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[Somers, Chris]

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Problem running AR System reports on Mid-Tier 7.0.1 patch 005

[Somers, Chris]

Hello,

I've run into a problem trying to run AR System style reports on Remedy
Mid-Tier 7.0.1 patch 005.
All that is displayed when a report is run is:
Index: 1, Size: 1 


The reports continue to run fine through the client tool.

Has anyone come across this before?


Thanks,

Chris Somers
IT Middleware
Business Technology Services
City of Winnipeg

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Re: Time an Hour Behind on Midtier

[Somers, Chris]

What patch level is your Midtier at?

 

I ran into this very same problem (hour behind on midtier, correct on
client) and was able to fix it by applying Midtier 7.0.1 patch 003.

 

 

Chris

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 19, 2007 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Time an Hour Behind on Midtier

 

Hello everyone:

 

I was hoping folks would help me think this through.  Our Midtier is
displaying time an hour behind.  For example, when a technician submits
a ticket, we have an Incident Start time field and it's populated with a
time that's an hour ago.  The time is correct, however, on the client.

 

So let's throw out the obvious stuff I checked so far:

 

-  Time and timezone have been checked on the midtier server.

-  Time and timezone have been checked on the Remedy server.

-  Time and timezone have been checked on the client.

 

So...I'm stuck.  Any ideas?

 

Norm

__20060125___This posting was submitted with HTML in
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