Re: Client Tool can't connect to ARServer 7.5

[danny.kell...@strategicworkflow.com]

Hi,

You can make sure the following are in your ar.conf
Register-With-Portmapper: T
TCD-Specific-Port: 7100

Then in your client tool, specify 7100 in the account TCP.

You can use other numbers but do check with your network team. The basic
idea is keep over 1024.

Kind regards
Danny

Original Message:
-
From: Kali Obsum kali.ob...@macquarie.com
Date: Wed, 14 Oct 2009 11:17:44 +0800
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5


Thanks for the replies!
 
How do you set portmapper and a static port at the same time? Also, if
you have them both set, does it mean it the Client will always use the
same port to connect to ARServer (even if you restart it) but you don't
have to specify it in the Client Tool when logging in?
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, 14 October 2009 12:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5


** 

Kali,

 

Run the following command:

 

netstat -nba > netstat.out

 

Then open the file netstat.out in a text editor and search for
arserver.exe.  It will be just below the line that will indicate what
port it is running on.

 

If you want to use port mapper, I would still recommend assigning a
static port to the server as LJ recommended.  That way, clients that
don't know the port can connect to it via the port mapper, and then you
always know exactly which port it's running on, because you told it what
port to run on.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, October 13, 2009 4:02 AM
To: arslist@ARSLIST.ORG
Subject: Client Tool can't connect to ARServer 7.5

 

** 

Hi,

 

We just installed ARS Server 7.5 on a Windows Server 2008. We installed
it to use Portmapper, but when trying to login using User Tool, we get:

 

Error [90]  Cannot establish a network connection to the AR System
server

 

We are able to ping the server from the local computer so there's a
connection between the comp and the server.

 

Since we are using Portmapper, is there a way to find out which port
ARServer is listening to? I tried to run netstat -a on the server but it
gave a lot of results and i don't know which port is actually being used
by ARServer.

 

Regards,

Kali

 

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Re: Client Tool can't connect to ARServer 7.5

[danny.kell...@strategicworkflow.com]

Hi David,

Not seen you since the UBS days. Hope all is well,

Kind regards
Danny

Original Message:
-
From: David Sanders david.sand...@westoverconsulting.co.uk
Date: Tue, 13 Oct 2009 12:41:35 +0100
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5


Sorry - my bad.  Thought you were NOT using portmapper.  The other response
from Danny gives correct guidance

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Sanders
Sent: Tuesday, October 13, 2009 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Client Tool can't connect to ARServer 7.5

 

Hi Kali

 

Take a look at the ar.cfg in the server install/conf directory.  That should
show which port the server is configured to use.

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email david.sand...@westoverconsulting.co.uk

 

web http://www.westoverconsulting.co.uk
 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Tuesday, October 13, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Client Tool can't connect to ARServer 7.5

 

Hi,

 

We just installed ARS Server 7.5 on a Windows Server 2008. We installed it
to use Portmapper, but when trying to login using User Tool, we get:

 

Error [90]  Cannot establish a network connection to the AR System server

 

We are able to ping the server from the local computer so there's a
connection between the comp and the server.

 

Since we are using Portmapper, is there a way to find out which port
ARServer is listening to? I tried to run netstat -a on the server but it
gave a lot of results and i don't know which port is actually being used by
ARServer.

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately by
return email and delete the document. We do not guarantee the integrity of
any e-mails or attached files and are not responsible for any changes made
to them by any other person.

 

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Re: Client Tool can't connect to ARServer 7.5

[danny.kell...@strategicworkflow.com]

Hi,

Since your running portmapper, this should reply on UDP port 111 so make
sure you have that open on any firewall you may have.

To see on a windows env, I use tcpview from microsoft. This will show the
process and the tcp port. 

http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx

Remember this port can change when you restart the service. I would
recommend adding a TCD port on your server. You can have portmapper and
specifiy a port with no issues.

Kind regards
Danny

Original Message:
-
From: Kali Obsum kali.ob...@macquarie.com
Date: Tue, 13 Oct 2009 18:01:36 +0800
To: arslist@ARSLIST.ORG
Subject: Client Tool can't connect to ARServer 7.5


Hi,
 
We just installed ARS Server 7.5 on a Windows Server 2008. We installed
it to use Portmapper, but when trying to login using User Tool, we get:
 
Error [90]  Cannot establish a network connection to the AR System
server
 
We are able to ping the server from the local computer so there's a
connection between the comp and the server.
 
Since we are using Portmapper, is there a way to find out which port
ARServer is listening to? I tried to run netstat -a on the server but it
gave a lot of results and i don't know which port is actually being used
by ARServer.
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the
intended recipient, you must not disclose or use the information in this
email in any way. If you received it in error, please tell us immediately
by return email and delete the document.  We do not guarantee the integrity
of any e-mails or attached files and are not responsible for any changes
made to them by any other person.



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Re: [623] Authentication failed

[danny.kell...@strategicworkflow.com]

Hi,

Turn on plugin logging and set it to ALL (100 in the ar.conf) this will
tell you exactly what the problem is. Feel free to post it when your done
and we can take a look.

Make sure you copy from +VL until -VL for that user. You will know what I
mean when you look at the plugin log file.

Kind regards
Danny

Original Message:
-
From: Ramy S. Ayoub ramyay...@gmail.com
Date: Tue, 22 Sep 2009 12:49:19 +0200
To: arslist@ARSLIST.ORG
Subject: [623] Authentication failed


Hi List,

I have a problem with the users login with the Error [623] Authentication
failed ,  this only for the users from LDAP integartion other users
connecting and everything is fine

other servers with the same configuration working fine only this server.

AR.7.1
SQL 2005

Regards,
Ramy


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Re: cmdbdriver exporting data

[danny.kell...@strategicworkflow.com]

What happends if you still use computer system but put a qualifier in so
you reduce the output. Or put a value for first matching and max matching
and do it in batches

Kind regards
Danny

Original Message:
-
From: Frank Caruso caruso.fr...@gmail.com
Date: Thu, 27 Aug 2009 10:40:32 +0300
To: arslist@ARSLIST.ORG
Subject: cmdbdriver exporting data


CMDB 2.1
ARS 7.1p5
SQL Server 2003

Attempting use the cmdbdriver program to export Class (BMC_Computer)
data. There are several thousand computer records. However, the tool
does not export the data. It runs for a long time and creates several
files but all of them empty. The driver program does not report any
errors.
If I export a different class, one with less data, it works fine. I
can even export data from the same BMC_ComputerSystem class for a
dataset within that class that has a dozen or so records. I only seem
to have an issue when there are lots of records - not sure what the
magic number is.

TIA

Frank


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