Define a new "Assignment Method".
Hi all, do you think that it's possible to define a new kind of "Assignment Method"? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in "Assignment Rule" task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Issues on ITSM 7.6.04 SP4
Hy, about warnings that we obtained in phase of restart of the ARServer post upgrade Atrium SP4, the rows that we read in the console are: "log4j:WARN Continuable parsing error 5 and column 99 log4j:WARN Document root element "log4j:configuration", must match DOCTYPE root "null". log4j:WARN Continuable parsing error 5 and column 99 log4j:WARN Document is invalid: no grammar found." We have tried to follow the suggestions of this page in the KB of BMC: https://kb.bmc.com/infocenter/index?page=content&id=KA355487&actp=search&viewlocale=en_US&searchid=1352134722253 but we have found one worse situation in reality with this warnings in the console: " log4j:WARN Continuable parsing error 871 and column 90 log4j:WARN Attribute value "com.bmc.noe.appender" of type ID must be unique within the document. log4j:WARN Continuable parsing error 907 and column 53 log4j:WARN Attribute value "com.bmc.noe" of type ID must be unique within the document. log4j:WARN Continuable parsing error 923 and column 97 log4j:WARN Attribute value "com.bmc.atrium.event.appender" of type ID must be unique within the document. log4j:WARN Continuable parsing error 950 and column 61 log4j:WARN Attribute value "com.bmc.atrium.events" of type ID must be unique within the document. log4j:WARN Continuable parsing error 962 and column 95 log4j:WARN Attribute value "com.bmc.atrium.event.appender" of type ID must be unique within the document. log4j:WARN Continuable parsing error 980 and column 64 log4j:WARN Attribute value "com.bmc.atrium.ngie.plugin" of type ID must be unique within the document. log4j:WARN Continuable parsing error 1028 and column 23 log4j:WARN The content of element type "log4j:configuration" must match "(renderer*,appender*,(category|logger)*,root?,categoryFactory?)". " Relatively to difference that we have found in the log4j version SP4 regarding the SP2 it is firstly the different dimension but above all one bad format of file. Thank's a lot, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Username Token authentication method
Hi, thank's for your answers. The web service isn't exposed from Remedy. I tried with a client for web services (with WebService Studio) but I was not able to consume too. I try with SoapUi and i upgrade you. Best Regard, David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ITSM 7.6 - Different view's set for different screen size monitors.
Hi, thanks for your response. I wish understand, I can not adjust any form, to dynamically monitor. Now I wonder how can I change (at least) HPD: Help Desk Classic ? can you help me ? thanks in advance. P ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Username Token authentication method
Hi, Is it possible consuming a web service with Username Token authentication method from BMC Remedy Administrator 7.1 (ARServer 7.1) through a filter with a set field action? In the guide 69394.pdf (Integrating with Plug-ins and Third-Party Products) there isn't reference at this method. Any help anyone can give me would be greatly appreciated. Thanks David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Problem migrating people with license application
Hy, we are migrating the ITSM 7.6.04 data from one server to another using the BMC Remedy Migrator. We have migrated all the data foundation without major problems except for the user with a license application (BMC: Incident Mgmt User Fixed or BMC: Incident Mgmt User Floating). After migrating CTM.People and CTM: People Permission Groups, find the corresponding rows in the form User License Application, but the field 'Application License' is not set properly and the user does not have the license application. We missing something? The migrator can set the license application for the user or you have to do this manually after the migration? Best Regards, David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Single Sign-On (SSO)
John, thanks alot for your suggest ! You say to use BMC community code, but where i can find this code ? i would like to realize the solution myself without include other people (i.e. Column or similar). can you help me to indicate the 'right street' ? i try to read 'Integrating BMC® Remedy®Action Request System® with Single Sign-On (SSO) Authentication Systems and Other Client-Side Login Intercept Technologies' but i understand just a little ! thx Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Single Sign-On (SSO)
Hi all, i would like to log to Requester Console bypassing the login page of Mid Tier. the User could access to the system using his Web portal and i try to interface the RQC by Single Sign-On (SSO) of BMC Remedy. Is it possible ? i don't understand if Single Sign-On (SSO) needs of regular license by BMC ! any Idea ? can you help me to solve this requirement ? thx Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: User Client on Win7, very slow !
Great ! I try your solution immediately! I'll let you know! thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Upgrade ARServer and ITSM to 7.6.04
Hi. First of all thanks for your answer. I followed your advice, I made the changes and I rerun the upgrade of ITSM. In this second attempt the installation stopped to incident management install and the errors reported in logs are the following: " ERROR][Fri May 25 17:01:56.095] ImportFileNode- ARImport() for "hpd_deplapp.def" returned non-zero return code 2 [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <303979600> [ERROR][Fri May 25 17:01:56.095] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 25 17:01:56.126] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 25 17:01:56.173] ImportFileNode- 314 Field does not exist on current form HPD:Help Desk : <60900> [ERROR][Fri May 25 17:01:56.173] ImportFileNode- 392 Field/VUI name must be unique for the form -- there is already a field or VUI using this name Text [ERROR][Fri May 25 17:01:56.189] ImportFileNode- 392 Field/VUI name must be unique for the form -- there is already a field or VUI using this name Corporate ID " It's clear that I have to rename the field Text and Corporate ID first of all. Moreover, it seems that the system expects the fields 303979600 and 60900 and do not find them and so I have to create them, but I do not know the characteristics of the fields to create (type, permissions ...). From the file hpd_deplapp.def I could only find the name of the fields, Vendor Assignee Groups (60900) and EffortDurationHour (303979600) but I can not figure out how to create them. Any ideas? Thank's a lot. David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Requester Console in Home Page.
I forgot to inform you that i use: Ar Server 7.1 BMC Remedy Incident Management 7.0 SO Windows Server 2003 Bye P ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Requester Console in Home Page.
Hi Rajesh, I need to set Home page, Requester Console, for all users with Read license ! This User must connect directly on Requester console page, without pass by IT Home... Can U help Me ? Thank's in advance Peter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ITSM 7.6 upgrade from 7.0.03 Patch 9
Sorry, but i don't understand first solution proposed: "Make sure you bring in origin objects (ie from a clean ITSM 703 patch 9 environ)" We starting from a custom ITSM 703 patch environ e don't understand how starting from a clean ITSM ... So, the environment 703 has several custom (more 100 object update) and second solution you suggested is not workable for us. Sorry for my further request of clarification and i thank'you in advance. David. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
