All,
The incidents are to manually investigate and add information into the Asset
CI's. Basically I have a list of 100+ assets that are missing a few fields
(Host name, serial number, etc.) that need to be added. I want to track
progress on each asset to ensure that each is looked at.
Maybe the suggestion to open 1 incident then associate 100 assets to it would
work but the desire is to have 1 incident per asset.
-Kris
Kristopher Wong
Business Analyst
Information Technology Department
General Dynamics Canada
613-596-7357 (Office)
kris.w...@gdcanada.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: September 13, 2012 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] ITSM: Opening Multiple Incidents Easily
** Hi Kris,
I think that if you give us more details about what you what to do, what's the
objective, why do you want to do it, ... we would be able to provide you the
best way to achieve it, and also advise you about the why you are solving your
problem.
For instance, If you want to create 100 tickets attached to the same CI because
there is a list of operations to be done on the CI and each task must be
assigned to a different support group, a Service request or a tree of taskes
can be a better choice.
Or if you want to create a 100 tickets of the same issue to multiple CI because
it is a generalized incident, maybe one incident related to all CI's can be a
better choice.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Thu, Sep 13, 2012 at 5:03 PM, Stroud, Natalie K wrote:
**
Kristopher:
Assuming you are talking about exactly the same CI for each ticket, templates
can help streamline the entering of tickets, and I believe you can have them
set a CI, though we have not used that aspect of the template functionality at
our site. You do still, however, have to create each incident individually. I
am not aware of a cloning feature in ITSM 7.6.04 that creates a new ticket
based on the current ticket, which is a function we also had in our previous
Remedy ticketing system.
There may also be tricks that developers can do behind the scenes to create a
bunch of tickets that I am not aware of, but I'll let the developers here on
the list speak to that point.
Good luck!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wong, Kris
Sent: Thursday, September 13, 2012 7:41 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] ITSM: Opening Multiple Incidents Easily
**
All,
This is my first post although I've been reading for a while.
I need to open 100+ incidents that are all essentially the same but need each
individual one to have a relationship to a pre-populated CI. Is there an easy
way to do this?
I am on a new 7.6.04 instance and am sure at my previous company we had this
functionality. Let me know if I am missing something as I've new to 7.6.04.
Thanks
-Kris
Kristopher Wong
Business Analyst
Information Technology Department
General Dynamics Canada
613-596-7357 (Office)
kris.w...@gdcanada.com
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