Process Designer help
hi, We have installed ITSM 8.0 along with Process designer 8.3.2. We are trying to execute the example process (Creation/association of problem ticket to the major incident). Every configuration steps are executed as per the documentation, but auto tasks are not generated as per the process definition. We are new to Process Designer. Can you please help 1) Where do we find the log files of process execution? 2) can we use local files generated from midtier to debug the issues, if yes are there any specific pattern of workflows which we need to check? 3) Are there any specific server side configuration checks to be done? Thanks. Vijay Paulraj Virtusa was recently featured in 2012 Forbes List of 100 Best Public Companies In America with revenue of less than $1B, 2012 Global Services 100 and 2012 FinTech 100 among others. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Hide fields - Java api
Regarding constant value, yes there are some confusions. I used to refer ar.h file for the constant values..it's a huge file.. and searching through it is very tough. To figure out the correct constant number: I manually made a field hidden and visible using Admin tool and I did an S.O.P(dim) for the tag value of 4, which has given me the right constant. A good documentation will actually save time!!! Thanks Regards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Thursday, February 18, 2010 5:54 PM To: arslist@ARSLIST.ORG Subject: Re: Hide fields - Java api Vijayalakshmi, I am glad you were able to get it to work. Thanks for posting the final solution back to the list. That is a very important part of being part of a community. It allows everyone to later find the full answer instead of just a bread crumb that might, or might not, point in the right direction. Also given that the ARSList is searchable via Google (and other sources) this information will say around for a very long time. So in an attempt to round out the full solution a bit better... a few corrections/additions for posterity... Apparently I was pointing at the wrong constants for the value of that Field's Display property. I actually think that is one of the worst parts of the ARS Java API documentation. The constants are lumped into one big class and I think the names and descriptions do not make it obvious when you would use Constant X vs Y. I am not sure what Java design pattern guided Remedy to make that choice, but it always seemed more like a C like thing to do than an OO approach to me. I guess based on your feedback about the constants maybe this are the correct constants to use instead: public static final int AR_ATTRIB_HIDDEN 1 public static final int AR_ATTRIB_VISIBLE 0 But wait.. those still do not match the values you used to make it work. (reversed from what you said) hum... Well the docs suggest this: AR_ATTRIB_HIDDEN (= 1) Hidden attribute for AR System objects. AR_ATTRIB_VISIBLE (= 0) Default attribute is visible. -- My guess is this is the Hidden/Visible Form and Guide Objects. And for some reason different values are used for Hidden/Visible for field objects. *shrug* And the two that I pointed at originally are documented as: AR_DISPLAY_OPT_HIDDEN ( = 2) The field cannot be seen in the view, although users with Customize permissions can make a hidden field visible. AR_DISPLAY_OPT_VISIBLE ( = 1) The field can be seen in the view. (This is the default.) Which still make the AR_DISPLAY_OPT_HIDDEN sound like the correct constant to use. I guess there must either be an error in the documentation, or in the constants that I am pointing at. :( However, in the end you need to make the system do what you want it to do, so give the system the values that actually work. :) I am glad you were able to figure out the correct values and shared them with everyone. :) How could I have forgot to identify that you need to save the objects. :( A silly over site on my part. Sorry about that. I think would have used the Field.setDisplayInstance(...) and ARServerUser.setForm(Form_object) methods. Also.. As just a final note, I think was quoting information out of the v6.3 ARS Java API Javadocs. However, I think, based on the way you were using the ARServerUser that you might have been using the v7.1 or v7.5 ARS Java API? It may not matter much, but being specific may help someone later. :) Again, I am glad you got it to work. And thanks for filling in a few steps that I over looked. Hopefully together we will be able to help someone else without even knowing about it. :) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Feb 18, 2010 at 12:45 AM, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** Hurray!!! That worked.. One thing - Option to make the Filed Visible is 1 and Hidden is 0. Also I used 2 more steps at last, to update field with this dim and then commit the changes to the server using ARServerUser object. Regards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, February 15, 2010 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: Hide fields - Java api Vijayalakshmi, I have not tested this.. but I think this is correct... DisplayInstanceMap dim = Field.getDisplayInstance() ; dim.setProperty(int viewId, int propertyId, Value value); viewID = Field ID for the View
Re: Hide fields - Java api
Hurray!!! That worked.. One thing - Option to make the Filed Visible is 1 and Hidden is 0. Also I used 2 more steps at last, to update field with this dim and then commit the changes to the server using ARServerUser object. Regards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, February 15, 2010 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: Hide fields - Java api Vijayalakshmi, I have not tested this.. but I think this is correct... DisplayInstanceMap dim = Field.getDisplayInstance() ; dim.setProperty(int viewId, int propertyId, Value value); viewID = Field ID for the View of the ARS form that you want to hide the field on propertyId = public static final int AR_DPROP_VISIBLE 4 Value = public static final int AR_DISPLAY_OPT_HIDDEN 2 public static final int AR_DISPLAY_OPT_VISIBLE 1 ( Which you may need to wrap up in an com.bmc.arsys.api.Value object.) Hope that helps. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Feb 15, 2010 at 7:27 AM, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** Hi All, Can anybody give me a pointer on how to Hide/Unhide fields in a form using Java API code (Just a pointer..) Posting to a wider group - thought somebody might have already tried.. Thanks, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Hide fields - Java api
Hi All, Can anybody give me a pointer on how to Hide/Unhide fields in a form using Java API code (Just a pointer..) Posting to a wider group - thought somebody might have already tried.. Thanks, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Refresh record
Hi All, Requirement: I have a button in a Form called as 'Refresh'. When I click that button, I should be able to refresh the current record which I am viewing to see if there are any updates added by other users. I can write an open window action to open the record in another screen, but that doesn't look good, as the outdated window is still open on the background. Is there any way to refresh the current record in the same screen itself? Please pass your thoughts. Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Refresh record
Thanks Frank,
This is 100% perfect. You saved me!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Thursday, September 24, 2009 6:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refresh record
**
You need to refresh the table field with the field ID 1020. The run
process
PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done.
{This is from a past posting by Carey}
On Thu, Sep 24, 2009 at 3:49 PM, Vijayalakshmi Paulraj
vijayalaksh...@virtusa.com wrote:
**
Hi All,
Requirement: I have a button in a Form called as 'Refresh'. When I click
that button, I should be able to refresh the current record which I am
viewing to see if there are any updates added by other users.
I can write an open window action to open the record in another screen,
but that doesn't look good, as the outdated window is still open on the
background.
Is there any way to refresh the current record in the same screen
itself?
Please pass your thoughts.
Thanks Regards,
Vijayalakshmi Paulraj
-
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Re: Refresh record
No, commit changes or perform-action-apply will commit the values to the database and change the Last Modified By = the current user who is refreshing the ticket. That's not acceptable. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, September 24, 2009 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: Refresh record ** I think what you are trying to do is best done by doing a commit changes or the equivalent run process perform-action-apply Rod On 24/09/2009, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** Hi All, Requirement: I have a button in a Form called as 'Refresh'. When I click that button, I should be able to refresh the current record which I am viewing to see if there are any updates added by other users. I can write an open window action to open the record in another screen, but that doesn't look good, as the outdated window is still open on the background. Is there any way to refresh the current record in the same screen itself? Please pass your thoughts. Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Approval Server
Hi All, One of my server is not sending mails or alerts when a approver is added to a Change ticket reason being the Filters which trigger the notification process is missing. E.g., AP:Notify-001; I am not sure why these filters are missing in one server and available in other server. Please write to me if anybody has come across this situation? I want to know how these filters get created? Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Approval Server - RESOLVED
Thanks I figured it out, these filters get created when I just modify the records in AP:Notification form. (Change status to Inactive and then Active). Not sure why it was not created during fresh installation of ITSM modules. ThanksRegards, Vijayalakshmi Paulraj _ From: Vijayalakshmi Paulraj Sent: Wednesday, August 19, 2009 11:36 AM To: 'arslist@ARSLIST.ORG' Subject: Approval Server Hi All, One of my server is not sending mails or alerts when a approver is added to a Change ticket reason being the Filters which trigger the notification process is missing. E.g., AP:Notify-001; I am not sure why these filters are missing in one server and available in other server. Please write to me if anybody has come across this situation? I want to know how these filters get created? Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Understanding of Field_dispprop
Thanks all, I am trying to create a Field in an existing form using Java
API call.
The field is getting created in the Field Table and not in the
field_disprop table, because the display properties are not set (as it
is expecting...)
When I try to understand the display properties of another existing
field, (as below)
{536870912=[[X=6074,Y=5000], [X=31158,Y=7100]], 4=1, 7=2147483641,
20=Submitter,
21=[[X=0,Y=400], [X=6411,Y=2100]], 27=16, 28=4, 29=1, 60=1, 61=30,
65=[[X=0,Y=0
], [X=0,Y=0]], 66=[[X=22722,Y=0], [X=25084,Y=2100]], 143=4294967295,
151=[[X=697
4,Y=0], [X=22159,Y=2100]]}
Now, can you please pass some ideas on how to interpret this??? Looks
much simpler than what is stored in the database on propshort column :)
Getting confused with too many X,Y Coordinates, my form has got only one
View (Default Administrator View)
Is it documented anywhere??
All I just did is created a Regular form using Remedy Admin Tool.
Created a Field via the Java API call... my aim is to make it
visible(Field_Disprop should get populated in correct manner)
ThanksRegards,
Vijayalakshmi Paulraj
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John
Sent: Wednesday, June 03, 2009 11:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Understanding of Field_dispprop
One thing you can do -- is export the form as an arxml -- lots of info
is now easier to digest.
And BMC could change it -- but -- it would be easy to follow and fix.
(IMHO)
-John
On Jun 3, 2009, at 9:25 AM, copits.rich...@bwc.state.oh.us wrote:
But where is all of these explanations documented??
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, June 03, 2009 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Understanding of Field_dispprop
Hehehe...easy maybe for someone that's been studying the field for as
many
years as you Misi...:)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, June 03, 2009 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Understanding of Field_dispprop
Hi,
It is pretty easy to understand the properties...
In the example below, the first number indicates the number of fields:
14
The second number 3 indicates the property 3 (AR_DPROP_BBOX in ar.h)
The third number 41 indicates a set of coordinates (AR_DATA_TYPE_COORDS)
Following the data-type is a number of field, in this case 4 that
corresponds to the coordinates 5399x2500 and 28233 and 4600.
The second field has id 4 (AR_DPROP_VISIBLE) with datatype 6
(AR_DATA_TYPE_ENUM) and value 1 (the value possibly corresponds to a
true).
And so on...
The 10 before Request ID is the size of a char-field.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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Hi All,
Please pass ideas on what will get stored in the Field_disprop table
when a new field is added to a form and how to interpret the column
value of 'propshort'?
For E.g., the value stored for the Request Id field when a fresh
regular form is created is as below:
14\3\41\2\5399\2500\28233\4600\4\6\1\7\40\2147483642\20\4\10\Request
ID\21\41\2\0\400\7086\2100\27\8\16\28\6\4\29\6\1\60\40\1\65\41\2\0\0\0
\0 \143\40\4294967295\151\41\2\7649\0\22834\2100\170\40\0\231\6\1\
Please pass some clue to interpret this
Thanks Regards,
Vijayalakshmi Paulraj
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Understanding of Field_dispprop
Hi All, Please pass ideas on what will get stored in the Field_disprop table when a new field is added to a form and how to interpret the column value of 'propshort'? For E.g., the value stored for the Request Id field when a fresh regular form is created is as below: 14\3\41\2\5399\2500\28233\4600\4\6\1\7\40\2147483642\20\4\10\Request ID\21\41\2\0\400\7086\2100\27\8\16\28\6\4\29\6\1\60\40\1\65\41\2\0\0\0\0 \143\40\4294967295\151\41\2\7649\0\22834\2100\170\40\0\231\6\1\ Please pass some clue to interpret this Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Import Incident
Hi, Try the below mapping, also you should modify some of the OOB filters to fire in Merge action so that the Incident will get created in the Help Desk form. z1D_Action- CREATE Description Impact Urgency Last_Name First_Name Status Service_Type Regards, Vijayalakshmi From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ?? Sent: Friday, May 15, 2009 7:55 AM To: arslist@ARSLIST.ORG Subject: Import Incident hi,all I import 2 incident test records to HPD:Incident Interface_Create use import tools, but there is no Incident generate in HPD:Help Desk, the field i mapping to the form is: z1D_Action CREATE Last_Name First_Name Status Service_Type Impact Urgency Description Reported Source there is records in HPD:Incident Interface_Create form, and no error dealing import. Best Regards! Kevin, Jin Leadtrust, Hangzhou, China -- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
External Condition in Active Link Set Field - SQL Action
All, Our requirement is to arrive at a result set based on the Where qualification which is externally built. We used the Active Link - Set Field Action Using SQL Query as below: Select col1, col2 from table1 where $Where Qualification$ The Where Qualification is externally built at Run time. For E.g., col3 = '45' or col3 = '56' When Remedy parses this SQL, it adds one more Single Quotes for the values as shown here: - col3 = ' '45' ' or col3 = ' '56' ' So the Query becomes, Select col1, col2 from table1 where col3 = ' '45' ' or col3 = ' '56' ' Oracle throws error *** ERROR *** ORA-00933: SQL command not properly ended Is there any way to drive this Where Qualification externally with proper syntaxing? Your help much appreciated. Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Dynamic Group Updation
Hi All, We have a home grown helpdesk application with huge number of tickets. We are now introducing the dynamic group data restriction in the main helpdesk ticket form, since most of our customers require data restriction. We are introducing this at a very later stage, where we have already got millions of tickets. Can you please help us to find the best way of updating the Dynamic Group in the Tickets form for the existing tickets? We used a simple SQL update - but there is a disadvantage in that, the value is not getting recognised as a Remedy Group in the front end and it behaves as a simple number. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Dynamic Group Updation
Yes I added it. But stil not getting recognised as a Remedy Group in the front end. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Thursday, January 08, 2009 3:19 PM To: arslist@ARSLIST.ORG Subject: AW: Dynamic Group Updation perhaps you've forgotten to put semicolons around the groupid The value in a dynamic group field should look like this ;1234; Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Vijayalakshmi Paulraj Gesendet: Donnerstag, 8. Januar 2009 10:44 An: arslist@ARSLIST.ORG Betreff: Dynamic Group Updation ** Hi All, We have a home grown helpdesk application with huge number of tickets. We are now introducing the dynamic group data restriction in the main helpdesk ticket form, since most of our customers require data restriction. We are introducing this at a very later stage, where we have already got millions of tickets. Can you please help us to find the best way of updating the Dynamic Group in the Tickets form for the existing tickets? We used a simple SQL update - but there is a disadvantage in that, the value is not getting recognised as a Remedy Group in the front end and it behaves as a simple number. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Performance Issue In Archiving the data
Just a small tip. The fields (columns) you use to specify the Archive qualification should be indexed so to avoid full table scan before the archiving starts. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vyom Labs - ITSM Support Sent: Thursday, December 11, 2008 3:45 PM To: arslist@ARSLIST.ORG Subject: Performance Issue In Archiving the data Hello Everyone ... We are in very wired situation right now. We are using Remedy 7.0.0 with ITSM Suits. We are facing problem in archiving. Our user complaining about slow performance of system everyday. If i am not wrong it's could be solve if we archive current HPD tickets. currently we have, more than 34,00,000 incident record in HPD:HelpDesk. We tried to archive with qualification which has near around 60,000 record. But our UAT server had crash while arching. Same risk of arching we can not take on production. We have following H/w configuration. Application server: 16 GB RAM, Sun 4 u (dual core - 4 CPU) OS - Solaris 10 Database (remote) - 10g Web server (remote) - tomact 5.5 Per day Incident are around 30,000. So we have decided to archive everyday. Qualification would be like this, so system archive only 2 days record before 3 months. So everyday we will archive around 50,000 Record. We want to know, How much time it will take? .. please any suggestion would be welcome ... __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalation Issue
You can also use a very simple SQL Update query update table_name set assignee_groups = ';0;' where your_condition ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 1:47 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API program that would update the records via merge, which wouldn't cause the last mod fields to change (if I remember correctly)...or do you also need to set the fields during the merge to have them not auto updatedI forget. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas Sent: Monday, December 08, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Escalation Issue ** Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields in a record. Thru Database? Regards, Vyas __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
APPLICATION-RELEASE-PENDING: not found
Hi All, Whenever I restart my Remedy server, I am receiving this error as below APPLICATION-RELEASE-PENDING: not found Any ideas on how to rectify this? Please pass on. We are running V7.0.01 Patch 8 on SunOS. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Selection List Window Behaviour
Hi, The Set Fields action will use your backend form's result list definition to show the List of values when you use it in the active link. So check the Result List definition of your backend form, that particular's column width would have truncated to 15 instead of 30. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Monday, December 01, 2008 6:42 PM To: arslist@ARSLIST.ORG Subject: Selection List Window Behaviour ** Hi There, I have a tricky problem here I have a Character Field and a Button Beside that on my main form. When I Click the button I am supposed to go back to a BackEnd form and get the relevant data and show in a Selection List. This is implemented with Active Link - Set Field... The feature is behaving as expected... Set up : I have the Field Length of 30 in each main form and BackEnd form. I have data with 30 Char each in BackEnd Form. Problem :: In my selection list I can see only 15 Characters... To the strange, once I am clicking on any row, all the 30 Characters are getting reflected on to the main form No code to truncate the characters on Selection list Any suggestion, how I can retain all my 30 characters on the Selection List would be great My Env : ARS 7.01, ORACLE 10G, NO ITSM I tried in a Different Env ARS 6.3 and OracleXE, It worked fine for me, It showed all the 30 character in the Selection List window.. So I strongly feel it should be a preference issue but I found nothing in ARS Documents so seeking your help here.. Thanks and Regards, Ganga Prasad Pattnaik, - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Tier structured menu
Hi All, I want to display a menu in a tiered manner (please see the attached the bmp file.) Tiered menu.bmp I can use the search menu by selecting both the columns (tier 1 and tier 2) together, so that remedy will group the data and display the tiered menu to me. I want to know if there is such a display option in Active Link instead if Remedy menu. Please share your thoughts. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are attachment: Tiered menu.bmp
Set Field comparison
Hi All,
Our Users are expecting a Case Insensitive (using enter key) search
functionality on one of the character fields.
We used to display him the list of values using the Active Link Set
Fields - SQL action and we will compare the values using UPPER Function;
say UPPER('Category') = UPPER($Category$)
We have also introduced Assignee Group field in our data source form in
order to restrict certain data to certain users. So wherever we use the
Set Fields -SQL action, we are now converting it to the direct Form
search query, only then the Assignee Group data restriction will work.
I got a problem now that on the Set Field action - direct form search, I
don't have options to use the UPPER functionality :-( Remedy function
option is not available.
How do I do the Case Insensitive search? Has anybody come across this
scenario??
Please share your thoughts.
Thanks Regards,
Vijayalakshmi Paulraj
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Re: Tier structured menu
Thanks All, I am going to display the first Tier of values using First Set Fields and upon User selection of one of the Tier 1 values, I am going to display him the Tier 2 values using the Second Set Fields action. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rockwell, Rocky Sent: Tuesday, November 25, 2008 10:54 PM To: arslist@ARSLIST.ORG Subject: Re: Tier structured menu You have to use a menu, but you can use an active link to attach a different menu. Rocky Rocky Rockwell Remedy Application Designer Wk Phone: 214-567-8874 Cell: 214-663-7229 [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijayalakshmi Paulraj Sent: Tuesday, November 25, 2008 2:06 AM To: arslist@ARSLIST.ORG Subject: Tier structured menu Hi All, I want to display a menu in a tiered manner (please see the attached the bmp file.) Tiered menu.bmp I can use the search menu by selecting both the columns (tier 1 and tier 2) together, so that remedy will group the data and display the tiered menu to me. I want to know if there is such a display option in Active Link instead if Remedy menu. Please share your thoughts. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AR Server Installation on Windows Vista
Hi All, Has anybody tried the Remedy Products Installation on Windows Vista (Basic) OS? Just wanted to know how successful it is... Please share your thoughts... Thanks Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AR Server Installation on Windows Vista
Hi, I want to know about the installation of AR Server. Yes I did go through the Compatibility matrix, but wanted to know if somebody actually tried doing that. ThanksRegards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero Sent: Tuesday, October 21, 2008 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: AR Server Installation on Windows Vista Hi Vijayalakshmi, Are you talking about Remedy User or Server? I have a customer that had to install Remedy User 7.1.0 latest patch in his computer to be able to use Remedy User in Windows Vista OS. About ARServer, in the Compatibility Matrix Windows Vista is not present. Kind regards Vijayalakshmi Paulraj wrote: Hi All, Has anybody tried the Remedy Products Installation on Windows Vista (Basic) OS? Just wanted to know how successful it is... Please share your thoughts... Thanks Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/AR-Server-Installation-on-Windows-Vista-tp20085596 p20086139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Incident creation via Email
Hi Team. Is there any OOTB email template which we can use to create Incidents in ITSM IM module by just sending an email to the Remedy server? Just wondering if there are any OOTB templates? Thanks Regards, Vijayalakshmi This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
