[no subject]
Hello, I have the requirement to create dashboard for the floating and fixed license consumption in Remedy. I want to know the name of the form from which i can take this data and create a dashboard. Thanks Regards Sucharita Singhal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Information about table returning no. of licenses consumed in remedy
Hello, I want to create a dashboard of license consumption in remedy at any point of time everyday. I want to know the name of the table from which I can fetch the information about no. of licenses being consumed and use it in the dashboard. Please suggest the name of the table and any other information regarding how i can move forward to accomplish the task. Regards, Sucharita Singhal [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Filter is not saving the reference server name (DLHHP060.DLH.ST.COM) in DSO Action.
Hello, We are facing a problem regarding DSO server reference. We are using DSO action in a filter STM:HelpDeskDLHHP060 with option Distributed Transfer. We are putting mapping name=STM:HelpDesk1DLHHP060, Server=dlhhp060.dlh.st.com, Form=HPD:Helpdesk. We are also making Distributed Mapping STM:HelpDesk1DLHHP060 from server del08mis.dlh.st.com to dlhhp060.dlh.st.com for HPD:Helpdesk form. Mapping was saved correctly with server dlhhp060.dlh.st.com. Server dlhhp060.dlh.st.com is using temporary DSO license with type Demo. While putting ticket on del08mis.dlh.st.com server. The ticket is going correctly on dlhhp060.dlh.st.com server also. But while after closing filter and again opening filter STM:HelpDeskDLHHP060, mapping name has been changed by itself from dlhhp060.dlh.st.com to del08mis.dlh.st.com (current server name). Same is happening for other filters while we are making reference for dlhhp060.dlh.dt.com server. This field value has either changed to the current server name or become blank. We are saving filters and all with user Demo which is also available on dlhhp060 server. Though the filter's reference was overridden by mapping reference in this case. But we are also using some direct reference by filter while using option Distributed delete. In this case after saving server name value in filter with Distributed Delete and closing and again opening we found server value NULL. DSO instance on server DLHHP060.DLH.ST.COM is up. Could you please suggest why other servers (eg. Del08mis.dlh.st.com) are not saving the reference name for dlhhp060.dlh.st.com server ? Does temp DSO with type Demo create problem ? Please share. Regards, Tarun 199-6082 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Business time based Reporting in Remedy without using SLA ?
Hello, Is anybody using Reports depends on business time workdays in Remedy without any problem ? Actually we are also using some time based reporting by using SLA. Is someone using reports without SLA or does remedy provide reporting feature with business times ? Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Cost of Ignored workflow objects in Remedy ?
Hello, If some workflow objects are in disable state then how much this will impact on performance on any submit/modify operation ? We have seen that in log files, it will at least check the disable active links/filters etc. and then ignore it. So if we have some disable objects on any event or transaction then how much it will impact on performance side ? Similarly if a transaction ignore some enabled flow after checking run if condition in objects then how much it will impact on performance ? Please share your comments on that. I am putting this question because we are using 250 SLAs on Helpdesk. We know each and every SLA makes some set of filters on helpdesk and other SLA related forms and while submitting/modifying ticket on helpdesk then the flow of these filters will also be checked and only one suitable SLA will be attached to the ticket. So actually we want to know the impact of ignored enabled objects on these kind of transaction. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Capacity Planning for [HD 6 + SLA 6 + CM 6 + CMDB] ?
Hello, What should be the Capacity Planning if we are using ARS 6.3 Patch 16, Helpdesk 6.0, SLA 6.0, Change Management 6.0 with CMDB and HP UX 11i machine, with 4000 active users and 800 support profiles? Currently we have 2 CPU and 4 GB RAM. So, in ideal case what should be the RAM size ? Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Filters limit for an operation ???
Hello, Is anybody using limit for (File-Server Information-Maximum filters for an operation) 1 ? Does it work fine if the limit changed from 1 to 25000 ? If somebody knows please share. We have ARS 6.3,Helpdesk 6.0 and currently it is working on limit 1. But up to this limit one of our process is giving 'Too many filters error'. Logical breaking of the process is very difficult for us. So we need the solution by increasing the limit of filters. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Filters limit for an operation ???
Hello Eric, Thanks for your response. Currently we are using HP UX 11i Unix machine, 4GB RAM, 2 CPU. Is it sufficient to set the limit to 5 ? Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Thursday, February 01, 2007 1:17 AM To: arslist@ARSLIST.ORG Subject: Re: Filters limit for an operation ??? Hi Tarun, Our limit has been set at 5 for quite awhile now, and it is working fine at that setting. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tarun Kumar SHARMA Sent: Wednesday, January 31, 2007 10:37 AM To: arslist@ARSLIST.ORG Subject: Filters limit for an operation ??? Hello, Is anybody using limit for (File-Server Information-Maximum filters for an operation) 1 ? Does it work fine if the limit changed from 1 to 25000 ? If somebody knows please share. We have ARS 6.3,Helpdesk 6.0 and currently it is working on limit 1. But up to this limit one of our process is giving 'Too many filters error'. Logical breaking of the process is very difficult for us. So we need the solution by increasing the limit of filters. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Is there any diff in Default group Assignment process b/w HD 6 and HD 7 ?
Hello, Is there any difference in Default group Assignment process b/w HD 6 and HD 7 ? HD 6.0 is using some sequence of 16 filters to decide the first assigned group on Helpdesk. These steps to decide the default group (C=Category,T=Type,I=Item,R=Region,S=Site,D=Department) are: CTIRSD CTIRS CTIR CTI CT CRSD CRS CR CTRSD CTRS CTR C RSD RS D Does HD 7.0 use same sequence of filters to decide a default group to Helpdesk ticket or there is another way to do this ? Please share group assignment flow in HD 7.0. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push fields failing
Hello Ilya, Are you including all mandatory fields (e.g. Submitter etc) while creating an entry in form B by Push action with condition 1=0 ? Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ilya Romaine Sent: Monday, December 18, 2006 3:47 PM To: arslist@ARSLIST.ORG Subject: Push fields failing Hello We have a form (FORM A) where workflow fires on submit of a record, this creates a record in another form (FORM B). There is no Run If Qualification on the filter which creates the record in FORM B, and the Push Field If is 0=1, create new entry if no matches, so a record should get created on every submission of FORM A. However some records submitted into FORM A do not create a FORM B, there are not messages in the error logs and I can't find anything in the Filter/API/SQL logs. Remedy have said it could be something to do with nextid and arschema getting locked. FORM A is busy (5000 per day), but not so busy IMO that we should experience problems with nextid and arschema. Has anyone had a similar issue, or does anyone have any ideas? Cheers Ilya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can I call a filter inside an Escalation ???
Hi Stephen, Yes, you are right for normal scenario but here my need is different. Actually I have read some options regarding calling Active Link: PERFORM-ACTION-ACTIVE-LINK. In this option we do not need to implement execute on action or any update. Actually I need only such kind of option for Filter also, though I know the chances are less for such kind of option. Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, December 14, 2006 6:25 PM To: arslist@ARSLIST.ORG Subject: Re: Can I call a filter inside an Escalation ??? Tarun, In order to run a filter the form has to be updated. You could however, create a filter guide and filter that runs before any other filter. This new filter would call the new filter guide, which would call only those filters you want to run, then issue a GoTo 1000 to skip over the remaining filters. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Thursday, December 14, 2006 12:09 AM To: arslist@ARSLIST.ORG Subject: Re: Can I call a filter inside an Escalation ??? Hi Curtis, Yes you are correct that we can call filter by doing some modifications by escalation and then initiates the process for filters. But our need is to directly call the filter without starting any modification or submission activity. So Is there any way to call a filter without any update on any form ??? That is why I am asking any Run Process action or any other workaround for this. Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Curtis Gallant Sent: Wednesday, December 13, 2006 7:34 PM To: arslist@ARSLIST.ORG Subject: Re: Can I call a filter inside an Escalation ??? Why not just create a hidden field on the form the escalation is running against. Say Z_DO_ESCALATION. Then have the escalation modify this field and add modification of this field to the qualifier of the filters you wish to fire? Think of it as an execution flag for the filter that gets set by the escalation. Cheers, Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Wednesday, December 13, 2006 8:58 AM To: arslist@ARSLIST.ORG Subject: Can I call a filter inside an Escalation ??? Hello, Can we directly call a filter to execute, inside any action (may be in Run Process) of an Escalation ? We are using ARS 6.3 HD6.0. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Can I call a filter inside an Escalation ???
Hello, Can we directly call a filter to execute, inside any action (may be in Run Process) of an Escalation ? We are using ARS 6.3 HD6.0. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can I call a filter inside an Escalation ???
Hi Curtis, Yes you are correct that we can call filter by doing some modifications by escalation and then initiates the process for filters. But our need is to directly call the filter without starting any modification or submission activity. So Is there any way to call a filter without any update on any form ??? That is why I am asking any Run Process action or any other workaround for this. Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Curtis Gallant Sent: Wednesday, December 13, 2006 7:34 PM To: arslist@ARSLIST.ORG Subject: Re: Can I call a filter inside an Escalation ??? Why not just create a hidden field on the form the escalation is running against. Say Z_DO_ESCALATION. Then have the escalation modify this field and add modification of this field to the qualifier of the filters you wish to fire? Think of it as an execution flag for the filter that gets set by the escalation. Cheers, Curtis Gallant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Wednesday, December 13, 2006 8:58 AM To: arslist@ARSLIST.ORG Subject: Can I call a filter inside an Escalation ??? Hello, Can we directly call a filter to execute, inside any action (may be in Run Process) of an Escalation ? We are using ARS 6.3 HD6.0. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Retrieving Date from SQL
Hi,
You can use to_date('01/01/1970','MM/DD/YY')+c3/(60*60*24)+5.5/24
function to manipulate it. Here +5.5 is GMT difference from IST time. This
value can vary based on your location. So you can always add(+diff) or
remove(-diff) that amount of time from date field. At place of c3(create
time) you can take any of your date field. So SQL cab be like this:
select to_char(to_date('01/01/1970','MM/DD/YY
HH:MI:SS')+c3/(60*60*24)+5.5/24,'MM/DD/YY HH:MI:SS') from t369 where
rownum2
Regards,
Tarun
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel
Sent: Friday, December 08, 2006 4:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Retrieving Date from SQL
**
Database independent:
1) Define a display only field of type date
2) Set value 01/01/1970 char in the newly created field
3) Define a result field of type date/time
4) (2) step + integer value = (3) step
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Veeral J Oza
Sent: Friday, December 08, 2006 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Retrieving Date from SQL
Hi All,
Remedy data type Date is stored as an integer in the SQL Server database.
It is stored as the number of seconds from 1st Jan 1970. Now I am using a
SELECT query to read this value in a character (There is a requirement that
I cannot read this into a date field on Remedy). The value returned is an
integer. Is there a way through which I can convert this integer value into
date?
Environment:
ARS 6.3
SQL Server 2000.
Regards,
Veeral Oza,
Application Analyst,
Wipro Technologies
Cell: +91 9422771736
Desk: +91 20 39102370
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Answers Are
Re: Attachment Name is creating Problem...
. Turn on logging and look and see which Filter or Active Link the error occurrs at Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Tuesday, November 28, 2006 11:21 PM To: arslist@ARSLIST.ORG Subject: Attachment Name is creating Problem... Hello, We are facing very serious problem regarding adding attachments with helpdesk ticket. Some attachment files create problems while saving tickets because of attachment name. If any file name having any special character, space, numeric value then such type of attachments give error while saving ticket: Cannot open Catalog;Messgae number= 106 ARERR(106) . As we replace these characters with alphabets, it works fine. Attachments are used by our large community of users and very frequently. Sometime user is not able to contact us regarding this problems. Every time, we can not suggest this workaround to our users. So this problem is becoming very critical for us. Could you please suggest any permanent solution for this problem, if you have. We are using HD 6.x,ARS 6.3. Thanks Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Attachment Name is creating Problem...
Hello, We are facing very serious problem regarding adding attachments with helpdesk ticket. Some attachment files create problems while saving tickets because of attachment name. If any file name having any special character, space, numeric value then such type of attachments give error while saving ticket: Cannot open Catalog;Messgae number= 106 ARERR(106) . As we replace these characters with alphabets, it works fine. Attachments are used by our large community of users and very frequently. Sometime user is not able to contact us regarding this problems. Every time, we can not suggest this workaround to our users. So this problem is becoming very critical for us. Could you please suggest any permanent solution for this problem, if you have. We are using HD 6.x,ARS 6.3. Thanks Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Regarding Licenses ???
Hi Rick, Problem has been solved. This was due to different site name used for licenses. Thanks Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McCabe, Richard A. (CMS/CTR) Sent: Monday, November 27, 2006 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: Regarding Licenses ??? Make sure the site and host id are the same as the AR Server license. If the site name is not the same AR Server will not recognize the licenses. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Monday, November 27, 2006 2:21 AM To: arslist@ARSLIST.ORG Subject: Regarding Licenses ??? Hello, We have added some temp floating licenses(say 5) by admin console (File-Licenses-Add/Remove Licenses). These licenses are also reflecting in arsystem.lic file. But while seeing through admin console File- Server Information-Licenses: Floating write licenses, it is not showing any update about new licenses. Before adding new, there were 10 floating. After adding it showing only 10, not 15. We have already re-started the AR System and also tried by deleting .multilicense file and then started AR System again. But it is not showing any update on new 5 licenses in Sever Information-Licenses: Floating write licenses. Is there any specific reason why this is not showing here though the licenses are added correctly or Is it due to temp licenses(valid only for next 1 month) ? Please share. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Regarding Licenses ???
Hello, We have added some temp floating licenses(say 5) by admin console (File-Licenses-Add/Remove Licenses). These licenses are also reflecting in arsystem.lic file. But while seeing through admin console File- Server Information-Licenses: Floating write licenses, it is not showing any update about new licenses. Before adding new, there were 10 floating. After adding it showing only 10, not 15. We have already re-started the AR System and also tried by deleting .multilicense file and then started AR System again. But it is not showing any update on new 5 licenses in Sever Information-Licenses: Floating write licenses. Is there any specific reason why this is not showing here though the licenses are added correctly or Is it due to temp licenses(valid only for next 1 month) ? Please share. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Need to change mouse pointer while processing on Remedy Helpdesk
Hello, While working on remedy through web when we place the mouse pointer on some button or link it shows a hand and even after clicking the button it remains a hand(for example after pressing SAVE while creating a ticket) it gives a feeling of system being stuck. Our need is to change it to watchglass or some other visual symbol which makes user understand that the tool is performing some action.Can you suggest something regarding this problem of mine? Thanks, Regards, Sucharita Singhal [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Need Row level access on Helpdesk Form by Remedy
Hello Tom, Can you please explain more why 'assignee group' permission should be added for 'Request ID' in 'HPD:HPD-TableJoin' form ? Is there any impact if we are not doing this ? Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tom L Sent: Wednesday, November 08, 2006 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: Need Row level access on Helpdesk Form by Remedy Hi Taurn, We are planning to impliment row-level access sometime in the near future. I asked and received this solution from Remedy. The strongly advise you do this in a developemtn environment first. SOLUTION A basic implementation of row level access for Support Notification Groups for the HPD:HelpDesk form includes the following steps: 1. Remove Public permission from the Case ID+ field. 2. Add Assignee Group permission to the Case ID+ field. At this point only the assignee and the submitter have permission. 3. Add the APP-Management and APP-Administrator groups to the Case ID+ field permissions so that they will be able to see ALL Help Desk tickets. 4. Add the Assignee Group field to the HPD:Helpdesk form (this is a character field with length of 254 and field id of 112) At this point for anybody other than members or APP-Management and APP-Administrator, to see a Help Desk ticket the Assignee Group field must contain a group or groups. Any individual who is a member of a group that exists in the Assignee Group field will also have permissions to access the record. To populate the Assignee Group field add workflow to set the field at submit time with the names of the groups that you wish to grant permission to. Keep in mind that this will only allow access to the record. Beyond that, field level permissions will now be in effect. So the ability to view and/or change data within the record may need to be addressed depending on your requirements. Additionally there is a join form called HPD:HPD-TableJoin. For this form you must add the Assignee Group to the Request ID field permissions. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Need Row level access on Helpdesk Form by Remedy
Hello, Remedy normally provides search for all records on a form. It restricts search only when user is not having read license without APP-Support group configured in user's profile. Our need is to show the helpdesk records only to it's requester and to the all valid group's members of that ticket. So we need some row level type access on helpdesk form. Can we use row-level access on helpdesk by using Remedy ? If anybody knows then please share your valuable points. Regards, Tarun [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can Distributed Pools help ?
Hello Radhika, Thanks for your response.In user tool where we can increase the thread count ? Currently we are using DSO on default settings of remedy so where we can define private queue and all, In 'connection settings' or 'Server ports and queue' ? Regards, Tarun -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Narayanan, Radhika Sent: Friday, September 22, 2006 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Can Distributed Pools help ? Hi, You can increase the thread count (from the User tool) for a given distributed pool if you're expecting it to be getting more requests. The default is 1. I hope you're using DSO through a private queue with an optimal Min and Max threads configured in proportion to your DSO activity. If you've sufficient threads configured for your DSO private queue, then the pools will work concurrently. (Dependant on the free memory, CPU and load on ARServer) (Page 20 of DSOAdminGuide-630.pdf) Thanks Radhika Direct : +44 20718 20262 Extn : 20262 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tarun Kumar SHARMA Sent: 22 September, 2006 12:08 PM To: arslist@ARSLIST.ORG Subject: Can Distributed Pools help ? Hello, We have 4 live servers of remedy with HD 6.x,ARS 6.3 and we are using DSO between Helpdesk and some other forms. We want to make 2 Distributed pool (A and B)one for Helpdesk form and the other one for some other forms. Does A and B pool work independently or they will be dependent to each other by some means ? For e.g. If there are a 20 records in pool A and 3000 records in other pool B(and pool B activity starts first), then both pool sends data independently or there may be the possibility that pool A will wait of transferring all 3000 records of pool B and then it will transfer 20 records. Actually our need is to work independently with more than one queue so that 20 records will not wait for 3000 records. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Time Difference b/w Web and Native Client ?
Hello, We are doing some activity on 'button' click and this activity is quite heavy. This process is searching an entry in SHR:Assignment form and do some comparison with every record of assignment and finally transfers this record to a separate form with all other checks. Nearly 30-35 remedy objects(filters and active links) are used in this process. This activity is taking 30 minutes on Native Client; when we did this on Web, it is surprisingly taking 3 minutes for the whole activity. We compare the results of both and found no mismatch. Everything was looking fine except the time difference. Can you please suggest why so much difference in time ? Regards, Tarun Sharma ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Possibility of additional parameters with Skills in addition to CTI and RSD
Hello, Is there any Possibility of additional parameters with Skills in addition to Category,Type,Item,Region,Site,Dept(CTI-RSD) ? For e.g if we want one additional parameter Organization with these 6 parameters. Is there any possibility that the ticket should be routed based on these 7 parameters except these 6 parameters. If you have experienced such kind of changes, Please share. Thanks Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
SERIOUS: Error while logging through WEB
Hello, We are facing a problem(randomly) while logging through web I.E. 6 . It gives message on Status bar: 1) Error on Page 2) Done but (with blank page) And also we found that if such error came then we are not able to release the session by admin also or it will take 20-40 minutes to release the session. Please suggest if you know the cause and solution of this problem. Regards, Tarun ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
