(RESOLVED:he date format is invalid;
Dear all, Thanks a million for the inputs :)
As you suggested I used the below format and it worked
2010-06-04T13:11:00-07:00
Regards
Renjini
On Fri, Jun 4, 2010 at 2:41 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:
> **
>
> For Web services you have to use the XML format of a date/time
>
>
>
> From http://www.w3.org/TR/xmlschema-2/#dateTime
>
> XML defines dateTime as a finite-length sequences of characters of the
>
>form: '-' mm '-' dd 'T' hh ':' mm ':' ss ('.' s+)? (zz)?
>
>
>
> i.e. 2010-06-04T14:40:15.000-05:00
>
> A Date Only field would use the date portion, a Time Only field would use
> the time portion
>
>
>
> Fred
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Renjini Johney
>
> *Sent:* Friday, June 04, 2010 4:18 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ERROR (8957): The date format is invalid;
>
>
>
> **
>
> Hi All,
>
>
>
> I am trying to send a soap message to submit a incident to help desk using
> web services and i keep getting the below error,
> please let me know your inputs if someone has seen this error before.
>
> faultcode>soapenv:Server.userException
> ERROR (8957): The date format is invalid;
> ?
>
>
> --
> Regards,
> Renjini johney
>
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
--
Regards,
Renjini johney
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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ERROR (8957): The date format is invalid;
Hi All, I am trying to send a soap message to submit a incident to help desk using web services and i keep getting the below error, please let me know your inputs if someone has seen this error before. faultcode>soapenv:Server.userException ERROR (8957): The date format is invalid; ? -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
how many characters can be saved in Notes field
Hi All, I would like to know how many characters can be saved in Notes / Detailed description field on ITSM Incident management module. -- Regards, Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: creating tickets from HPD
No , the error is not related to assignment mapping(i am providing the support compnay, organization and group) The error says first name, last name etc etc cannot be blank ( even when i provide all the mandatory fields on HPD) This goes away if i assign a support group to the person Regards Renjini On Fri, Mar 26, 2010 at 11:03 AM, Roger Justice wrote: > ** Since HPD:incidentInterface_Create is also creating a new HPD:Helpdesk > entry is the error associated to no assignment mapping? > > > > -Original Message----- > From: Renjini Johney > To: arslist@ARSLIST.ORG > Sent: Fri, Mar 26, 2010 12:05 pm > Subject: creating tickets from HPD > > ** > Dear All, > > I just have a small question, Is it mandatory for a person to belong to a > support group when he/she is trying to create ticket through > HPD:IncidentInterface_Create. > If i dont assign the person any support group it gives an error..Will be > very good if someone can confirm this > > -- > Regards, > Renjini johney > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
creating tickets from HPD
Dear All, I just have a small question, Is it mandatory for a person to belong to a support group when he/she is trying to create ticket through HPD:IncidentInterface_Create. If i dont assign the person any support group it gives an error..Will be very good if someone can confirm this -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: one basic question ..plzz ans
Hi Christopher, thanks for the reply.. I am creating a ticket from HPD:IncidentInterface_create form not the requester console. i am trying to find out do i need to be a* "support staff member = Yes"* (on my record in CTM:people form)to do this. Regards Renjini On Tue, Mar 16, 2010 at 3:17 PM, strauss wrote: > ** > > I’m pretty sure that it’s Incident Submitter with a Read license, if you > are coming in via the Requester Console or some other customer interface. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Renjini Johney > *Sent:* Tuesday, March 16, 2010 4:12 PM > *To:* arslist@ARSLIST.ORG > *Subject:* one basic question ..plzz ans > > > > ** > > Hi all, > > > > I have this very basic question, > > > > I have my record in CTM:people form and i see i am a "support staff member > = Yes" and have a"read" licence and "Administrator" permission. Currently i > am able to create a ticket from HPD:IncidentInterface_create form. > > My question is if i make "support staff member = No", remove Administrator > permission will i still be able to create ticket from > HPD:IncidentInterface_create form? > > > > *Apart from required fields and Z1D action , what is the minimum > permission/licence etc required to create a ticket from HPD . * > > *please reply* > > > > -- > Regards, > Renjini > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
one basic question ..plzz ans
Hi all, I have this very basic question, I have my record in CTM:people form and i see i am a "support staff member = Yes" and have a"read" licence and "Administrator" permission. Currently i am able to create a ticket from HPD:IncidentInterface_create form. My question is if i make "support staff member = No", remove Administrator permission will i still be able to create ticket from HPD:IncidentInterface_create form? *Apart from required fields and Z1D action , what is the minimum permission/licence etc required to create a ticket from HPD . * *please reply* -- Regards, Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
ARERR [552] Failure during SQL operation to the database : ORA-04063:view "ARADMIN.T2179" has errors
Hi All, I created a view form on a DB table , while i am trying to do a search on the form i see the below errror *ARERR [552] Failure during SQL operation to the database : ORA-04063:view "ARADMIN.T2179" has errors"* * *has someone seen this issue before? how can i debug the same?? -- Regards, Renjini -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
ARERR [552] Failure during SQL operation to the database : ORA-04063:view "ARADMIN.T2179" has errors
Hi All, I created a view form on a DB table , while i am trying to do a search on the form i see the below errror *ARERR [552] Failure during SQL operation to the database : ORA-04063:view "ARADMIN.T2179" has errors"* * *has someone seen this issue before? how can i debug the same?? -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Unable to select desired "key field" for View form(resolved)
Hi All, Thank you for the help and suggestion. I was using Admin tool V7.5 when i was seeing this error. I went back and downloaded Admin V7.1 and its working fine there. I am able to select the desired field as key field. Regards Renjini On Wed, Mar 10, 2010 at 11:24 AM, LJ Longwing wrote: > ** > Read up on the restrictions of what the key field can be...differs > depending on what version of Remedy you are on...but you will likely need to > create a view as suggested by others to get the key field you want. I > typically 'build' a key field to meet my needs to generate a unique no more > than 15 character db field. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Renjini Johney > *Sent:* Wednesday, March 10, 2010 11:47 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Unable to select desired "key field" for View form > > ** > Hi All, > > I am trying to create a view form on a data base table , when i put the > table name in "Database table" field and click load, it automatically shows > 6 fields in the "key field" (i have 80 fields in the table) > I want to choose an another field (not fromthe 6) as key field, but its not > allowing me to do so :(, > Can someone help with this issue??? > > -- > Regards, > Renjini > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Unable to select desired "key field" for View form
Hi All, I am trying to create a view form on a data base table , when i put the table name in "Database table" field and click load, it automatically shows 6 fields in the "key field" (i have 80 fields in the table) I want to choose an another field (not fromthe 6) as key field, but its not allowing me to do so :(, Can someone help with this issue??? -- Regards, Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Can we change the input length of a character field ?
Dear All, I have a very basic question.. I need to create some field which can hold data of length 500 or 1000, can we use character field for this and change input length from 255 to 500/1000? or Diary fields are the only option?. Please let me know if some one has done this. -- Regards, Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: How to prevent others from modifying workflow/forms?
Thank you all for the solutions and suggestions Regards Renjini On Wed, Feb 17, 2010 at 7:01 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > I haven't used the Source Control feature in a long time, but couldn't that > be used as well to help prevent changes? > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Easter, David > Sent: Wednesday, February 17, 2010 12:17 AM > To: arslist@ARSLIST.ORG > Subject: Re: How to prevent others from modifying workflow/forms? > > It's still there - just not used anymore by BMC as a selling model. And > yes, it'd be an extreme solution to this issue. ;-) > > > -David J. Easter > Sr. Product Manager, Solution Strategy and Development > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Carey Matthew Black > Sent: Tuesday, February 16, 2010 6:39 PM > To: arslist@ARSLIST.ORG > Subject: Re: How to prevent others from modifying workflow/forms? > > Well... You can also lock the workflow too. > > However that should only be done under extreme conditions. (Like > trying to sell ARS applications.) > > Or was that removed in 7.5 ? [ I have not looked for it in that version.] > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Tue, Feb 16, 2010 at 6:28 PM, Joe D'Souza wrote: > > ** > > Any Administrator user has the right to modify any form.. > > > > The only possible way to do what you want to do (with some limitations), > is > > to have only one single Administrator user whose access obviously is > > password protected, and a bunch of sub-Administrators each having an > > individual login and password.. Sub-Administrators can be assigned to > > specific forms with those Sub-Administrator rights leaving forms that > need > > not be touched only privileged to the Administrator... > > > > Joe > > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org]on Behalf Of Renjini Johney > > Sent: Tuesday, February 16, 2010 6:08 PM > > To: arslist@ARSLIST.ORG > > Subject: How to prevent others from modifying workflow/forms? > > > > ** > > Dear All, > > > > I would like to know if there is a way that we can do some settings on > forms > > and workflow objects (Active links , filters, escalations) to prevents > any > > one else from doing any modification?? > > I am not sure if at all this can be done > > Please share your thoughts > > > > Regards > > Renjini > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
How to prevent others from modifying workflow/forms?
Dear All, I would like to know if there is a way that we can do some settings on forms and workflow objects (Active links , filters, escalations) to prevents any one else from doing any modification?? I am not sure if at all this can be done Please share your thoughts Regards Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
