Remedy Performance Measurement [I]
Classification: For internal use only All, Anyone know of a good tool that can be used to obtain objective performance data on a bespoke Remedy system? Does anyone have any experience of Column IT's Sentinel tool? Any assistance/leads would be appreciated. Regards, Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Fast & List Threads [I]
Classification: For internal use only All, I am currently reviewing a well established fully bespoke Remedy system for opportunities for performance improvement and would like to know peoples thoughts on my proposed change to the fast and list thread counts. The hardware powering this system is current and powerful and the virtual slice Remedy 7.1 is running on has 16 cpu cores assigned to it along with 32gb RAM. I am proposing to set the Fast threads to 48/48 (Min/Max) and List to 80/80 (Min/Max) based on the BMC recommendation that fast threads should be 3x cpu cores and list 5x cpu cores. This is a huge increase to existing settings which are 12/30 Fast and 12/25 List. Any thoughts would be gratefully received. Regards, Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Relating SQL from AWR to Remedy Workflow [I]
Classification: For internal use only Thanks Misi, Yes indeed... not an easy task at all but think I am making progress via the assignlong/short fields within the actlink_xxx tables. If I can crack it I will post here. Regards, Paul Nicolaides --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Relating SQL from AWR to Remedy Workflow [I]
Classification: For internal use only Hi, I am currently working through all high cost SQL identified in an Oracle (10g) AWR report. Does anyone know the best way to relate these SQL statements to the Remedy active links and filters? I am querying the actlink_set/push etc table via SQL Developer but so far I haven't been able to find the right combination of statements/tables to lookup the SQL. As always, thanks in advance! Regards, Paul Nicolaides Consultant --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: SRM - Colors & 'Branding'? [I]
Classification: For internal use only David, Why not create a totally new bespoke form from scratch and point it at the out of the box forms? Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Displaying Remedy information in a NOC [I]
Classification: For internal use only Rick, I would suggest a fully bespoke dashboard page using flashboards to display useful information. i.e servers per location/data center etc. pritch Sent by: "Action Request System discussion list(ARSList)" 28/10/2011 15:34 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Displaying Remedy information in a NOC That's what I thought - but before folks answer, need to make sure it's not some type of add-on in Remedy. The folks in our NOC log into the system and go to the dashboard page, just like any other user. - Original Message - From: "Rick Cook" To: arslist@ARSLIST.ORG Sent: Friday, October 28, 2011 10:25:07 AM Subject: Re: Displaying Remedy information in a NOC ** Network Operations Center. Rick On Oct 28, 2011 10:18 AM, "pritch" < pri...@ptd.net > wrote: What's a NOC? - Original Message - From: "Rick Cook" < remedyr...@gmail.com > To: arslist@ARSLIST.ORG Sent: Friday, October 28, 2011 10:10:05 AM Subject: Displaying Remedy information in a NOC ** I have been tasked with coming up with some solutions for how to display a Remedy dashboard in the NOC. What kinds of solutions are you all using? I thought that the easiest way would be to simply display the mid-tier web page. Is that workable? They want the data to be pretty much real time. Rick _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Database Upgrade - 10g to 11g [I]
Classification: For internal use only ARSListers, We are currently evaluating an upgrade to Oracle 11g from 10g (Remedy ARS 7.1 platform) and would be interested in people experience of doing the same. Any issues or areas of concern to be aware of? Regards, Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: How to get the Users's license? [I]
Classification: For internal use only Kerry, The trouble you will have is when to fire the check. If you want to capture the users that had a Floating Lic but have now got a Read Floater (due to timeout etc), you will need to fire the workflow before every transaction unless you only wish to track those users who are given a read floater on login. If that is the case, you could fire workflow on login that sets a hidden field and commits. If they have a Floater the commit will save the checkbox etc... if they have a read it wont. You can then use that checkbox in your check qualification. Regards, Paul --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
