Re: Copying AREA LDAP Plugin from one server to another SOLVED
My mistake. I exported the ARDBC LDAP Configuration form our test server and imported it into the live server. But I just exported the form. I needed to check Add All Related. Thank you, Pawan of BMC support for figuring it out! (And thanks again, Axton, for your input.) Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, August 28, 2009 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** Then all you should need is this in the ar.conf: Plugin: /path/to/remedy/plugin/ardbcldap.so Then restart the plugin server. Enable the plugin logs and make sure the plugin is loaded properly. Axton Grams On Fri, Aug 28, 2009 at 1:24 PM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Just - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form. Dwayne From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, August 28, 2009 2:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** What all plugin(s) are you trying to move over? - AREA LDAP for authentication - AREA HUB to handle multiple authentication sources - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form - ARDBC CONF to handle the configuration of the pre-built AREA plugin If you are trying to do the AREA authentication using the pre-built plugins, you need both the AREA LDAP plugin and the ARDBC CONF plugin. In addition to this, you will need to move the AREA LDAP Configuration and Configuration ARDBC forms for the AREA configuration form to work properly. Axton Grams On Fri, Aug 28, 2009 at 11:27 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** I should also add that ardbcldap.so is in /opt/remedy/bin in both servers, and both ar.conf files have Plugin: /opt/remedy/bin/ardbcldap.so lines Dwayne From: Robert D Martin Sent: Friday, August 28, 2009 12:19 PM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: RE: Copying AREA LDAP Plugin from one server to another Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with AREA-LDAP. Dwayne From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, August 28, 2009 10:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Copying AREA LDAP Plugin from one server to another
Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Copying AREA LDAP Plugin from one server to another
Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with AREA-LDAP. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, August 28, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Copying AREA LDAP Plugin from one server to another
I should also add that ardbcldap.so is in /opt/remedy/bin in both servers, and both ar.conf files have Plugin: /opt/remedy/bin/ardbcldap.so lines Dwayne From: Robert D Martin Sent: Friday, August 28, 2009 12:19 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Copying AREA LDAP Plugin from one server to another Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with AREA-LDAP. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, August 28, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Copying AREA LDAP Plugin from one server to another
Just - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, August 28, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** What all plugin(s) are you trying to move over? - AREA LDAP for authentication - AREA HUB to handle multiple authentication sources - ARDBC LDAP to handle reading data from an LDAP store via a Vendor form - ARDBC CONF to handle the configuration of the pre-built AREA plugin If you are trying to do the AREA authentication using the pre-built plugins, you need both the AREA LDAP plugin and the ARDBC CONF plugin. In addition to this, you will need to move the AREA LDAP Configuration and Configuration ARDBC forms for the AREA configuration form to work properly. Axton Grams On Fri, Aug 28, 2009 at 11:27 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** I should also add that ardbcldap.so is in /opt/remedy/bin in both servers, and both ar.conf files have Plugin: /opt/remedy/bin/ardbcldap.so lines Dwayne From: Robert D Martin Sent: Friday, August 28, 2009 12:19 PM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: RE: Copying AREA LDAP Plugin from one server to another Thanks, Axton. I should have included that in my email. The ar.conf files are identical, at least all the lines that start with AREA-LDAP. Dwayne From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, August 28, 2009 10:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Copying AREA LDAP Plugin from one server to another ** You have to register the plugin in ar.conf. Take a look at your source server and target server to identify the lines that are missing. Axton Grams On Fri, Aug 28, 2009 at 9:39 AM, Robert D Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We installed ARS 7.1 on our live system, and at the time we didn't think we needed the AREA LDAP Plugin. But now we do, and we don't want to do a re-install because of the risk that something will go wrong. But we do have the Plugin installed on our test arsystem. Is it possible to copy objects and data from the test system over to the live system? If so, what all needs to be moved and configured? We've copied over arealdap.so and ardbcconf.so, but when we try to create a new Vendor form, ARSYS.ARDBC.LDAP isn't on the list of Available Vendor Names. (In fact, the choices that were there are gone, which means that we have messed something up.) Any advice? (ARS 7.1, RH Linux server, Oracle 10.2 db) _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Employees clocking in and out
Dear List, Does anybody know of a good time-card system for employees clocking in and out, that integrates into Remedy? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Employees clocking in and out
Thanks, Kelly, We use a similar system. The trouble is they come in and turn on their computer, and it takes a couple minutes for it to warm up before they can log in. Then at the end of the day they log off, then have to shut down their computer before they can leave, and they aren’t getting paid for the time that their computer is starting and stopping. We have been just adding an extra three minutes onto the time worked, but now we are interested in exploring other possibilities. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Tuesday, August 11, 2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: Employees clocking in and out ** Years ago when I was at University of Oklahoma, I created a form that stored timestamp of login and logout. Every login created a new record, every logout found the last record and set the exit time. I then had my student employees login to Remedy as soon as the came on shift and log out when they went off shift. Not fancy but it worked. IF the people you are tracking don't do Remedy as a standard part of there day you could do an end user form that they put in their name or employee id then click Clock In or Clock Out and have that do the same idea. Timestamp is your friend ;) Kelly Deaver kdea...@kellydeaver.commailto:kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Employees clocking in and out From: Robert D Martin marti...@jmu.edu Date: Tue, August 11, 2009 5:35 am To: arslist@ARSLIST.ORG ** Dear List, Does anybody know of a good time-card system for employees clocking in and out, that integrates into Remedy? Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Reloading ar.conf file
Dear List, Isn't there a way to reload the ar.conf file without restarting Remedy? I've searched the configuration manual but can't seem to find it. Dwayne Martin James Madison University (ARS 7.1, p3, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Question on WWRUG09
Dear List, Does the WWRUG09 website list someone to contact if we have questions. (I can't find it, but I am very good at looking right at something and not seeing it.) I've put in a request to attend the big event, but our secretary wants to know the cancellation policy. In other words, if I fall down and break my leg the nite before the conference, will we get our money back? Does anyone know the answer, or know somebody who would? Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Question on WWRUG09
John, Thanks for the great suggestion! I'll tell her that there is no refund then, fall down and break my leg and pocket the money. She is also asking if all meals are provided. I told her that they always have been, but she wants to see it in writing. Instead I'll just tell her that they aren't this time, and then turn in a big week-long dining bill. If we work together we can come up with lots of ways to beat the system. Thanks, Dwayne PS- It's Friday! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sent: Friday, June 26, 2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Question on WWRUG09 ** I don't know the policy for WWRUG -- but I do know that sometimes questions get asked - that need answers -- but the actual answer has nothing to do with it. So -- try this -- Tell the secretary -- the policy is -- no refund -- then the secretary will move forward with that info. In the event you fall/break leg/etc And you don't get a refund -- no surprise. And if you do -- :) I find some questions get asked cause when they were building the form -- they thought they would ask every question ever askable -- but -- really - they are not needed. (Your case could be different) Have fun -- and question the process -- it is healthy!!! -John On Jun 26, 2009, at 1:26 PM, Robert D Martin wrote: ** Dear List, Does the WWRUG09 website list someone to contact if we have questions. (I can't find it, but I am very good at looking right at something and not seeing it.) I've put in a request to attend the big event, but our secretary wants to know the cancellation policy. In other words, if I fall down and break my leg the nite before the conference, will we get our money back? Does anyone know the answer, or know somebody who would? Dwayne Martin James Madison University _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
