Re: ARERR log

[Rajiv Gopal]

Hi,

I've gone through the ARThread log and it shows the Thread on Fast Queue
Died and Restarted.

THRD /* Fri Jul 12 2013 06:20:39.2670 */ Thread Id 12832 (thread number
106) on FAST queue restarted.
THRD /* Fri Jul 12 2013 06:21:36.2830 */ Thread Id 12832 (thread number
106) on FAST queue died.
THRD /* Fri Jul 12 2013 06:21:36.2830 */ Thread Id 6860 (thread number
106) on FAST queue restarted.
THRD /* Fri Jul 12 2013 06:21:47.1420 */ Thread Id 1084 (thread number
 42) on FAST queue died.
THRD /* Fri Jul 12 2013 06:21:47.1420 */ Thread Id 8388 (thread number
 42) on FAST queue restarted.



On Fri, Jul 12, 2013 at 3:30 PM, Hullule, Kiran kiran_hull...@bmc.comwrote:

 This is AR Server crash or potentially Fast thread died . This happened
 due to webservice execution.  As you are running on 7.5 patch 03 , see the
 7.5 p08 readme file if there is any defect fixed in this area.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Rajiv Nakkana
 Sent: Friday, July 12, 2013 2:53 PM
 To: arslist@ARSLIST.ORG
 Subject: ARERR log

 Hi,

 I'm receiving the following error in one of our application server.
 However I'm able to access the server and see that there are 350 Users
 connected to the server.

 Fri Jul 12 05:19:09 2013  390620 : AR System server terminated when a
 signal/exception was received by the server (ARNOTE 20)

 Fri Jul 12 05:19:09 2013 0xc005

 Fri Jul 12 05:19:09 2013  390620 : AR System server terminated -- fatal
 error encountered (ARNOTE 21)

 Fri Jul 12 05:19:52 2013  390620 : AR System server terminated when a
 signal/exception was received by the server (ARNOTE 20)

 Fri Jul 12 05:19:52 2013

Timestamp: 1373620792.6650

Thread Id: 13840

Version: 7.5.00 Patch 003 200909292346 Sep 30 2009 01:21:53

ServerName: arsprod

Database: SQL -- Oracle

Hardware: Intel Pentium

OS: Windows Server 2003

RPC Id: 9690560

RPC Call: 121 (XMLGE)

RPC Queue: 390620

Client: User BMCCTRLM from Webservice (protocol 14) at IP address
 10.218.105.65

Form:

Logging On: Thread ServerGroup

Code: c005

Operation: write

Access Addr: 0x230

Stack Begin:

   Addr: 00837272

   Addr: 005159C1

   Addr: 0052393C

   Addr: 51DFCA38

Stack End

 Any help would be appriciated.

 Thanks and Regards,
 Rajiv N


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Re: Really dumb question re Java.

[Rajiv Gopal]

Hi Lisa,

There is no question of compatibility, but we are encountering Encryption
issue after upgrading our Java. So would say just to check the same.

Regards,
Rajiv N


On Tue, Jun 18, 2013 at 1:34 PM, Lisa Singh lisa.si...@gmail.com wrote:

 One of my bosses asked to ensure the rollout of Java 7.21 was
 compatible with Remedy. I personally can't think of any reason the
 Java VM would matter in the case of Remedy (with the exception of
 Analytics) - am I missing a portion of Remedy proper that uses *any*
 client-side Java?

 Surely the point of Tomcat is to do all the Java server side.

 Can anybody confirm?

 Kind Regards,

 Lisa


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