Re: Remedy ITSM 7.6.04 - Mid Tier Update Question

[PSS, Srikanth]

Claire,

Scenario 1
ARSuiteKit_midtierWar_7604SP4_Windows.zip
THEN
MT_7604SP4_2013JAN17_CU_ALL

is the right option.

Thanks,

Srikanth PSS
Remedy AR System R&D
BMC Software, Inc.

http://try.onbmc.com


The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, February 11, 2013 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Remedy ITSM 7.6.04 - Mid Tier Update Question

**
I need to update to MT_7604SP4.

If I download the patch MT_7604SP4_2013JAN17_CU_ALL Will it include everything 
that is in the ARSuiteKit_midtierWar_7604SP4_Windows.zip update or do I need to 
that first?

Scenario 1
ARSuiteKit_midtierWar_7604SP4_Windows.zip
THEN
MT_7604SP4_2013JAN17_CU_ALL

Or

Scenario 2
MT_7604SP4_2013JAN17_CU_ALL

Thank You!


ITSM 7.6.04 SP2
ARS 7.6.04 SP3
Mid-Tier Version 7.6.04 SP3 201208101612 Hotfix
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org

Claire

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: 7.6.04 SP4 Mid-Tier Cache.

[PSS, Srikanth]

Mark,



For the 7.6.04 SP4 midtier, in Midtier Config -> Log Settings, change the Log 
Level to INFO.



Now, when you Flush cache and initiate Preload, you will find the start and 
finish of Form Preload in the logs. Form Preload will be preceded by Active 
Link Preload, of course.



Another alternative, in case you do not want pore through logs all the time, is 
to apply the latest cumulative hotfix for Midtier 7.6.04 SP4. This hotfix will 
include a Form preload indicator (in Cache Config) and should make things very 
convenient. This preload indicator is also included in Midtier 8.0, out of the 
box.



Hope this helps.





Thanks,

Srikanth



Srikanth PSS
Remedy AR System R&D
BMC Software, Inc. www.bmc.com




The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

















-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Antell
Sent: Thursday, February 07, 2013 2:11 PM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 SP4 Mid-Tier Cache.



When the cache is flushed on the mid-tier, how does one know if the cache has 
successfully completed?



There have been a number of occasions when the behaviour of the mid-tier post 
cache is only corrected by flushing the cache, but there is no message, or 
evidence, of a cache failure/corruption.



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Re: Cannot Run Web Report Type

[PSS, Srikanth]

Hi Frank,



To solve this issue, you might need to make a small modification to 
weblogic.xml which is located in \WEB-INF .



Here are the steps:



· Shutdown the Weblogic Server.

· Open weblogic.xml with a text editor.

· Make the following changes:



arsys



true







(Changes are in red.)

· Save weblogic.xml and restart Weblogic server.



Please try this out and let us know if it helps.





Regards,

Srikanth PSS


Associate Product Developer
Remedy AR System R&D
BMC Software



The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.





-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: Saturday, January 07, 2012 2:18 AM
To: arslist@ARSLIST.ORG
Subject: Cannot Run Web Report Type



ITSM 7.06.04 sp2, Stack Installer, Redhat, Oracle

Weblogic 10.5, Redhat



Stack installer work almost perfectly. Done in less than 45 minutes. However, 
cannot get the new Web reports to work. Open an incident record and click the 
print button. The system appears to be generating the report but then I get:



"An error had occurred. Please see your administrator. (ARERR 9426)."



Thoughts?



Thank you



Frank Caruso



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