Re: Creating Export Package using Deployment Management Console

[Shawn Scutchings]

I have had no problems with it, implementing complex changes (including packing 
lists), it has been great.

The zip files only look empty, they contain hidden a directory with no name. 
Windows has a hard time with this, but if you use 7-zip (or others?) you can 
view and unzip the package.


[Description: Description: cid:image001.png@01CC7EB7.DF66E840]



Shawn Scutchings | Service Managment
Phone: (780) 644-3160
Email:shawn.scutchi...@gov.ab.ca


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Friday, June 16, 2017 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Creating Export Package using Deployment Management Console

**

We use the Deployment Management Console all the time.  The only challenge I 
found is that we couldn't use packing lists.  We have to create and entry for 
each individual piece of workflow, which can be time consuming.  We've been 
able to successfully bring over data too.  For Content Type select Add 
Definition.



Brian




From: Action Request System discussion list(ARSList) 
<arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> on behalf of Mizell, Michelle 
<michele.miz...@bankofamerica.com<mailto:michele.miz...@bankofamerica.com>>
Sent: Wednesday, June 7, 2017 9:18:37 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Creating Export Package using Deployment Management Console

**
Has anyone successfully created a package using Deployment Management Console 
9.1?
I have attempted several times to build and export a package using the 
Deployment Manager.

I was  able to create, build and export a package.  HOWEVER, the contents of 
the zip file is empty on each and every attempt.


Michele Mizell | CONTRACTOR - TEKsystems
TEKsystems - Onsite for Bank of America
michele.miz...@bankofamerica.com<mailto:michele.miz...@bankofamerica.com>
OFFICE: 214-209-2819

[cid:image003.png@01CDA635.835BEE50]

[cid:image001.png@01CDF247.E3275D20]<http://www.teksystems.com/>




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Re: Performance Issues - Multitenancy

[Shawn Scutchings]

We had a similar issue and were provided the following by BMC:

The Engineer assisting us with this issue has reviewed the information provided 
and agrees the query we see taking to complete are running row level access. He 
would like you to test disabling the new RLS implementation and use the old 
implementation to see if the issue persists or not.

1.  Please open the Centralized Configuration form in the
 com.bmc.arsys.server.shared section
2.  Add the following parameter:
 Disable-New-RLS-Implementation with a value of true
 Disable-New-RLS-Implementation: T
3.  Restart the servers in the group

This change will use a LIKE clause to allow the database to search the columns 
directly. Once the change has been made the servers restarted, please enable 
API, SQL, and Filter logging and reproduce the issue. If the performance impact 
is seen searching the fields that have drop-down menus for non admin users 
after the change has been made, please run the log zipper to gather and send 
the log files and forward the zip file along with the name of the user who 
performed the search.

Fixed our issue…worth a try.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, November 18, 2016 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issues - Multitenancy

**
Brian,
Turn on SQL Logging and perform the same search between the two different users 
and compare the SQL, maybe even provide the sql here for analysisthe 'slow 
vs fast' queries should be fairly obvious what's causing the difference.

On Fri, Nov 18, 2016 at 11:24 AM, Brian Pancia 
> wrote:
**

We are running into some serious performance issues with multitenancy.  We're 
on BMC ITSM 9.1 SP1 and SQL Server 2012.  If I do a search on a form like 
CTM:People with an account that has unrestricted access the search comes back 
in about 2-3 seconds for 13 records.  That same search with a user that is 
restricted to a certain company will come back in 70 seconds, which is a 
significant difference.  That is the first issue.  The second issue is that the 
database server CPU utilization will spike to 100% during the searches.  During 
the unrestricted user test not a big deal because it is only a couple seconds 
and no one notices the spike.  However, for the other user it brings the system 
to a halt for 70 seconds.  If the user kills their session prior to the search 
complete the search will hang in the database and consume 100% of the CPU 
indefinitely.



Any recommendations would be appreciated.  We have done all the BMC recommended 
performance tuning on the systems.



Thanks,



Brian


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Re: Finding all filters and Escalations that contain a web service set fields

[Shawn Scutchings]

You could also do a database query to get the list:

select *
From filter
where filterid in (
select filterid
FROM filter_set
where assignLong like '%URL to search%'
)

Shawn Scutchings

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, June 13, 2014 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding all filters and Escalations that contain a web service set 
fields

**
Perhaps you're solving the wrong problem.

A web service - from the HTTP server side - is just a http/https call.

If they are changing their endpoint, I think they should be able to put in a 
re-direct.  I've never actually tested this, but it makes sense with what I 
know of web servers.

For example, if the current address for the web service is 
http://someserver/myservice/etc  they can probably put in a server-side 
redirect to send all queries to that to whatever the new URL is.

But let's say that doesn't work out for whatever reason.

The exceptionally manual way to do this is...

1.   Export all filters, escalations

2.   Put the def file in Textpad (or your favorite text editor)

3.   start searching for ARSYS.ARF.WEBSERVICE, or the URL of the web 
service in question

4.   Note the object name for each one you find embedded

5.   Change as necessary in Dev Studio

Unfortunately, I don't think you can do a search and replace in the DEF file, 
because the URL's are embedded character strings.  It will look like this:

set-field   : 0\\101\4\117\https://url 
removed/arsys/services/ARService?server=servername removedwebService=WS 
name remove

You can try it, but I suspect - unless you are very lucky and the new and old 
URL's ahve the same # of characters - that it won't work.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul)
Sent: Friday, June 13, 2014 1:46 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Finding all filters and Escalations that contain a web service set 
fields

**
OK, I have a major challenge ahead of me, I have a Remedy 7.6.04 environment 
that is a fully custom app, no Out of the Box apps, that interacts with a third 
party application via Web Services calls.  There are hundreds of 
filters/escalations involved, and the third party app is changing the URL it 
exposes for Web Service Calls.  I need to find all of the filters and  
escalations that make web service calls so that I can change those URL 
endpoints.  Does anyone have a good way to search for objects that have a Set 
Fields Web Service operation and generate a list?  I don't have Migrator or 
anything other third party tools like that at my disposal.  What would be great 
is to be able to generate a Working List in Dev Studio, but I really haven't 
had any luck getting the search feature to work, Ideas?

Paul Campbell  | Systems Architect  |  |  Avaya Client Services  |
|   678-421-5342 |  Web 
Conferencehttps://collaborate.avaya.com/aacpa/?participantCode=4215342 | 
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Re: Mobile Approvals

[Shawn Scutchings]

Thanks for the input everyone. How about http://mobilereach.com/, anyone have 
any experience with them?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, January 18, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mobile Approvals

**
I implemented a custom bit of code to do email-based approvals which seems to 
be the best fit since it doesn't require VPN type of connectivity from the 
mobile device.  It took me about one work day to create and it's pretty simple 
workflow even to validate the approver whether they are the requested approver 
or an alternate.  Basically, I created a custom form to update the approvals, 
and built email templates that are triggered by MAILTO hyperlinks on a custom 
configured version of the outgoing Change approval emails.  Setting up the 
email engine to receive emails took more time to get working (and don't forget 
to make sure it is configured to match email addresses to users in the system 
so they don't have to pass any credentials in the email.)

I believe BMC made something similar in 8.0 although I've only seen a little 
bit of it but that may be your best bet if you are on or planning to be on 8.0 
anyway.  If not, a good developer can quickly build something to handle it 
similarly to what I did above.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Scutchings
Sent: Thursday, January 17, 2013 12:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Mobile Approvals

**
Hello,

My management has expressed interest in being able to do 
approvals, SRM and Change, on their mobile devices. I know BMC offers some 
mobile solutions for this but was wondering if there were any other products 
out there that could facilitate this. Any opinions and or experiences with any 
mobile solutions would be appreciated.

Thanks




Shawn Scutchings | ITSM
Phone: (780) 644-3160 |Fax: (780) 638-5948
Email:shawn.scutchi...@gov.ab.ca
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Mobile Approvals

[Shawn Scutchings]

Hello,

My management has expressed interest in being able to do 
approvals, SRM and Change, on their mobile devices. I know BMC offers some 
mobile solutions for this but was wondering if there were any other products 
out there that could facilitate this. Any opinions and or experiences with any 
mobile solutions would be appreciated.

Thanks




Shawn Scutchings | ITSM
Phone: (780) 644-3160 |Fax: (780) 638-5948
Email:shawn.scutchi...@gov.ab.ca
---




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Re: unqualified searches

[Shawn Scutchings]

What we did to get around this issue is only allowed it on one of our servers, 
server group of 4 with 3 out of 4 on the load balancer. That way the people 
that need the ability to do the searches can, by directly connecting to that 
server and the normal users are not affected if there are any performance 
issues.
You could also set the Max entries Returned to something that would be 
appropriate for the searches required but will still prevent any performance 
hits.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, August 08, 2012 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: unqualified searches

**
You may see performance hits if some one creates a malformed search that 
returns every record that was created in the table.

For tables with not much data no problem.  If you've been using the ITSM Suite 
for some time, it may be an issue.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul
Sent: Wednesday, August 08, 2012 2:54 PM
To: arslist@ARSLIST.ORG
Subject: unqualified searches
**
Is there any harm in allowing unqualified searches in a production environment. 
 We had been told that we should disallow this for production, but we are 
finding that in order to leverage some of the reporting capabilities 
(dynamically choosing parameters such as groups) this option is prohibiting 
this.  In essence this really isn't doing much as a user can do a search where 
incident number is not null.
-Paul


IT Accounts  Remedy Administration Manager
University of New Hampshire
Client Services
Primary: (603) 862-2377
Alternate: (603) 862-4242
paul.hodg...@unh.edumailto:paul.hodg...@unh.edu
http://accounts.unh.eduhttp://accounts.unh.edu/

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Re: Introducing BMC Remedy Health Advisor utility

[Shawn Scutchings]

Hello, I tired installing this on an OOB 7.6.04 and received an error:

“Install Failed
Error running the install, ERROR (168): One of the field/assignments in the set 
filter/active link/escalation definition is invalid.; HAD:Event Subscription 
Wizard
WARNING (55): The flowing item was not imported; 
HAD:ESW_WindowOpen_30_SFCF(Modify
WARNING (311): Field ID specified is not found on this form.; -- 
HAD:SQL_536870990 : 10017061”

Has anyone else tried to install this and encountered this issue?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Monday, July 30, 2012 5:34 PM
To: arslist@ARSLIST.ORG
Subject: ADV: Introducing BMC Remedy Health Advisor utility

**

It is challenging to monitor in-house BMC Remedy Action Request System servers 
and an AR System based application infrastructure that is supporting critical 
business services. To help, BMC is making the BMC Remedy Health Advisor 
application available as an unsupported utility.

This solution consists of:

  1.  BMC Remedy Health Advisor Server Application - to be deployed on a 
central BMC Remedy AR Server
  2.  BMC Remedy Health Advisor Client Creator - used to create the BMC Remedy 
Health Advisor Client to be deployed on the AR System Server which needs to be 
monitored

BMC Remedy Health Advisor application is designed to enable on-premise support 
personnel or a service provider offering managed services to actively monitor 
the different aspects of the AR System infrastructure and proactively be able 
to prevent the issues affecting the underlying business services.

This solution enables a service provider to monitor AR System infrastructure of 
each instance or end-customer from one single location and also provides the 
ability to the end-customer to control what a service provider should monitor.

Key features of this solution are as listed below:

  *   Monitoring AR System Server
  *   Monitoring AR System Server configuration
  *   Monitoring AR System Server error log
  *   Collecting AR System Server License Usage
  *   Collecting AR System Server Server Statistics
  *   Collecting Form Entry counts
  *   Sending Alert Notification
  *   Stopping and Starting AR System Server
  *   Integration with BMC ITSM Incident Management application
  *   Report generation

For detailed information about the architecture, installation, creating a 
client or on-boarding a customer; please refer to the available documentation.

BMC has taken commercially reasonable efforts to ensure the quality of this 
solution and has tested for reasonable period before making this available for 
wider consumption as an unsupported application. As an unsupported utility, 
best effort will be provided via the BMC Communities to address questions or 
issues regarding the utility.  BMC Support will not accept issues regarding 
this utility.

We are looking forward for your comments and suggestions about this utility.  
Feedback will be used to influence future versions of the BMC Health Advisor as 
well as potentially drive this functionality into supported solutions.

To download BMC Remedy Health 
Advisorhttps://communities.bmc.com/communities/docs/DOC-20770 please visit 
the BMC Communities.  You will need a BMC Communities account to access the 
document and utility.  A BMC Communities account does not require a Support ID 
or maintenance contact with BMC, however, and is available at no charge.

-David J. Easter
Manager of Product Management, AR System
BSM  Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

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Re: Ho to remove default value for selection field mapped in Web Service?

[Shawn Scutchings]

I too came accross this issue. I submited an issue to BMC and they have 
confirmed it is a defect with developer studio. No work around has been 
provided as of yet from BMC. If you have Remedy adminstrator available you can 
remove the default in there and it will save correctly. However if you save it 
again in Dev studio it will put the default back.

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