Opening the User Tool from the Command Prompt

2007-06-04 Thread Sheriff,Hussain
Hi Norm,

You can use the Remedy User CLI to start the User Tool from a Command
Prompt:
aruser /user="Demo" /password="password"

Thanks
Hussain

On Fri, 1 Jun 2007 15:38:02 -0500, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:

>Brian:
>
>Thanks for the info.  I'm already aware of the option to not prompt for
>logon...unfortunately in my environment that won't work.  I want to
pass
>a "randomized" password to the client--that is, a password unknown by
>the technician.
>
>And yes I am at Eglin.  Where are you? Unfortunately there is no NW
>Florida RUG that I'm aware of.
>
>Norm
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
>Sent: Friday, June 01, 2007 1:44 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Opening the User Tool from the Command Prompt
>
>Norm,
>   It is in fact possible to launch the UT from a command prompt.
>I
>don't know about parameters, but depending on your environment you
might
>try
>setting all users search path to a "home" network location.  Then you
>can
>configure the ar.ini and ar file to not prompt for login and with
>appropriate server info.  I'm not sure where/how ARS stores username
and
>password, but once a user has logged in that information is retained
>somewhere.  With those settings I can launch my UT and it auto logs me
>into
>that last server I was logged into.  So, at best a partial solution,
but
>hope it helps.
>
>Cheers,
>Brian
>
>By the way, I see from your email address that you are at Eglin.  Is
>there a
>RUG here in NW FL?
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
>CS/SCCE
>Sent: Friday, June 01, 2007 11:37 AM
>To: arslist@ARSLIST.ORG
>Subject: Opening the User Tool from the Command Prompt
>
>This is a multi-part message in MIME format.
>
>--_=_NextPart_001_01C7A46B.14946E8E
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>
>I thought for sure there was a way to do this.  In fact I seem to
recall
>doing this awhile back and it working.
>
>=20
>
>Isn't there a way to launch the User tool from a command prompt by
>feeding it username, password, and server as parameters?
>
>=20
>
>Thanks,
>
>Norm
>
>
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>charset=3Dus-ascii">
>
>
>
>
>
>
>
>
>
>
>
>style=3D'font-size:10.0pt;
>font-family:Arial'>I thought for sure there was a way to do this. 
>=
>In fact I
>seem to recall doing this awhile back and it =
>working.
>
>style=3D'font-size:10.0pt;
>font-family:Arial'> 
>
>style=3D'font-size:10.0pt;
>font-family:Arial'>Isn’t there a way to launch the User tool from
>=
>a
>command prompt by feeding it username, password, and server as =
>parameters?
>
>style=3D'font-size:10.0pt;
>font-family:Arial'> 
>
>style=3D'font-size:10.0pt;
>font-family:Arial'>Thanks,
>
>style=3D'font-size:10.0pt;
>font-family:Arial'>Norm
>
>
>
>
>
>
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Create Incident record via Email

2007-05-17 Thread Sheriff,Hussain
Thiru,
Since you are creating incident records in HPD:Help Desk based on email
messages, 
would you please explain what email messages you are trying to view? Do
you mean
that you would like to display the same email message that was used to
create the incident?
Hussain

On Wed, 16 May 2007 21:31:21 -0700, Rick Cook <[EMAIL PROTECTED]>
wrote:

>I'm in the process of doing that now.  I bypassed the Email template
>altogether (users find it too confusing, and it's prone to being
misused),
>so I've created a small holding form with the necessary fields from the
>Email Messages form and the People form, so that I can use the Email
address
>to get the other Person information and store the data necessary to
push
>into the Incident.  Once I get the Email engine actually processing
>messages, I'll know how well it works.
>
>Rick
>  _
>
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS
>Sent: Wednesday, May 16, 2007 9:20 PM
>To: arslist@ARSLIST.ORG
>Subject: Create Incident record via Email
>
>
>**
>
>Hi,
>
>I am using Email Template to create Incident record. There is no issue
on
>this.
>However, I would like to make the relationship between the Email
(Schema -
>AR System Email Messages) and Incident record (Schema: HPD: Help Desk).
This
>will help the support engineer to view the incoming email message from
the
>incident record.
>
>Has any one done? Any idea?
>
>
>
>Regards
>Thiru
>
>
>
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Running VB script from a Escalation

2007-05-02 Thread Sheriff,Hussain
Dale,

An escalation Run Process action can be used to execute vbscripts. The
command line would look like:

cscript "c:\test.vbs"

Thank you,

Hussain 


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