the stack. > Are you running any custom plug-ins (*.so) with the arplugin server? > If so, you may consider attaching a debugger to them and making sure they are > not doing bad things. > > Axton Grams > > On 10/16/07, PC Wai <[EMAIL PROTECTED]> wrote: > > ** > > > > > > Hi Listers, > > > > I am having problem in the arplugin after applying the new version > > 7.0.1 patch 4 from patch 1. > > > > # An unexpected error has been detected by HotSpot Virtual Machine: > > # > > # SIGSEGV (0xb) at pc=0x080b1e73, pid=15972, tid=3076420256 # # > > Java > > VM: Java HotSpot(TM) Server VM (1.4.2_13-b06 interpreted mode) # > > Problematic frame: > > # C [arplugin+0x69e73] > > # > > # An error report file with more information is saved as > > hs_err_pid15972.log # # If you would like to submit a bug report, > > please visit: > > # http://java.sun.com/webapps/bugreport/crash.jsp > > # > > > > ARS 701 patch 4 > > Red Hat 3 > > Oracle 10g2 > > Java 142 > > > > The error only occurs when shutting down the server with email engine. > > Please help! > > > > Regards > > PC Wai > > Senior Software Specialist > > NSO/NITO Shared Infrastructure Operations - Remedy TELUS Corporation > > Inc. > > > > __20060125___This posting was submitted with > > HTML in it___ > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > __ > _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: arplugin Java Error encounter after applying V701 Patch 4
Thanks Axton! I still could not figure out what is wrong yet. But, it does not seems to be the patch 4 problem. I have a ticket open in BMC Remedy but the tech support is not helpful at all. The support is very very bad now. Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 16, 2007 11:53 To: arslist@ARSLIST.ORG Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 Check the referenced log. Chances are something corrupted the stack. Are you running any custom plug-ins (*.so) with the arplugin server? If so, you may consider attaching a debugger to them and making sure they are not doing bad things. Axton Grams On 10/16/07, PC Wai <[EMAIL PROTECTED]> wrote: > ** > > > Hi Listers, > > I am having problem in the arplugin after applying the new version > 7.0.1 patch 4 from patch 1. > > # An unexpected error has been detected by HotSpot Virtual Machine: > # > # SIGSEGV (0xb) at pc=0x080b1e73, pid=15972, tid=3076420256 # # Java > VM: Java HotSpot(TM) Server VM (1.4.2_13-b06 interpreted mode) # > Problematic frame: > # C [arplugin+0x69e73] > # > # An error report file with more information is saved as > hs_err_pid15972.log # # If you would like to submit a bug report, > please visit: > # http://java.sun.com/webapps/bugreport/crash.jsp > # > > ARS 701 patch 4 > Red Hat 3 > Oracle 10g2 > Java 142 > > The error only occurs when shutting down the server with email engine. > Please help! > > Regards > PC Wai > Senior Software Specialist > NSO/NITO Shared Infrastructure Operations - Remedy TELUS Corporation > Inc. > > __20060125___This posting was submitted with HTML > in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
arplugin Java Error encounter after applying V701 Patch 4
Hi Listers, I am having problem in the arplugin after applying the new version 7.0.1 patch 4 from patch 1. # An unexpected error has been detected by HotSpot Virtual Machine: # # SIGSEGV (0xb) at pc=0x080b1e73, pid=15972, tid=3076420256 # # Java VM: Java HotSpot(TM) Server VM (1.4.2_13-b06 interpreted mode) # Problematic frame: # C [arplugin+0x69e73] # # An error report file with more information is saved as hs_err_pid15972.log # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp # ARS 701 patch 4 Red Hat 3 Oracle 10g2 Java 142 The error only occurs when shutting down the server with email engine. Please help! Regards PC Wai Senior Software Specialist NSO/NITO Shared Infrastructure Operations - Remedy TELUS Corporation Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone?
Hi Howard, Are you on patch 1 still? I am on patch and plan to upgrade to patch 3/4. Regards PC From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, September 14, 2007 12:42 To: arslist@ARSLIST.ORG Subject: Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone? ** I am still on the DST patch on production and running fine (Solaris/Oracle) I tried to move to patch 4 in development, but had issues with just moving the binaries (which were not complete). The installer worked, however if at times if we run a Crystal report from the user tool, the arserverd crashes. I think we will stick for now on the DST server patch. Howard On 9/14/07, Emad Zaky <[EMAIL PROTECTED]> wrote: ** Hi All, We had an unstable version of Remedy AR Server PAtch 003 which used to crash every few minutes. Patch 004 was recomended and seemed to work, the server was stable. BUT on certain user actions we found the the connection to the user was severed with RPC error appearing to the user and this appearing in the arerror.log: hu Sep 13 15:57:09 2007 11 Timestamp: Thu Sep 13 2007 15:57:09.8251 Thread Id: 26 Version: 7.0.01 Patch 004 200708262106 Aug 26 2007 21:36:29 ServerName: itsmsrv02 Database: SQL -- Oracle Hardware: sun4v OS: SunOS 5.10 RPC Id: 458755 RPC Call: 117 (EXECAL) RPC Queue: 390635 Client: User tahuynh from Mid-tier (protocol 12) at IP address c5ac3eefcfe1d5dc:1e2ca7:114f2d46830:-7f60 Form: Logging On: On the user screen the error which appear is : Malloc failed on Server (ARERR 300) Testing on another server with Patch 4 we managed to replicate the error. Going to a server Patch 003 the workflow worked perfectly. Anyone has any ideas??? Regards, Emad __20060125___This posting was submitted with HTML in it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARSDoc 1.29 problem
Thanks! I have found the thread. Regards PC From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, September 07, 2007 14:51 To: arslist@ARSLIST.ORG Subject: Re: ARSDoc 1.29 problem ** I think there was a thread on this in the ARSList earlier this year. It had to do with the version of ARSPerl that was being used From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of PC Wai Sent: Friday, September 07, 2007 4:19 PM To: arslist@ARSLIST.ORG Subject: ARSDoc 1.29 problem ** Hi Listers, I am having problem to run the ARSDoc 1.29. It crashed and complained an array reference in ARSDoc.pm. "Can't use an undefined value as an ARRAY reference at ARSDoc.pm line 819." Please help! Regards PC __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
ARSDoc 1.29 problem
Hi Listers, I am having problem to run the ARSDoc 1.29. It crashed and complained an array reference in ARSDoc.pm. "Can't use an undefined value as an ARRAY reference at ARSDoc.pm line 819." Please help! Regards PC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Daylight savings time again
Folks, In case you are not aware of this page http://www.bmc.com/info_center_support/overview/0,,19097_0_68222529,00.html I am not impressed of this. I have submitted my question a month ago. The reply from BMC was "At this time we are not aware of the need for any patch." It is not much time left for testing and rolling out the patch before March. In fact, we have started inputting the change records for next year. Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alfred Differ Sent: Tuesday, December 05, 2006 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again I have my answer. Thanks! On 12/5/06, Alfred Differ <[EMAIL PROTECTED]> wrote: > Hi all, > > Can anyone answer if there is an ARS 6.3 patch that is certified > daylight savings time safe for next March? I know 7.0x is supposed to > be OK, but there is a chance we won't be there in time for the zone > shift. > > I'm on Solaris and Oracle here at Cal ISO. I have ARS 6.3 patch 14 > running right now. > > -- > -al > -- -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Arlogtmr 6
Title: Arlogtmr 6 ** Hi, I am having problem to use the log timer 6! Does anyone get it working? Regards PC Wai __20060125___This posting was submitted with HTML in it___
Re: Question: Disable ODBC
You can try this in the ar.cfg Disable-Client-Operation: [[]- []] [] Tag number 6 is for AR System ODBC. It is documented in the configuration manual. Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, September 05, 2006 9:39 AM To: arslist@ARSLIST.ORG Subject: Question: Disable ODBC I was wondring if someone could tell me what I can add to the AR.CFG file to disable users from using ODBC to connect to the server to run Crystal reports? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: arimportcmd on Escalation
** Hi Den, Does the mapping file directory (-d) or some files has the right file path? When the AR System shells out the process, it may not have the same system environment as you run it interactively. Regards PC Wai From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Den FongSent: Wednesday, August 30, 2006 9:53 AMTo: arslist@ARSLIST.ORGSubject: Re: arimportcmd on Escalation ** I'm running the script as a user, this is the generic Remedy system user on the sun box. This is the user that owns the arsystem and files. The script has Read & Execute by everyone, the .arm file has read by everyone and so does the .csv file. ** >>> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> 8/30/2006 10:17 AM >>> Den: This may sound stupid, but are you running Remedy ARS as root or another user? If it is another user, make sure that user has access to the entire file structure of at least read/execute and that the user has read and execute permissions. Of course, this does not apply if the user is root. James Mckenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Wednesday, August 30, 2006 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: arimportcmd on Escalation ** Okay I tried that and still no luck without the @@: Den ** >>> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> 8/30/2006 10:03 AM >>> Den: Loose the two at signs and the colon. All escalations run against the server and never against the client. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Wednesday, August 30, 2006 9:01 AM To: arslist@ARSLIST.ORG Subject: arimportcmd on Escalation ** Hey Guys I'm trying to get s script to execute on an escalation, the scipt works fine if we execute it via a shell, but not through an escalation. In the escalation I have it as a run process : @@:/export/home/remps/import/smsimport.sh Which doesn't do anything. Any ideas? Den __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Patch 16
Title: Patch 16 ** Has anyone run into any issues installing patch 16? Regards PC Wai TELUS Corporation Inc. __20060125___This posting was submitted with HTML in it___
