Re: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)

[Rick Phillips]

Jason,

I have a .def file from a known good 5.1.2/HD 5.5 server (heavily
customized), and I need to Migrate that file to a new destination
server.  The two servers should be mirror images (from the OS up) with
the exception of form data.

The migration was successful with the exception of the forms listed
earlier (plus a few DO forms; Remedy Requester-New Request, etc.), some
menus (no suprise here since forms failed), and a handful of filters.

My attempt to import those forms individually via the admin tool also
failed, hence the posting here (parts 1 and 2) with the attendant
errors.  Clean up is not an option, and new views were not added (as
suggested by Jennifer-thanks).

I'm working on getting a second computer so I can see both systems
concurrently (the production system is not available to me).  I know
that I can install multiple AR servers, but can't do at this point in
the project.

Thanks for the suggestions.

rp

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Re: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)

[Rick Phillips]

Jennifer,

Thanks.

First, I'm importing an entire HD 5.5 app that I inherited, so I have
little to no history on changes that were made.

Second, it's heavily customized, so anything could have happened on the
way to its current state.

Third, most of the app was imported successfully; most of the errors
were with forms/menus.

I could restore the 'Status' fields on the original server, perform the
import, then change the 'Status' fields back on the destination server
so that they work with workflow, but I'm not sure how to make a
'generic' copy.

In any event, I'm trying to avoid recreating:
CHG:Change
CHG:Task
HPD:Solutions
SHR:ApplicationGroups
SHR:Association
SHR:Bulletin
SHR:Categorization
SHR:ConsolidatedList
SHR:Contact
SHR:Location
SHR:People
SHR:PersonalPreferences
SHR:Survey
SHR:Template
SHRCFG:ConfigTmpIndex
SLA:Measurement
SLA:Rule Event Occurrence

(I'm sitting here contemplating just how painful that would be!!)

Anyway,

Thanks again.

rp

Meyer, Jennifer wrote:
> First two things to check, Rick, did you tell your import to "Import In
> Place" or "Replace Objects on the Destination Server"?
>
> Second thing, I am guessing there are two things it doesn't like about
> your Status field--as if you have changed two qualities, perhaps your
> permissions and attributes.  Have you ever exported your definition
> files, mucked with the definition files as text, and reimported them?
> It might not have given you an error at the time, but that could cause
> it to blow up on the new server.
>
> Since it's throwing up all over your Request ID field, you have some
> sort of ick that is messing up all your fields.  Perhaps copy the form,
> make the copy as generic as possible, export the form, then try to
> import it.  This may be a situation where it's just easier to recreate
> the form on the new server.
>
> How many forms is this happening on, and have any of your imports
> succeeded?
>
> Jennifer Meyer
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
> Sent: Thursday, December 14, 2006 5:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)
>
> I am attempting to import over a dozen heavily modified HD 5.5 forms
> from a .def file onto another 5.1.2/HD 5.5 server, overwriting a clean
> HD 5.5 install.
>
> Rec'ing the same ARERROR 405:
>
> A core definition from the definition file is incorrect:   (1) :  :
> (ARERR 405)
> A core definition from the definition file is incorrect:   (7) :  :
> (ARERR 405)
> A core definition from the definition file is incorrect:   (7) :  :
> (ARERR 405)
>
> on over a dozen core HD forms (SHR:Categorization, SHR:ConsolidatedList,
> etc.)
>
> Any ideas why the errors?  Why an error twice on 'status' (7)?
>
> Any help appreciated,
>
> Rick
>
> 
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Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)

[Rick Phillips]

I am attempting to import over a dozen heavily modified HD 5.5 forms
from a .def file onto another 5.1.2/HD 5.5 server, overwriting a clean
HD 5.5 install.

Rec'ing the same ARERROR 405:

A core definition from the definition file is incorrect:   (1) :  :
(ARERR 405)
A core definition from the definition file is incorrect:   (7) :  :
(ARERR 405)
A core definition from the definition file is incorrect:   (7) :  :
(ARERR 405)

on over a dozen core HD forms (SHR:Categorization,
SHR:ConsolidatedList, etc.)

Any ideas why the errors?  Why an error twice on 'status' (7)?

Any help appreciated,

Rick

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Import ARERROR 405 ARS 5.1.2 on Display Only forms...

[Rick Phillips]

Hello all,

I'm importing a heavily customized version of the Remedy Management
form (HD 5.5) from a def file to a ARS 5.1.2 server, and rec'ing
ARERROR 405.

A quick search of the ARSList archives shows a posting entitled Import
Problems that discusses core fields being successfully added to DO
forms in a 5.x environ, but then failing an import (or Migration).

I've checked the field Id's in the def file, and found no field Id's
less than 24005 (so I assume no core fields).

The three errors rec'd are:
A core definition from the definition file is incorrect:   (1) :  :
(ARERR 405)
A core definition from the definition file is incorrect:   (7) :  :
(ARERR 405)
A core definition from the definition file is incorrect:   (7) :  :
(ARERR 405)

Are the numbers in ()'s field Id's?

Any help greatly appreciated,

Thanks,

Rick
ARS 5.1.2/1389
Ora 9i
HD 5.5
W2k AS

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Re: Mid Tier

[Rick Phillips]

What version are we talking about here?  Or does it matter?

Thanks,

rp

ARSList wrote:
> I heard 4MB too. However, we have 1GB on a Mid-Tier server (Dual 2.8Ghz,
> 1GB RAID 5 Intel) with ASAPI. I have only seen 32 maximum concurrent
> users on our IIS web box. It is has 512MB for the Java startup. Our
> Mid-Tier seems a little slow. I want to get more ram, but I need to get
> more statistics to present to management to procure the memory.
>
>
>
> Good luck.
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> Sent: Monday, December 11, 2006 11:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mid Tier
>
>
>
> Hello Chris,
>
>
>
> How are you doing.
>
>
>
> I don't recall where I had heard this but it was a reliable source. You
> should take into account at least 4 MB per concurrent user logged in on
> a mid tier server as far as server memory is concerned to use the
> Mid-Tier application.
>
>
> Joe D'Souza
>
> Remedy Developer / Consultant,
>
> BearingPoint,
>
> Virginia.
>
>
>
> - Original Message 
> From: "Pickering, Christopher"
> <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Monday, December 11, 2006 11:36:37 AM
> Subject: Mid Tier
>
> **
>
> Ladies and Gentlemen,
>
>
>
> Does anyone have any idea as to how many connections is the maximum for
> midtier and to support that maximum, how much memory should be required.
> I would prefer a ratio if that is possible.  I realize there are many
> variables involved, but a best guess would be preferred.
>
>
>
> C
>
>
>
> Christopher H. Pickering
>
> Remedy System Administrator
>
> Premiere Global Services, Inc.
>
> 100 Tormee Drive
>
> Tinton Falls, NJ  07712
>
> 732.389.3900 X2411/800.333.0568 X2411
>
> [EMAIL PROTECTED]
>
> www.premiereglobal.com 
>
>  
>
>
>
> __20060125___This posting was submitted with HTML in
> it___
>
>
>
>
>
> 
>
> Everyone is raving about the all-new Yahoo! Mail beta.
>  ilbeta>
>
> __20060125___This posting was submitted with HTML in
> it___
>
> ___
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> Answers Are"
>
> --_=_NextPart_001_01C71D61.93E90887
> Content-Type: text/html
> Content-Transfer-Encoding: quoted-printable
> X-Google-AttachSize: 10125
>
> **
> 
>
> 
> 
> 
> 
> 
> 
>
> 
>
> 
>
> 
>
> I heard 4MB too. However, we have 1GB on 
> a
> Mid-Tier server (Dual 2.8Ghz, 1GB RAID 5 Intel) with ASAPI. I have only seen 
> 32
> maximum concurrent users on our IIS web box. It is has 512MB for the Java
> startup. Our Mid-Tier seems a little slow. I want to get more ram, but I need
> to get more statistics to present to management to procure the 
> memory.
>
>  
>
> Good luck.
>
>  
>
> 
>
>  style='margin-left:.5in;text-align:center'> size=3 face="Times New Roman">
>
> 
>
> 
>
>  style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From: size=2 face=Tahoma> Action
> Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]  style='font-weight:bold'>On Behalf Of Joe DeSouza
> Sent: Monday, December 11, 2006
> 11:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mid 
> Tier
>
> 
>
>  style='font-size:12.0pt'> 
>
> 
>
> 
>
>  style='font-size:8.0pt;font-family:Courier'>Hello Chris,
>
> 
>
> 
>
>  style='font-size:8.0pt;font-family:Courier'> 
>
> 
>
> 
>
>  style='font-size:8.0pt;font-family:Courier'>How are you 
> doing.
>
> 
>
> 
>
>  style='font-size:8.0pt;font-family:Courier'> 
>
> 
>
> 
>
>  style='font-size:8.0pt;font-family:Courier'>I don't recall where I had heard
> this but it was a reliable source. You should take into ac

Re: Installing AR 7.0 fresh install...

[Rick Phillips]

Joe,

Check out Kelly Deaver's post from 7.24.2006 entitled: 7.0
Installation.

rp

Joe DeSouza wrote:
> Noted and thanks for your input..
>
> For some reason I thought it was supposed to be the last application that you 
> have to install.. after all other ITSM applications...
>
> Joe D'Souza
> Remedy Developer / Consultant,
> Shyle Networks,
> New Jersey.
>
>
>
> - Original Message 
> From: Rick cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, November 7, 2006 10:27:22 PM
> Subject: Re: Installing AR 7.0 fresh install...
>
> **
> I would make the CMDB install one of the first things, especially if you plan 
> to use a version/patch of it that isn't on the CD.  It will be easier to do 
> it without the encumbrance of the ITSM apps in the way.
>
> Rick
>
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Joe DeSouza
> Sent: Tuesday, November 07, 2006 2:24 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Installing AR 7.0 fresh install...
>
>
> **
> Thanks for all your responses people..
>
> Yes was aware that it requires a license for CMDB install.. I just wanted to 
> make sure it doesn't prompt for the server license during the server 
> installation as we have yet to download the licenses...
>
> Another related question would be, what would be the order of install if I 
> were installing the following (all V7 products).. Or better still correct me 
> if the following order of installation is wrong as this is what I might have 
> done...
>
> Approval Engine
> Assignment Engine
> SD Incident Management
> SD Problem Management
> SLM
> Change Management
> CMDB
>
> I intend installing the Email engine and the Mid-Tier server towards the end..
>
> I think the above order should be good enough but I'd love a feeback from 
> those who have installed the above components on a single running instance of 
> the AR Server version 7..
>
>
> Joe D'Souza
> Remedy Developer / Consultant,
> Shyle Networks,
> New Jersey.
>
>
>
> - Original Message 
> From: Don Simmons <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, November 7, 2006 1:54:47 PM
> Subject: Re: Installing AR 7.0 fresh install...
>
> ** It only requires a licenses if you are trying to install CMDB or one of 
> the applicaions.  CMDB will not install without a licnese.
>
>
>
> ___
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> Answers Are"
> --0-491657829-1162951802=:50396
> Content-Type: text/html; charset=ascii
> Content-Transfer-Encoding: quoted-printable
> X-Google-AttachSize: 4356
>
> **
> 
> Noted and thanks for your input..
>  
> For some reason I thought it was supposed to be the 
> last application that you have to install.. after all other ITSM 
> applications... 
> Joe D'Souza
> Remedy Developer / Consultant,
> Shyle Networks,
> New Jersey.
> 
> - Original Message From: Rick cook <[EMAIL 
> PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, November 7, 2006 
> 10:27:22 PMSubject: Re: Installing AR 7.0 fresh install...**
>  color=#ff>I would make the CMDB install one of the first things, 
> especially if you plan to use a version/patch of it that isn't on the 
> CD.  It will be easier to do it without the encumbrance of the ITSM apps 
> in the way.  
>  
> Rick
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: 
> Tuesday, November 07, 2006 2:24 PMTo: 
> arslist@ARSLIST.ORGSubject: Re: Installing AR 7.0 fresh 
> install...
> **
> DIV {
> MARGIN:0px;}
> 
>
> 
> 
> Thanks for all your responses people..
>  
> Yes was aware that it requires a license for CMDB install.. I just 
> wanted to make sure it doesn't prompt for the server license during the 
> server installation as we have yet to download the licenses...
>  
> Another related question would be, what would be the order of 
> install if I were installing the following (all V7 products).. Or better 
> still correct me if the following order of installation is wrong as this 
> is what I might have done...
>  
> Approval Engine
> Assignment Engine
> SD Incident Management
> SD Problem Management
> SLM
> Change Management
> CMDB
>  
> I intend installing the Email engine and the Mid-Tier server towards the 
> end..
>  
> I think the above order should be good enough but I'd love a feeback 
> from those who have installed the above components on a single running 
> instance of the AR Server version 7..
>  
>  
> Joe D'Souza
> Remedy Developer / Consultant,
> Shyle Networks,
> New Jersey.
> 
> - Original Message From: Don Simmons <[EMAIL 
> PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, November 7, 2006 
> 1:54:47 PMSubject: Re: Installing AR 7.0 fresh install...**
> P {
> PADDING-RIGHT:0px;PADDING-LEFT:0px;PADDING-BOTTOM:0px;MARGIN:0px;PADDING-TOP:0px;}
> BODY {
> FONT-SIZE:10pt;FONT-FAMIL

Re: How to find shared objects...

[Rick Phillips]

Perfect, David, thanks!

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How to find shared objects...

[Rick Phillips]

Hello to all,
I need to find any workflow objects that are shared by more than one
form.  I can't rely on a naming convention.

How would I go about this?

Thanks,

Rick

ARS 6.0.1
Ora 9i
HD 5.6

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Re: Workflows on Button Not working

[Rick Phillips]

Do the active links have the same firing order?  What does the a/l log
show?

Gopala Krishna Peela wrote:
> Hi,
>
>
>
> The workflows on one of the button in my application not working in
> server2 after migration from server1 to  server2.
>
> What could be the reason...?
>
>
>
> Thanks and Regards,
>
>  Gopala Krishna.Peela
>
>
>
>
>
>
>
>
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> **
>  xmlns:w="urn:schemas-microsoft-com:office:word" 
> xmlns="http://www.w3.org/TR/REC-html40";>
>
> 
> 
> 
> 
> 
> 
>
> 
>
> 
>
> 
>
> Hi,
>
>  
>
> The workflows on one of the button in my application not
> working in server2 after migration from server1 to 
>  server2.
>
> What could be the 
> reason…?
>
>  
>
>  style='font-size:10.0pt;font-family:Arial;color:#A0'>Thanks and 
> Regards,
>
>   face=Arial> style='font-size:10.0pt;font-family:Arial;color:#A0'>Gopala 
> Krishna.Peela
>
>  
>
>  
>
>  
>
> 
>
> 
>
> 
> __20060125___This posting was submitted with HTML in it___
> 
> --_=_NextPart_001_01C6EC1A.360AC580--

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Re: BMCWorld happenings

[Rick Phillips]

Rick and All,

David Easter, a BMC product manager, hosted a luncheon on Thursday of
BUW.  The goal was to generate feedback about the enhancement process
(he is endeavoring to fix alot of broken processes, and made no excuses
for past problems).  However, another hot topic was how to enhance the
current toolset (Admin tool, RDP, etc.  Well, ok, so I brought this up
in conversation with him later!)

I mentioned to him how well Mastersuite works, how poorly RDP *works?*,
and mentioned a few other tools that are really handy (Panacea Workflow
studio, AR Utilities, etc).  He was very receptive and encouraged
everyone to submit enhancement requests for RDP.

I would encourage any interested parties to submit enhancement requests
for tasks that you would like future tools to accomplish.  Maybe things
like finding a string in enabled active links only, and replacing said
string with another string ($GROUPS$ LIKE "abc" becomes $GROUPS$ LIKE
"123").  Or adding and removing columns to the Admin tool. Or
including something like ARCHGID in a common client tool (Admin tool,
RDP, etc).  The list is endless.

David is very easy going, and listens well, so I'd strike while the
irons hot.

hth,

Rick

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Re: Status-History values and general operations...

[Rick Phillips]

Michelle,

Thanks, and yes there are other criteria.  I was just trying to confirm
my understanding of Status-History fields.  You know everything is
moving along well; then smack, something you thought should have
worked, didn't.  I thought the status-history.*.TIME values would be
stored as seconds just like $TIMESTAMP$, and would thus be available
for calculation.  But if that value is in a different table (H?),
then...

rp

Lucero, Michelle - IST contractor wrote:
> Hi, Rick:
>
> It's better to perform the operation on the timestamp keyword then the
> actual field value.  Try this.
>
> 'Status' >="Closed" AND 'Status-History.Closed.TIME' <= ($TIMESTAMP$ -
> (7*86400))
>
> Hopefully there's some other criteria or some flag that's being set.
> As, this will return all closed tickets older than 7 days, every time
> the escalation is run.
>
> Hope this helps.
>
> Michelle
> -Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
> Sent: Friday, August 25, 2006 7:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Status-History values and general operations...
>
> ARS 5.1.2
> HD 5.5
> Ora 9i
>
> I need an escalation to fire when a ticket has been closed for 7 days.
> But when I compare $TIMESTAMP$ > Status-History.Closed.TIME +
> 60*60*24*7 , I find errors in my escalation and arerror.log.  Is it
> possible to perform operations against Status-History.*.* values?
> (apparently not!)
>
> rp
>
> 
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Re: Request for Enhancement (RFE) community discussion at BMC UserWorld - open invitation

[Rick Phillips]

David, did you realize that some earlier sessions don't finish until
12:30 on Thursday?  The first afternoon session begins at 2:00 (at
least according to the schedule I have.

Thanks,

Rick

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Status-History values and general operations...

[Rick Phillips]

ARS 5.1.2
HD 5.5
Ora 9i

I need an escalation to fire when a ticket has been closed for 7 days.
But when I compare $TIMESTAMP$ > Status-History.Closed.TIME +
60*60*24*7 , I find errors in my escalation and arerror.log.  Is it
possible to perform operations against Status-History.*.* values?
(apparently not!)

rp

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Re: Why oh why oh why won't this work.....

[Rick Phillips]

I know that you found a solution, but this may help someone else:
http://www.remedy.com/customers/dht/archive/02-01-2005_A.htm
from a Remedy Tips and Tricks entitled Custom Prompt for Required
Fields with Null Values

rp

Stephen Earl wrote:
> All,
>
> Thanks for the suggestions, great as always, however for completeness
> I managed to resolve our issue using one of the new run process
> actions Application-Copy-Field-Value which lives in a guide as
> follows:
>
> AL 1:
>
> Set Fields: set temp display-only field with value of fieldid from form2
>
> AL 2:
> Set Fields: set value field using the run process
>
> AL 3:
> Set Fields: evaluate if field is null or not
> Set Fields: if null set field name to display-only char field
> Set Fields: if null set field label red
>
> AL 4:
> Set Fields: set display-only fieldid to null, set value field to null
>
> set this guide to loop across the table rows, adding field names and
> label colours for each 'null' field
>
> Once complete open a dialog stating the error and giving a list of
> fields that have been left as 'null' which now also have the labels in
> red to prompt the user :-)
>
> Again thanks for the suggestions Also I couldn't do this with
> filters as we are evaluating on client before passing values back to
> the db.
>
> Thanks again
>
> Stephen
>
> On 22/08/06, Scott Parrish <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> > Stephen,
> >
> > Create a display only field on your form: ztmpQualification. Depending on
> > your workflow, you may want to add another: ztmpErrors
> >
> > Create the following:
> >
> >
> >
> > Active Link 0
> >
> > Run If: None
> >
> > If Action: Set Field
> >
> > Form Name: Current Transaction
> >
> > Set Field: ztmpErrors
> >
> > Value: $NULL$
> >
> > If Action 2: Call Guide
> >
> > Guide Name: Guide #1 Table Loop through your table
> >
> > If Action 3: Call Guide
> >
> > Guide Name: Guide #2 (No table loop)
> >
> >
> >
> > Active Link Guide
> >
> > Name: Guide #1 (In the guide, place the following active links)
> >
> >
> >
> > Active Link 1:
> >
> > Run If: None
> >
> > If Action: Set Field
> >
> > Form Name: Current Transacation
> >
> > Set Field: ztmpQualification
> >
> > Value: "'Column1' = $NULL$" (Something along those lines. Basically, we're
> > creating an external qualification. So that if  the value in Column1 were
> > say Case ID+ your ztmpQualification field would be set to 'Case ID+' =
> > $NULL$. Also, you are, of course, going to need to watch out for placing the
> > quotes around the set field string.)
> >
> >
> >
> > Active Link 2
> >
> > Run If: EXTERNAL(ztmpQualification)
> >
> > IF Action: (I'm not sure what you are attempting to accomplish at this
> > point, but you could copy the value in column1, which should be your field
> > name, to the ztmpErrors field so that you could collect a list of fields
> > with NULL values and present an error at the end of your active link guide
> > such as this:
> >
> > If Action: Set Field
> >
> > Form Name: Current Transaction
> >
> > Set Field: ztmpErrors
> >
> > Value: $Column1$ + 
> >
> >
> >
> > Active Link Guide
> >
> > Name: Guide #2 (In the guide, place the following active link)
> >
> >
> >
> > Active Link 3
> >
> > Run If: ztmpErrors != $NULL$
> >
> > If Action: Message
> >
> > Error Message: "The following fields must be populated before saving your
> > ticket:"$ztmpErrors$
> >
> >
> >
> > Hope this helps. Of course, this assumes I know what you were trying to
> > accomplish. There may be some minor missteps in here, but I think you get
> > the idea of how it works.
> >
> >
> >
> >
> > Scott Parrish
> >
> > IT Prophets, LLC
> >
> > (770) 653-5203
> >
> > http://www.itprophets.com
> > 
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
> > Sent: Tuesday, August 22, 2006 9:54 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Why oh why oh why won't this work.
> >
> >
> >
> >
> >
> >
> >
> >
> > Stephen,
> >
> >
> >
> >
> >
> > I did something very similar.. in fact mine might be even more complicated
> > since I had to build a External filter qualification to check for database
> > values of fields against transactional...
> >
> >
> >
> >
> >
> > My requirement instead of making the field required was to audit fields that
> > were contained on form 2.. Whenever there was a change on form 1, on any of
> > the fields contained on form 2, to audit those fields by pushing the changes
> > into form 3...
> >
> >
> >
> >
> >
> > I even did this without the use of a table field :-) to run the loop over by
> > running a filter loop since I HATE server side Table fields because of
> > possibile performance concerns...
> >
> >
> >
> >
> >
> > So where is it failing for you?? What I have done here works perfect for
> > me.. maybe I might be able to throw in a clue as to where you might be going
> > wrong...
> >
> >
> >
> >
> >
> > Cheers
> >
> >
> >
> > Joe D'Souza
> >
> >
>