Re: Attachments disappearing?

[Tracey Meikle]

Hi J.T.
Any chance you found a resolution to this problem? The disappearing 
attachement is driving my users crazy and I'm flumoxed :o)
Thanks,
Tracey

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Re: Custom Crystal reports only work with Crystal installed

[Tracey Meikle]

Thanks everyone for the input. Unfortunately the .dll copy didn't resolve 
the issue. I will try upgrading the client and, if that doesn't fix it, 
will look into the ActiveX controls. When its resolved I'll post the 
resolution.
Again, thanks for the great responses and help!
Tracey

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Custom Crystal reports only work with Crystal installed

[Tracey Meikle]

I’ve input a couple custom Crystal Reports into Remedy’s Report Console 
and they are running fine… However, they can be run only from a machine 
where Crystal is installed. Those without Crystal can run the out-of-the-
box Crystal reports, but when they run any custom report they get a 
warning:

“Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt.  
Failed to load database information.”

When okay is clicked, they get an error:

“Error occurred in generating report (ARERR 1658)”

Does anyone have a suggestion to correct this issue? So far I've done the 
following:
- tried very basic reports off of standard tables (same issue)
- turned on and off the “use underscores” option 
- made sure the crpe32.dll is the same as on a machine that can run them
- made sure the crdb_odbc.dll is the same 

Crystal version:  9.2.0.488
Remedy: 6.00.00

Thanks everyone,
Tracey 

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