DataImport Documents for ARS 7.5
Hi Guys, Would like to ask if you have any documents for ARS 7.5 regarding the commands and parameters for DataImport tools. Thanks and Regards, Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Apache tomcat services not started.
Hi, Yup, Joe is correct. You may need to check your apache logs for more information. It may not be because of your AR process it might be something else. regards, wesley On Friday, 27 June 2014, 2:34, Joe D'Souza wrote: ** Your catalina.log file may have some information about it if the process had started and then terminated. Joe From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajesh singh Sent: Thursday, June 26, 2014 2:28 PM To: arslist@ARSLIST.ORG Subject: Apache tomcat services not started. ** Hi List, I had installed AR system locally on my desktop. i don't know what happen suddenly when I m trying to start Apache Tomcat it is throwing the below mentioned error Error1067 : The process terminated unexpectedly Please advice on this. Regards, Rajesh. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Import CSV on DB level in Remedy ARS 7.5
Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Import CSV on DB level in Remedy ARS 7.5
Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Import CSV on DB level in Remedy ARS 7.5
Hi Peter, Thanks. I will check on that. Can I just use a straight data import from oracle to insert on the T Table once the status History is disabled? Sent from Samsung Mobile Original message From: Peter Romain Date:03/07/2014 18:06 (GMT+08:00) To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Wesley, Yes, in ARS 8.1 it’s in the Basic area of the Definitions tab of the form – Disable Status History In earlier versions I think you’ll find it in the form properties Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 10:24 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Import CSV on DB level in Remedy ARS 7.5
** Hi Ben,Thanks for the reply. But unfortunately buying a tool is currently not an option for us. Thanks againSent from Samsung Mobile Original message From: Ben Chernys Date:03/07/2014 19:04 (GMT+08:00) To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Thanks Misi, Meta-Update will handle 500k files no problem. It has a “light footprint” not requiring any changes to the Remedy server’s forms or workflow and can completely eliminate the need for staging forms and workflow for imports. A simple file import can usually be scripted in under an hour. Meta-Update includes a single stepping debugger and robust facilities for every data type in Remedy (attachments, currency, diary fields, even status history fields) and can be used to automate any data operation through the API. As an import tool it can handle poorly quoted CSVs, CSVs with values containing embedded quotes or line feeds, and it can also update multiple records from each CSV row or different forms for each row. It is replete with auditing and logging facilities. Trial licenses are free and come with our Live Install service which usually results in your first business problem being solved. New: We have an ITSM Archiving package – that handles a root request as a single tree of data and will include your own tables and multi-tenant rules. We also have a data migration package that will migrate from 7.0.3 to 8.1 including changing Change to Releases, fixing the CMDB, merging and renaming product and operational catalogues, support groups, even operating companies. For more information visit us at www.softwaretoolhouse.com Ben ChernysSenior Software Architect Canada / DeutschlandMobile: +49 171 380 2329 GMT + 1 + [ DST ]Email: Ben.Chernys_AT_softwaretoolhouse.comWeb: www.softwaretoolhouse.comWe are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet.Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem!You can keep your valuable data!http://www.softwaretoolhouse.com/ -Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi MladoniczkySent: July-03-14 10:45To: arslist@ARSLIST.ORGSubject: Re: Import CSV on DB level in Remedy ARS 7.5 Hi, I would recommend API-based tools such as the Data Import tool. Or if you need more flexibility write your own tool. Or maybe buy the scripting tool from Ben Cherneys @ http://www.softwaretoolhouse.com. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):* RRR|License - Not enough Remedy licenses? Save money by optimizing.* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.Find these products, and many free tools and utilities, at http://rrr.se. > Hi,> > Would like to know if you do have any DB import script that I can > import a 500K rows of data to the Remedy DB (T and H table) on a DB level.> > Thanks for the reply guys!!! :)> > __> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -No virus found in this message.Checked by AVG - www.avg.comVersion: 2013.0.3485 / Virus Database: 3955/7787 - Release Date: 07/03/14 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Import CSV on DB level in Remedy ARS 7.5
Hi Peter, Thanks. Our source actually is not from another DB but from a csv file. That is why we are looking for a way to import the csv file without using the dataimport tool as it takes us sometime to load the data inside the DB. Thanks again :) Sent from Samsung Mobile Original message From: Peter Romain Date:03/07/2014 19:58 (GMT+08:00) To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Yes, but on each record you will need to set the Request ID (Field 1) to a unique number (padded up to 15 characters if you need to sort on this field) and also set the other core fields. If real data isn’t needed in the core fields you could set them to dummy values. If your source database is accessible to the Remedy database then you could use a view form to access the data directly rather than import it. You’d still need to identify a unique key though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 12:29 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Peter, Thanks. I will check on that. Can I just use a straight data import from oracle to insert on the T Table once the status History is disabled? Sent from Samsung Mobile Original message From: Peter Romain Date:03/07/2014 18:06 (GMT+08:00) To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Wesley, Yes, in ARS 8.1 it’s in the Basic area of the Definitions tab of the form – Disable Status History In earlier versions I think you’ll find it in the form properties Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 10:24 To: arslist@ARSLIST.ORG Subject: Re: Import CSV on DB level in Remedy ARS 7.5 ** Hi Missy, Thanks for the help. We are currently using the DataImport tool already and it is still a bit slow. Hi Peter, Thanks for the help. How can I turn-off the H table? Is it in the parameters or in the properties of the form? Thanks, Wesley On Thursday, 3 July 2014, 17:00, Peter Romain wrote: ** You could use AI to do this. If this is a custom form and you don’t need the status history you could turn this off which would remove the H table making the import a little easier. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: 03 July 2014 08:58 To: arslist@ARSLIST.ORG Subject: Import CSV on DB level in Remedy ARS 7.5 ** Hi, Would like to know if you do have any DB import script that I can import a 500K rows of data to the Remedy DB (T and H table) on a DB level. Thanks for the reply guys!!! :) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Slightly OT: Connecting SQL*Plus client to an Oracle Database..
Hi Joe, Kindly do a tnsping of your service_name. Possible cause is that you cant reach your destination host. Please also try to do a telnet test to the host ip with the port 1521 to make sure that the port is open on the fw. Regards, Wesley > On 9 Jul, 2014, at 11:43 pm, Joe D'Souza wrote: > > ** > We have our Remedy database on Oracle 11.2.0.3.0 - 64bit Production server. > > I am using SQL*Plus Release 10.2.0.1.0 client to connect to it but am unable > to connect with a connection error that reads as: > > ORA-12154: TNS:could not resolve the connect identifier specified > > I have checked my tnsnames.ora file for any possible errors in the connection > string and can’t seem to find one. This is the contents of the entry (I have > replaced the actual IP and the service name and what not with fictitious > names for security reasons – the port is 1521 which is the default port.) > > ## Remedy ITSM db - Devl - Used IP instead of hostname > CONNENTRY = > (DESCRIPTION = > (ADDRESS = (PROTOCOL = TCP)(HOST = 111.111.11.111)(PORT = 1521)) > (CONNECT_DATA = > (SERVER = DEDICATED) > (SERVICE_NAME = connentry) > ) > ) > > While connecting I use the username & password as given to me and connentry > as the host string. > > What could possibly be the causes of ORA-12154 that I ought to check for? I > suspect something wrong with my connection string in my tnsnames.ora file but > can’t figure what it is. I checked with the DBA’s for the exact IP, port, > service name and they say it all checks out. > > I was also suspecting that perhaps Oracle client 10.2.0.1.0 may not be > compatible with Oracle Database version 11.2.0.3.0, but I do not think that > could be the problem as Oracle clients are usually compatible with at least 1 > version forward or backward. > > > Any insights as to what I and my DBA’s may be missing may help.. > > Thanks.. > > Joe > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ARERR 1651 on Forms when using Microsoft RDS
Hi, We are encountering error ARERR 1651 when we are opening some forms via Microsoft RDS. Our ARS version is 7.3 and it is customize. Thanks Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARERR 1651 on Forms when using Microsoft RDS
Hi, Good Morning!! Any body has an idea on this? Your help is much appreciated. Thanks and Regards, On Wednesday, 30 July 2014, 9:54, Wesley Reyes wrote: Hi, We are encountering error ARERR 1651 when we are opening some forms via Microsoft RDS. Our ARS version is 7.3 and it is customize. Thanks Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Webservice call to JSON
Hi, Can Remedy support a web service call to JSON webservices? If not will there be any work around? Thanks and Regards, Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ARS Remedy to MySQL
Hi would anyone have an idea how can I connect my Remedy ARS to mysql db? As of current we need a record from the mysql db but our ARS Remedy DB is in Oracle. Thanks :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARS Remedy to MySQL
Hi LJ, Do you have any sample ARDBC plugin? Thanks On Tuesday, 4 November 2014, 15:26, LJ LongWing wrote: ** You could try writing an ardbc plugin to get the data On Nov 3, 2014 7:24 PM, "Wesley Reyes" wrote: ** >Hi would anyone have an idea how can I connect my Remedy ARS to mysql db? As >of current we need a record from the mysql db but our ARS Remedy DB is in >Oracle. > > >Thanks :) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARS Remedy to MySQL
Hi Omega, Yup..but I read that in order to set-up a view form you need to have ARDBC plugin setup on Remedy's end. On Tuesday, 4 November 2014, 15:49, Omega LiPO wrote: ** How about a view form or something, like a view of the mySQL , I forgot the term. It is good as the read-only info. Cheers, Omega From: LJ LongWing Sent: 4/11/14 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Remedy to MySQL ** You could try writing an ardbc plugin to get the data On Nov 3, 2014 7:24 PM, "Wesley Reyes" wrote: ** >Hi would anyone have an idea how can I connect my Remedy ARS to mysql db? As >of current we need a record from the mysql db but our ARS Remedy DB is in >Oracle. > > >Thanks :) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Multiple Result in a Web Service Call
Hi, Would like to ask if Remedy can handle multiple result in a single web service call response to a 3rd party application? I set up a set-fields in Remedy that will do a web service call to a 3rd party application. But the application will return multiple result on that since it is a wild card query. Can Remedy able to handle that? if can how should I configure my web service to do that. Thanks :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Multiple Result in a Web Service Call
Hi Fred, Thanks for the response, what we actually have is something like this in response and Remedy was not able to capture it. The repeating info is actually the tns:number and it is part of the fields. http://schemas.xmlsoap.org/soap/envelope/";> 2093 VoIP 6445505140 2093 VoIP 6445505141 2093 VoIP 6445505142 2093 VoIP 6445505143 2093 VoIP 6445505144 2093 VoIP 6445505145 2093 VoIP 6445505146 2093 VoIP 6445505147 2093 VoIP 6445505148 2093 VoIP 6445505149 On Friday, 7 November 2014, 12:52, "Grooms, Frederick W" wrote: ** Yes Part of it depends on how the 3rd party application defines the response. As long as they define it using a sequence it should work. You map a child/sub form to the repeating info Here is an example This will generate something like Here in a Filter Set Fields mapping you would map Attachment_Item to a child/sub form (somewhat like the order and order line item example in the docs) Fred From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: Thursday, November 06, 2014 3:35 PM To: arslist@ARSLIST.ORG Subject: Multiple Result in a Web Service Call ** Hi, Would like to ask if Remedy can handle multiple result in a single web service call response to a 3rd party application? I set up a set-fields in Remedy that will do a web service call to a 3rd party application. But the application will return multiple result on that since it is a wild card query. Can Remedy able to handle that? if can how should I configure my web service to do that. Thanks :) _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Multiple Result in a Web Service Call
Hi, This is actually the procedure we are trying to accomplish. 1.) I will key-in a Number, sample is 879. 2.) I will call a web service through a set-fields. 3.) web service will response a multiple element since 879 has a multiple entries. 4.) will Remedy be able to create multiple tickets on the response? the response being sent to me is like this, which I am having issue consuming on Remedy. http://schemas.xmlsoap.org/soap/envelope/";> 2093 VoIP 6445505140 2093 VoIP 6445505141 2093 VoIP 6445505142 WSDL: http://fantail.dev.wno.mgnt:8001/"/>---http://schemas.xmlsoap.org/soap/http"; style="document"/>--- On Friday, 7 November 2014, 13:17, Wesley Reyes wrote: Hi Fred, Thanks for the response, what we actually have is something like this in response and Remedy was not able to capture it. The repeating info is actually the tns:number and it is part of the fields. http://schemas.xmlsoap.org/soap/envelope/";> 2093 VoIP 6445505140 2093 VoIP 6445505141 2093 VoIP 6445505142 2093 VoIP 6445505143 2093 VoIP 6445505144 2093 VoIP 6445505145 2093 VoIP 6445505146 2093 VoIP 6445505147 2093 VoIP 6445505148 2093 VoIP 6445505149 On Friday, 7 November 2014, 12:52, "Grooms, Frederick W" wrote: ** Yes Part of it depends on how the 3rd party application defines the response. As long as they define it using a sequence it should work. You map a child/sub form to the repeating info Here is an example This will generate something like Here in a Filter Set Fields mapping you would map Attachment_Item to a child/sub form (somewhat like the order and order line item example in the docs) Fred From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: Thursday, November 06, 2014 3:35 PM To: arslist@ARSLIST.ORG Subject: Multiple Result in a Web Service Call ** Hi, Would like to ask if Remedy can handle multiple result in a single web service call response to a 3rd party application? I set up a set-fields in Remedy that will do a web service call to a 3rd party application. But the application will return multiple result on that since it is a wild card query. Can Remedy able to handle that? if can how should I configure my web service to do that. Thanks :) _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Multiple Result in a Web Service Call
Hi Fred, Thank you for your response. :) Will try to do that.. Regards, Wesley On Saturday, 8 November 2014, 3:34, "Grooms, Frederick W" wrote: ** Sure it can … The question is what are you trying to do with the results. You can’t stick multiple records into the single record you are working on. You have to put them somewhere that can hold multiple rows. In your case you would map some child/sub form to DDI and then you could map org_code, ddi_type, and number to fields in that child/sub form. Fred From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: Thursday, November 06, 2014 6:17 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Result in a Web Service Call ** Hi Fred, Thanks for the response, what we actually have is something like this in response and Remedy was not able to capture it. The repeating info is actually the tns:number and it is part of the fields. http://schemas.xmlsoap.org/soap/envelope/";> 2093 VoIP 6445505140 2093 VoIP 6445505141 2093 VoIP 6445505142 2093 VoIP 6445505143 2093 VoIP 6445505144 2093 VoIP 6445505145 2093 VoIP 6445505146 2093 VoIP 6445505147 2093 VoIP 6445505148 2093 VoIP 6445505149 On Friday, 7 November 2014, 12:52, "Grooms, Frederick W" wrote: ** Yes Part of it depends on how the 3rd party application defines the response. As long as they define it using a sequence it should work. You map a child/sub form to the repeating info Here is an example This will generate something like Here in a Filter Set Fields mapping you would map Attachment_Item to a child/sub form (somewhat like the order and order line item example in the docs) Fred From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wesley Reyes Sent: Thursday, November 06, 2014 3:35 PM To: arslist@ARSLIST.ORG Subject: Multiple Result in a Web Service Call ** Hi, Would like to ask if Remedy can handle multiple result in a single web service call response to a 3rd party application? I set up a set-fields in Remedy that will do a web service call to a 3rd party application. But the application will return multiple result on that since it is a wild card query. Can Remedy able to handle that? if can how should I configure my web service to do that. Thanks :) _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Migrating Remedy Mid-tier from Windows 2003 to Windows 2008 R2
Hi Guys, Happy New Year! Would like to know if you had any experienced migrating a Remedy Mid-tier from Windows 2003 Server to Windows 2008 R2 Server? May I know the steps and considerations that I need to take note? Also can I ask for any documentation. Thanks and Regards, Wesley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Migrating Remedy Mid-tier from Windows 2003 to Windows 2008 R2
Hi John, Thanks for your response. Should I use the installer kit from Remedy to install the mid-tier on my new machine? Thanks and Regards, Wesley On Tuesday, 6 January 2015, 3:11, John Baker wrote: Wesley, There should be no problems whatsoever. Install Tomcat on Win2k8, deploy a Mid Tier war file, configure it, job done. Keep a copy of your old Mid Tier config.properties file. John -- JSS SSO Plugin for the BMC product set http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Migrating Remedy Mid-tier from Windows 2003 to Windows 2008 R2
Hi Jason, Thanks for this clarification. Actually I have a new VM where the new midtier should be install. Regards, Wesley On Tuesday, 6 January 2015, 20:46, Jason Miller wrote: **I install the latest Tomcat and then run the installer typically. Occasionally I'll deploy the war without running the installer. I like doing the initial config via the installer. Especially since we do not install our apps the the root volume (C:), if I forget to change the path in config.properties before starting TC we end up with a junk directory in C: for the reporting location. Not sure why I use the installer for new installs but rename the old 'midtier' dir and drop in the new one from the war for upgrades and patches. I have the same C: directory problem as with an install. It is just a flow I have developed over time. I think largely it is left over from when I didn't understand TC very well and the installers automagically deploy the web app so I didn't have to worry about it. Then for upgrades/patches I just need to drop the new dir in the right place. If it doesn't go well just shutdown TC, and put the previously working files back. Jason On Mon, Jan 5, 2015 at 11:11 AM, John Baker wrote: Wes I can't see why anyone would use an installer over installing the latest supported version of Tomcat, ie the latest version of Tomcat 7, and dropping the Mid Tier war file into Tomcat/webapps (renaming arsys.war). These are great learning steps if you've not done them before, and about 5 minutes of effort if you have. I'd always deploy the latest (ie most secure/patched) version of Tomcat, not a packaged version that could be six months out of date. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
