Re: Notification Help
Andy, You can use a Push Fields action within an active link to push to either the AR System Email Messages form (for email) or the Alert Events form (for alerts). Look at an existing notification in either of these forms to make sure you push all the necessary fields. Thanks Sabrina On 9/27/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: ** Hello All, I ran into an issue doing something I thought would be easy (and probably should be for good admin). I need to send an email to the assigned technician when a button on the form is pressed. Since you can't send a notification from an active link and you can't execute a filter on a button push I am a little lost. I thought maybe I could use a RUN PROCESS in an active link to call a Filter, but I am cant seem to find the correct syntax. Any ideas would be appreciated. ARS 7.0.01 Windows 2003 server MS SQL Windows XP Pro desktops *Andy L. Mayfield* *Sr. System Operation Specialist* *Alabama Power Company* __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CI Type for Mobile Devices
Listers, We're building our Product Categorization list for 7.x and struggling a bit with getting Hardware components associated with the correct CI types. There doesn't seem to be a clear cut option for PDAs and cell phones. We have the CMDB installed, but we're not planning to use it until a later phase in the project, so we don't have a lot of experience with the CI Types. Has anyone else come across this problem and what have you done? Thanks Sabrina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Setting Up Crystal Reports on the AR System Mid Tier White Paper
I don't think there is an individual white paper for it, rather its in the Mid-Tier Install Guide. On 9/5/07, Kemes, Lisa [EMAIL PROTECTED] wrote: I tried to find this white paper on BMC's website (I have a login ID and everything) and could not find it. Can anyone either point me in the right direction to download it myself, or send me a copy? Lisa Kemes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reporting form permisions
Yeah, sorry for the typo, I meant use the Assignee Group field on the Report form to specify which groups can access that specific report. On 6/30/07, Rami S Ayoub [EMAIL PROTECTED] wrote: ** You mean by using Assignee Groups , creating new Assignee groups and select them on the report form and CTM:People also? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reporting form permisions
A Computed group is a group that contains other groups, as well as individual users. For example, say you have Finance reports that need to be seen by the managers and employees in the Finance Department, but not all the managers in the Finance Department are in existing Remedy groups. Instead of creating a new group that contains all the employees and managers, you can create a Computed Group that includes the existing Remedy groups and the individual managers. When new employees are added to the regular Remedy Groups, they will also get the access that is granted to the computed group. This way, when employees change roles, they are added/removed from the Computed Group by being added/removed from the Regular group. On 6/28/07, Rami S Ayoub [EMAIL PROTECTED] wrote: ** ** Hi Sabrina, What do you mean by using Computed Groups? -- *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Sabrina Ethridge *Sent:* Thursday, June 28, 2007 12:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Reporting form permisions ** The Report form is configured for row level security. If you have Groups to match your Departments, you can just add the Group to the Assigned Group field (Field 112) for each report. The report would only be visible by the members of that group. If you have mulitple groups for each Department, you can either add each group to the Assignee Group field for the Report entry, or look into using Computed Groups. On 6/27/07, *Rami S Ayoub* [EMAIL PROTECTED] wrote: ** Hi List, I have requirement when the user viewing reports from the report form only can view his/her department, any suggestion?? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reporting form permisions
The Report form is configured for row level security. If you have Groups to match your Departments, you can just add the Group to the Assigned Group field (Field 112) for each report. The report would only be visible by the members of that group. If you have mulitple groups for each Department, you can either add each group to the Assignee Group field for the Report entry, or look into using Computed Groups. On 6/27/07, Rami S Ayoub [EMAIL PROTECTED] wrote: ** Hi List, I have requirement when the user viewing reports from the report form only can view his/her department, any suggestion?? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Moving data from non-unicode db to unicode db
I've been going back and forth between support and our DBAs on this problem and have gotten stuck, so I need your help, listers. We are using DSO to transfer data between two ARS servers. The source uses a Oracle 9i(non-unicode) database and the destination is an Oracle 10g (unicode) database. Both are on Unix Solaris 5.8, ARS 6.3, patch 20. Some records have control characters in fields, such as a tab or a return character, from an end-user cut and pasting into a text field from another application. When these records are viewed via the WUT from the source(9i db), the control characters do not display anything but whitespace. When viewed via the WUT from the destination (10g db), the control characters display as question marks (??). Our DBA is convinced that this is not an issue between unicode and non-unicode, since when she uses SQL*Plus to look at the records directly in the database, she sees question marks instead of whitespace in the records in both databases. Tech support, however, says that the database charactersets must match. Our DBA is convinced there is a LANG parameter(or something) that tells Remedy how to talk to the database and that we have these mismatched on the source and destination servers. Does any one know if there are LANG parameters that Remedy uses to talk to the database? Or any ideas on what could be wrong? TIA Sabrina Ethridge [EMAIL PROTECTED] __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Tool - Client Logging
I've seen this with version 6.0 and the only solution was to change client- side logging group to administrator. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Any clues on ARERR [552] ?
Dave Do you have any Diary fields in the export when you see the problem? If I recall correctly, we had this problem and it was due to a corrupt timestamp in a diary field, which was corrupted by a bad data import. If I remember correctly, we found the exact record by running smaller and smaller queries until we had a reasonable amount of data that we could check by hand. HTH Sabrina Ethridge ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Newbie Email Notification problem...
Richard Check to see if the mailbox status is enabled. There is a filter that stops you from having more than one mailbox enabled at a time. If you need to have more than one mailbox, you need to disable the filter. -sabrina ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
