Timestamp in email template based notifications
Hi all, The server is located in CET timezone and we have customers globally. In the template based outgoing email notifications, timestamp shows in CET format. I want to display timestamp in GMT format instead of CET. Please let me know if this can be achieved. Regards, Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Dynamic user-specific color coding for table field rows and columns
Thanks Charlie and Misi for your ideas. If anyone has other ideas,please share with me. Thanks Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Dynamic user-specific color coding for table field rows and columns
Hi all, I request your help for the following requirement. Requirement I need to provide a configuration screen to user where he can define color coding for table field rows and columns. Example,suppose a table field has 'Priority' column.In the configuration screen,provision should be given to the user for selecting any color for Priority column. if 'User A' selects green color for Priority column,when he view this table field,Priority column should be displayed in green color. if 'User B' selects Red color for Priority column,when he view this table field,Priority column should be displayed in Red color. Similarly, provision should be given to user for defining color coding for table field rows. Example,User A wants to define Blue color for table field row if a record has Priority = "Medium". User B wants to define Yellow color for table field row if a record record has Priority = "Medium". Is it possible to set user-specific color coding for table field rows and columns in remedy table field? if not possible in Remedy,kindly suggest any other options. Thanks Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Indirect reference to form field value
Hi Charlie, The operation is returning 0 value,ie failure. And, reference values are getting set correctly in the SourceFiledId and TargetFieldID. Based on my requirement I want this to be done in filter. Could you please share your code with me if you have already done this? Thanks in anticipation. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Indirect reference to form field value
Thanks Misi and Charlie. I will test and let you know. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Indirect reference to form field value
Hi Misi and Charlie Both solutions did not work. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Indirect reference to form field value
Hi Misi, My scenario is also the same. Using server side table looping,I am listing ID of SourceField in a column. Then based on ID, I want to set value of SourceField in another field. Please let me know how you achieved it using table looping. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Indirect reference to form field value
Hi Fred, Application-Copy-Field-Value command works when ID of the field is given as shown below. Application-Copy-Field-Value 1300567 1300568 In my case,I cannot use hard-code value as I am implementing dynamic field value functionality. I have two fields ,Field_ID and Field_Value(ID : 1300567) Field_ID contains 1300568(ID of Priority field) I want to set Priority field value in Field_Value field. I tried, Application-Copy-Field-Value 1300567 $Field_ID$,but did not work. Please let me know how I can set value of a field to another field using a variable(variable contains ID of the source field) Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Indirect reference to form field value
Hi all, I am implementing dynamic audit field functionality based on field id stored in a field. I have a field named Field_ID in Test_Form.The Field_ID stores ID of a particular field in the same form. Suppose,Field_ID has 1003456 value(which is an id of Priority field) Now, in a set field action,I want to set value of Priority field using Field_ID to Field_Value field. I tried the following mapping in set Fields action,but did not work. Field_Value = $Field_ID$ Please let me know how we can get field value with indirect reference. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Read records from .xml file
Karthick, The server is 7.6.04, custom build(no other remedy applications). Does Atrium Integrator support with custom build application? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Read records from .xml file
Hi all, I have a requirement to read an .xml file and insert records to a remedy form. Please let me know how this can be done and prons and cons. Thanks in advance. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Webservice-Please share your knowledge
Thanks everyone,especially Karthick, for spending some time and helping me on this. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Webservice-Please share your knowledge
Thanks for the inputs. Could you please let me know your opinion on ARDBC plugin via Vendor form solution for this requirement? What are the prons and cons? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Webservice-Please share your knowledge
Hi all, Please help me with webservice based solution for this requirement. Requirement 1.User performs a search on a field in Form A. 2.Remedy application pull records from an external application and display the results to the user.The search result can be many records(more than 200).Hence,Remedy should show results in smaller chunks(50 records each) to the user. 3.User selects one of the search results in Form A and save the record. Please suggest a design/solution for this. Note: External team has given the approval for webservice based solution only for this requirement. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Please help me
Thanks everyone for your inputs. Ranjit, I am looking into your proposal.Thanks once again. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Please help me
Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Entry in AR System User Preference form
Hi all, In our server,AR System user Preference form contains entries of those users who are not logging onto AR User tool via preference server option. Can you please let me know how their accounts are getting created if they are not using preference server option while logging? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: webservice integration via middleware
Thanks Vamsi,LJ and Karthick for your replies. Out of Tibco,webmethods and custom java tool,which one is the best middleware? What are its benefits? How to implement it? How much is the approximate cost for the tool? How many days effort is required for implementing it? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
webservice integration via middleware
Hi all, Currently, 16 external applications are integrated with our Remedy system via webservices.We are facing many transactional issues in our environment.I am thinking of introducing a middleware for addressing these issues. Do you recommend my approach? What are the pros and cons? Which is the best middleware? Please advise me on this. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Archive records
Hi Misi, This is the cfg file I used. source_server = 150.236.15.4 source_tcp = 7390 source_user = Demo source_password = * source_form = Test1 target_server = 150.236.15.4 target_form = AS test1 transfertype= MOVE fieldmapping= '1'=>'450','3'=>'451' logfile = AUTO progressbar = YES entryidmode = NEW I got the following error. ARERR 8998 Message: Cannot modify or create entries in an Archive or Audit form. Can you please let me know what I am missing here? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Archive records
Hi all, Can you please suggest any solution other than DB script,built-in archive or DSO for moving records from regular forms to archive type forms? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: EXTERNAL: Help on archiving data.
Thanks Misi and Jose for your reply. Misi, Changing the Filter qualification on the source form is a good idea. If I propose RRRchive as a solution for archiving,the first concern comes in everyone's mind will be the performance impact on the application server as it uses API. Can you please let me know your more suggestions for overcoming application slowness? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: EXTERNAL: Help on archiving data.
Thanks for the reply. I have two options infront of me. 1) Use DB Script 2) Use RRRchive Can you please let me know the advantages of RRRchive over DB script for archiving? Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
