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Robert Gajic ESMC Remedy Developer Lockheed Martin Australia Level 2, 53 Wentworth Avenue Kingston ACT 2604 Australia P.O. Box 6003 Kingston ACT 2604 Australia E-mail: robert.ga...@lmal.com.au<mailto:robert.ga...@lmal.com.au> [cid:image001.jpg@01CE70DC.09EE6EE0] This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
Re: Adding status reason column to overview console
Yeah I have taken a sql log and it is being queried (and no errors) T2067.C1,C10,C7,C100164,C179,C23009,C301626500,C100217,C100218,C100163,C3,C100161,C100150 FROM T2067 WHERE (((T2067.C23009 = 'MAINCHANGE') AND ((T2067.C100427 = 'SGP0391') OR (T2067.C100427 = 'SGP0017') OR (T2067.C100427 = 'SGP0993') OR (T2067.C100427 = 'SGP0029') OR (T2067.C100427 = 'SGP0186') OR (T2067.C100427 = 'SGP0026') OR (T2067.C100427 = 'SGP0025')) AND (T2067.C11 = 'Australian Taxation Office') AND ((T2067.C7 = 1) OR (T2067.C7 = 2) OR (T2067.C7 = 3) OR (T2067.C7 = 4) OR (T2067.C7 = 5) OR (T2067.C7 = 6) OR (T2067.C7 = 7) OR (T2067.C7 = 8) OR (T2067.C7 = 9))) OR ((T2067.C23009 = 'MAINHELPDESK') AND ((T2067.C100079 = 'SGP0391') OR (T2067.C100079 = 'SGP0017') OR (T2067.C100079 = 'SGP0993') OR (T2067.C100079 = 'SGP0029') OR (T2067.C100079 = 'SGP0186') OR (T2067.C100079 = 'SGP0026') OR (T2067.C100079 = 'SGP0025')) AND (T2067.C11 = From: Robert Gajic Sent: Thursday, 13 June 2013 10:37 AM To: 'arslist@ARSLIST.ORG' Subject: Adding status reason column to overview console Hi Guys, I have read articles in developer communities etc on how to do this but am still having trouble. This will be long winded but hopefully I can get some help on how to add status reason to overview console (incident to start with). We are running with 7.6.03 (no patch) sql database on windows. 1. Ensure that status reason exists on template form ( I went with Help Desk Status_Reason with field ID of 100150 [cid:image002.png@01CE6821.309EB540] 2. Add if not there, a record on the ARDBC Fields form for the mapping [cid:image003.png@01CE6821.DE495380] 3. Added column for status reason (I added both consolidated status reason and status reason as I was experimenting with both and made sure permissions were given 4. Killed plugin and eventually restarted arservice but nothing turns up under status reason. Any thoughts would be very much appreciated! Robert Gajic ESMC Remedy Developer Lockheed Martin Australia Level 2, 53 Wentworth Avenue Kingston ACT 2604 Australia P.O. Box 6003 Kingston ACT 2604 Australia E-mail: robert.ga...@lmal.com.au<mailto:robert.ga...@lmal.com.au> [cid:image001.jpg@01CE6820.BFC676A0] This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <><><>
Adding status reason column to overview console
Hi Guys, I have read articles in developer communities etc on how to do this but am still having trouble. This will be long winded but hopefully I can get some help on how to add status reason to overview console (incident to start with). We are running with 7.6.03 (no patch) sql database on windows. 1. Ensure that status reason exists on template form ( I went with Help Desk Status_Reason with field ID of 100150 [cid:image002.png@01CE6821.309EB540] 2. Add if not there, a record on the ARDBC Fields form for the mapping [cid:image003.png@01CE6821.DE495380] 3. Added column for status reason (I added both consolidated status reason and status reason as I was experimenting with both and made sure permissions were given 4. Killed plugin and eventually restarted arservice but nothing turns up under status reason. Any thoughts would be very much appreciated! Robert Gajic ESMC Remedy Developer Lockheed Martin Australia Level 2, 53 Wentworth Avenue Kingston ACT 2604 Australia P.O. Box 6003 Kingston ACT 2604 Australia E-mail: robert.ga...@lmal.com.au<mailto:robert.ga...@lmal.com.au> [cid:image001.jpg@01CE6820.BFC676A0] This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <><><>
Re: New Install of 7.6.03
Thanks guys! Looks like it was trying to do an upgrade and it was probably doing that because of a few failed attempts and holding the name in some temp file etc. Got around it by installing to a different directory. Regards Rob From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lou Sent: Wednesday, 5 September 2012 9:44 PM To: arslist@ARSLIST.ORG Subject: Re: New Install of 7.6.03 ** If you tried doing the install previously there is am xml file that holds the hostname info which you need to delete but it should have shown the value of the hostname being used. A screen shot of the previous screen would be helpful. P On Sep 4, 2012, at 6:38 PM, Michael Latham mailto:mlatha...@hotmail.com>> wrote: ** Rob - I don't see your screen capture. Date: Tue, 4 Sep 2012 18:02:39 -0400 From: lrguar...@yahoo.com<mailto:lrguar...@yahoo.com> Subject: Re: New Install of 7.6.03 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> ** So you are saying you haven't entered the host name? P On Sep 3, 2012, at 1:40 AM, Robert Gajic mailto:robert.ga...@lmal.com.au>> wrote: ** Hi everyone! I am building a brand new instance of Remedy 7.6.03 (as this is our current production version) and I am getting an error very early on when installing AR 7.6.03. Oh some versions first; Windows server 2008 R2 Enterprise Database is SQL 2008 but irrelevant because I haven’t got that far yet. So the error I get (there has been no user input here besides naming a directory to install too, accepting licence agreement, custom setup, installing all components except mid-tier and full text Remember though I haven’t had a chance to enter any of the info in the error message.. Any thoughts? Regards Rob Gajic Lockheed Martin This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Unable to save filter to consume Web Service
Hi Chintan, I should have mentioned that we did have a version that did work in our development environment. We have since set up a new development environment on a different box so my main issue is that something has changed, so I just need some troubleshooting steps. Regards Rob From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Saturday, 4 June 2011 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: Unable to save filter to consume Web Service ** Hi Robert, Very recently I was involved in a project that publishes events to Sharepoint calendar. Our Sharepoint guy gave me web-service to consume and as I looked at WSDL, I think it had complex types. So I did not even think about doing it from Remedy. It was not as simple as input parameter and return parameter. Sharepoint supports couple of authentication schemes and client has to use one of them while calling service. I ended up building a java client for it and then Remedy calling java client with required parameters for publishing event. I used library at this link http://davidsit.wordpress.com/2010/02/15/creating-sharepoint-list-items-with-java-tutorial/ HTH. Thanks Chintan. --- On Fri, 6/3/11, Robert Gajic mailto:robert.ga...@lmal.com.au>> wrote: From: Robert Gajic mailto:robert.ga...@lmal.com.au>> Subject: Unable to save filter to consume Web Service To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Date: Friday, June 3, 2011, 1:12 AM ** Hi all, We are using 7.6.3 (windows) sql server db and we have a requirement to push new/modified/deleted broadcasts to Sharepoint (one way). Our Sharepoint guy has given me a web service to consume but when I hit reload on it (when building the filter) I get the error at the bottom of this email… So some background, the web service has been tested via soupUI(3.6.1) which was installed on the AR server (on which I have installed dev studio and using it to develop there) and it works fine. Of course opened my own browser and pasted the service and it comes back fine too. Any ideas on the error below, or any other tests I can perform? Any help is much appreciated ERROR: null Additional Details: java.lang.NullPointerException at com.bmc.arsys.ws.wsdl.WsdlPortBindingOperation.createOperationDoc(WsdlPortBindingOperation.java:351) at com.bmc.arsys.ws.wsdl.WsdlPortBindingOperation.createMappingDoc(WsdlPortBindingOperation.java:268) at com.bmc.arsys.ws.wsdl.WsdlService.createMappingDoc(WsdlService.java:221) at com.bmc.arsys.ws.wsdl.WsdlParser.createMappingDoc(WsdlParser.java:208) at com.bmc.arsys.ws.wsdl.WsdlParser.parseWsdl(WsdlParser.java:121) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:419) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:218) at com.bmc.arsys.studio.model.internal.helper.webservices.WSDLWebService.createFromWSDL(Unknown Source) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.reloadWSDLFile(Unknown Source) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.access$2(Unknown Source) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent$2.widgetSelected(Unknown Source) at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:228) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1003) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3823) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3422) at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2382) at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2346) at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2198) at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:493) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:288) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:488) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149) at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:113) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseA
Unable to save filter to consume Web Service
Hi all, We are using 7.6.3 (windows) sql server db and we have a requirement to push new/modified/deleted broadcasts to Sharepoint (one way). Our Sharepoint guy has given me a web service to consume but when I hit reload on it (when building the filter) I get the error at the bottom of this email... So some background, the web service has been tested via soupUI(3.6.1) which was installed on the AR server (on which I have installed dev studio and using it to develop there) and it works fine. Of course opened my own browser and pasted the service and it comes back fine too. Any ideas on the error below, or any other tests I can perform? Any help is much appreciated ERROR: null Additional Details: java.lang.NullPointerException at com.bmc.arsys.ws.wsdl.WsdlPortBindingOperation.createOperationDoc(WsdlPortBindingOperation.java:351) at com.bmc.arsys.ws.wsdl.WsdlPortBindingOperation.createMappingDoc(WsdlPortBindingOperation.java:268) at com.bmc.arsys.ws.wsdl.WsdlService.createMappingDoc(WsdlService.java:221) at com.bmc.arsys.ws.wsdl.WsdlParser.createMappingDoc(WsdlParser.java:208) at com.bmc.arsys.ws.wsdl.WsdlParser.parseWsdl(WsdlParser.java:121) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(WsdlAdminInterface.java:419) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(WsdlAdminInterface.java:218) at com.bmc.arsys.studio.model.internal.helper.webservices.WSDLWebService.createFromWSDL(Unknown Source) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.reloadWSDLFile(Unknown Source) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.access$2(Unknown Source) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent$2.widgetSelected(Unknown Source) at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:228) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1003) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3823) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3422) at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2382) at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2346) at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2198) at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:493) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:288) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:488) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149) at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:113) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) at org.eclipse.equinox.launcher.Main.main(Main.java:1212) , 5147, Untitled Filter Robert Gajic ATO ESMC Remedy Specialist Lockheed Martin Australia Company Address: Level 6 SAP House, Cnr Bunda and Akuna Streets, Canberra City ACT 2601 Postal Address: PO Box 170 Civic Square ACT 2608 ATO Address: Level 10, 14 Moore Street, Canberra City ACT 2601 Phone: +61 (0)2 6201 9922 Mobile: +61 (0)406 688113 Fax: +61 (0)2 6201 9991 Email: robert.ga...@lmal.com.au<mailto:robert.ga...@lmal.com.au> [cid:image001.jpg@01CC2218.E4040550] This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is st
Re: Edit Navigation Items ITSM 7.6.03
Hi Guys, Ive worked it out.. created a button and attached orphaned items :) Regards Rob From: Robert Gajic Sent: Monday, 21 March 2011 11:29 AM To: 'arslist@ARSLIST.ORG' Subject: Edit Navigation Items ITSM 7.6.03 Hi , Hoping this is just me being slow.. but im trying to add a navigational item to the quick actions Navigation on HPD:Helpdesk Classic... (also tried the below on a test regular form) However, when I add by right clicking on the Navigation field and click Edit Navigation Items, it allows me to add a New Item with the label "New Menu". How do I change the label of this? Ive tried right clicking on the new item, ive looked in the properties of the Navigational field... Im just stumped I remember it being so much easier using the admin tool.. now im using rem dev studio... Please Help We are using Remedy ITSM 7.6.3 and developer Studio version is 7.6.03 as well. Robert Gajic ATO ESMC Remedy Specialist Lockheed Martin Australia Company Address: Level 6 SAP House, Cnr Bunda and Akuna Streets, Canberra City ACT 2601 Postal Address: PO Box 170 Civic Square ACT 2608 ATO Address: Level 10, 14 Moore Street, Canberra City ACT 2601 Phone: +61 (0)2 6201 9922 Mobile: +61 (0)406 688113 Fax: +61 (0)2 6201 9991 Email: robert.ga...@lmal.com.au<mailto:robert.ga...@lmal.com.au> [cid:image001.jpg@01CBE7DC.C56568D0] This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" <>
Edit Navigation Items ITSM 7.6.03
Hi , Hoping this is just me being slow.. but im trying to add a navigational item to the quick actions Navigation on HPD:Helpdesk Classic... (also tried the below on a test regular form) However, when I add by right clicking on the Navigation field and click Edit Navigation Items, it allows me to add a New Item with the label "New Menu". How do I change the label of this? Ive tried right clicking on the new item, ive looked in the properties of the Navigational field... Im just stumped I remember it being so much easier using the admin tool.. now im using rem dev studio... Please Help We are using Remedy ITSM 7.6.3 and developer Studio version is 7.6.03 as well. Robert Gajic ATO ESMC Remedy Specialist Lockheed Martin Australia Company Address: Level 6 SAP House, Cnr Bunda and Akuna Streets, Canberra City ACT 2601 Postal Address: PO Box 170 Civic Square ACT 2608 ATO Address: Level 10, 14 Moore Street, Canberra City ACT 2601 Phone: +61 (0)2 6201 9922 Mobile: +61 (0)406 688113 Fax: +61 (0)2 6201 9991 Email: robert.ga...@lmal.com.au<mailto:robert.ga...@lmal.com.au> [cid:image001.jpg@01CBE7BB.2AEB37B0] This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" <>
Robert Gajic/GIS/CSC is out of the office.
I will be out of the office starting 02/03/2009 and will not return until 04/03/2009. I am out of the office today and will return on the 4th March 2009. Please contact Julio Goncalves if you have any immediate queries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Robert Gajic/GIS/CSC is out of the office.
I will be out of the office starting 05/03/2008 and will not return until 07/03/2008. I am out of the office today and tommorrow and will return on the 7th March 2008. Please contact Thomas Legowo on 0401 476 065 if you have any queries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
