Re: WSDL error

2010-01-04 Thread nsachin
Fred ,

I am not getting any error on trying to load the WSDL in Filter.
I am loading a WSDL from a local .wsdl file.

The problem is i can't see the input and output mappings in Set Field action
of filter after i map the fields and save the filter.

ARS : 7.5
OS : Windows

Regards,
Sachin


Grooms, Frederick W wrote:
> 
> What version of ARS?  What OS?
> 
> Are you getting any errors trying to load the WSDL in the Filter Set
> Fields action?
> 
> Also are you loading the WSDL from a web URL or a local file?
> 
> Fred
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of nsachin
> Sent: Thursday, December 24, 2009 12:26 AM
> To: arslist@ARSLIST.ORG
> Subject: WSDL error
> 
> Hi All, I am trying to consume WSDL through a filter.But, the problem is
> mappings doesn't appear in input/output paramter window after I save the
> filter which consumes the WSDL. Please help on this. Regards, Sachin 
> 
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WSDL error

2009-12-23 Thread nsachin

Hi All,

I am trying to consume WSDL through a filter.But, the problem is mappings
doesn't appear in input/output paramter window after I save the filter which
consumes the WSDL.

Please help on this.

Regards,
Sachin 
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ARERR [8755]-Web Service Consumption Error

2009-09-24 Thread nsachin
Hello All,

I am conuming a web service though Set Fields in filter.But whenever the
data in updated in the form on which the web service is consumed i am
gettting ARERR [8755] error.

The AR server is installed on Unix enviroment.

I have checked the ar.conf file,arsystem start up script for all the plug in
parameters.Everything is configured correctly.

AR Server : 7.0.01 Patch 004
Database : Oracle --10.2.0.3.0

Please help on this.

Regards,
Sachin
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Re: Save button is hiding

2009-08-31 Thread nsachin
Nick,

The issue is occuring only on thick client.It's working fine via mid-tier
access.

I have deleted the form cache (*.arf and *.arv files ) in the client
directory.Still,the issue is occuring.

Regards,
Sachin


Nick Lloyd wrote:
> 
> Sachin,
> 
> 
> Is this occurring via mid-tier access? 
> 
> Or 
> 
> thick client? (Have you deleted the form cache in the client directory for
> that form on the computer giving this result?)
> 
> What server version?
> 
> Regards,
> 
> Nick
> 
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of nsachin
> Sent: Tuesday, September 01, 2009 4:29 PM
> To: arslist@ARSLIST.ORG
> Subject: [ARSLIST] Save button is hiding
> 
> Hello Listers,
> 
> I am facing a strange issue with one of the user.Whenever the user
> performs
> a search on a form,the Save button hides.This is happening only a
> particular
> machine.If I logs with that user account on another machine then the Save
> button appears correctly.
> 
> I have checked the workflow logs,user preference.But nothing seems to
> solve
> this strange issue.:confused:
> 
> Please help on this.
> 
> Regards,
> Sachin
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Save button is hiding

2009-08-31 Thread nsachin
Hello Listers,

I am facing a strange issue with one of the user.Whenever the user performs
a search on a form,the Save button hides.This is happening only a particular
machine.If I logs with that user account on another machine then the Save
button appears correctly.

I have checked the workflow logs,user preference.But nothing seems to solve
this strange issue.:confused:

Please help on this.

Regards,
Sachin
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SLA's firing at same time --Please Help

2009-08-13 Thread nsachin
Hi All,

I have configured two resolution SLA's for 75% and 100% milestones for a
support group.I have checked the  workflow of notification engine which
sends these notifications to Case Assignees/Assignee Groups.The workflow is
correct as the time difference between 75% milestones notifications and 100%
notifications to case assginees is showing the configured time in
NTE:Notifier Log form.

But,the problem is that email for these notfications for 75% and 100% are
sent at the same time to support person.

Please help on this.

Regards,
Sachin
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Product Catalog Console is not working( BMC Atrium Core-7.5)

2009-08-11 Thread nsachin
Hi All,

I have installed BMC Atrium Core 7.5 on following infra configurations:

AR server : 7.5.00 Patch 001
Database : Oracle 10g
Mid Tier : 7.5.00 Patch 001 

Also, the product catalog is installed on the server.But,the product
categorization data is not showing up in Product Catalog Console.I tried to
import the product catalog by using BMC Atrium Core Maintenance
tool.But,when i try to Run the ProductCatalogDataLoader.xml in the Run
Extension tab of maintenance tool,i am getting an error for invalid AR user
credentials.

But, the ar server user credentials are correct.

Please help on this.

Regards,
Sachin
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ITSM Version on AR server

2009-07-07 Thread nsachin
Hello All,

How to find the version of ITSM suite installed on AR server?

Regards
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Re: Czech character are not supported

2009-05-17 Thread nsachin
Hi,

Thanks for your reply.But,the pc which is running the admin tool is also
using same character set.Still,czech characters are not displayed correctly
in the text field in admin tool.

Also,the database and AR server are also configured to handle UTF-8
character set.Still,the problem persists.


Regards,
Sachin 

Nicky Madjarov wrote:
> 
> Ahoj,
> 
> Also, make sure that your pc where the admin tool runs uses the same char
> set.
> I only had success with ms sql implementations in czech (but that was very
> long time ago).
> 
> Regards,
> 
> Nicky Madjarov
> phone: 973-202-4278
> Find out how to bust your AR System performance @
> http://www.SpeedUpARS.com
>   - Original Message - 
>   From: Michiel Beijen 
>   Newsgroups: public.remedy.arsystem.general
>   To: arslist@ARSLIST.ORG 
>   Sent: Friday, May 15, 2009 8:23 AM
>   Subject: Re: Czech character are not supported
> 
> 
>   ** Please make sure both Remedy and your database are configured to
> handle the Czech character set or UTF8.
>   Refer to the Configuring guide for more details. 
> 
>   Kind regards,
>   --
>   Michiel Beijen
>   Software Consultant
>   +31 6 - 457 42 418
>   Bee Free IT + http://beefreeit.nl
> 
> 
> 
>   On Fri, May 15, 2009 at 12:46, nsachin 
> wrote:
> 
> Hello All,
> 
> I want to change the label of a text field in czech language
> characters.But,when i try to change the label then some of the
> characters
> are not displyed correctly in Admin Tool.
> 
> Please help me on this.
> 
> Regards,
> Sachin
> 
> 
> :rules:
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Czech character are not supported

2009-05-15 Thread nsachin
Hello All,

I want to change the label of a text field in czech language
characters.But,when i try to change the label then some of the characters
are not displyed correctly in Admin Tool.

Please help me on this.

Regards,
Sachin


:rules:
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Re: Number Validation

2009-04-27 Thread nsachin
Thanks Shafqat,

I had used $DIGIT$ patten in the temporary field.But the error message
contains the field id of this temporary field if this field doesn't contain
numbers.Instead,i want to give a customized message if the format of the
character field is not like 'APP1234' i.e alphates and then followed by
number.

Regards,



Hi
you could look at the keyword $DIGIT$. You can define this in the pattern
field on the Attributes tab of the field properties.
if you need further help drop me a line

shafqat



--- On Mon, 4/27/09, nsachin  wrote:

> From: nsachin 
> Subject: Number Validation
> To: arslist@ARSLIST.ORG
> Date: Monday, April 27, 2009, 5:22 AM
> Hello Listers,
> 
> I have one character field.This field should contain
> 'characters and then
> followed by numbers'.For example the field should
> contain the value of
> 'PRQ1234'.I am extracting the string after PRQ in a
> temporary field.So,the
> temporary field will have value if 1234 in this case.But,
> if this temporary
> field contains a value other than numbers,then the user
> should get a error
> message.
> 
> How should i check if this  temporary field contains only
> numbers after
> alphabets?
> 
> Please help me on this.
> 
> :confused:
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Number Validation

2009-04-26 Thread nsachin
Hello Listers,

I have one character field.This field should contain 'characters and then
followed by numbers'.For example the field should contain the value of
'PRQ1234'.I am extracting the string after PRQ in a temporary field.So,the
temporary field will have value if 1234 in this case.But, if this temporary
field contains a value other than numbers,then the user should get a error
message.

How should i check if this  temporary field contains only numbers after
alphabets?

Please help me on this.

:confused:
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ARERR[9295]

2009-03-26 Thread nsachin
Hi All,

Whenever I am trying to login in the login.jsp page,i am getting ARERR[9295] 
error for the first time.But,If i try second time with the same URL, then i am 
able to login without getting any errors.

Please help me in resolving the issue.

Regards,
Sach

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Remedy user tool is crashing

2009-02-23 Thread nsachin
Hi All,

I am running a OOTB report from my machine.The report is running fine
without causing any problems.But the same report is run by another user from
his machine.When that user runs this report, his Remedy user tool crashes.

What may the cause of this problem?

I am using BMC Remedy Version 6.3.

Regards,
Sachin
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archiving in different tablespace

2009-01-05 Thread nsachin
Hello All,

I am doing archiving of some of the forms.But the data is getting archieved
in SYSTEM tablespace rather than ARSYSTEM tablespace.As the number of
records in these tables get bigger every now and them,i m getting error that
SYSTEM tablespace is almost full.

How would i ensure that the data is archived in ARSYSTEM tablespace?


Regards,
Sachin

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Administrator tool is running slow

2009-01-01 Thread nsachin
Hello All,

Whenever I try to work on Administrator tool,it runs very slow.If I choose
view by form option, then it takes almost 10 minutes to show the forms.

Also, I am facing another problem with Administrator tool.The administrator
for prod server is running very slow on my machine.But When i use different
machine to access admin tool for the same server, then admin tool runs very
fast.

Please help on this.

Regards,
Sachin
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Remedy Administrator running slow

2008-11-30 Thread nsachin
Hi Listers,

I am having a strange problem while connecting to Remedy Administrator
tool.If I log on Remedy Administrator for one test server, then
Administrator tool runs normally at a normal speed.But If I log on Remedy
Administrator for a different test server, then the Remedy Administrator
tool runs very slow.This is happening on my machine only.

But If I log on a different machine, then the Administrator Tool on both the
server runs at same speed.

What might be the issue?

Regards,
Sachin
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Issue with Date/Time field

2008-11-28 Thread nsachin
Hi Listers,

I am pushing value of Date/Time field in an audit form.While doing these,my
workflow is pushing this value in CMDB also.The value of this Date/Time
field is getting correctly pushed in CMDB.But this date/time value is going
back by 30 mins while pushing in audit form.
For example, if the correct value is 1/1/2003 10:30:00 AM, then this value
is pushed as 1/1/2003 10:30:00 AM in CMDB which is correct.But this value is
pushed as 1/1/2003 10:00:00 AM in audit form.I have chekced the workflow.But
no workflow is decreasing the value of this Date/Time field by 30 mins.

Please help on this.

Regards,
Sachin
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Re: Values are not getting pushed in CMDB forms

2008-10-16 Thread nsachin
Thanks Roger for your reply.
But I have used CMDB console to create attributes.But These attributes are
not showing up in the CMDB forms.Is there any other process I need to
follow?

Please reply.

Regards,
Sachin



Roger Justice wrote:
> 
> Did you use the CMDB Console to create attributes, if not that is your
> problem.
> 
> 
> -Original Message-----
> From: nsachin <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 15 Oct 2008 4:18 am
> Subject: Values are not getting pushed in CMDB forms
> 
> 
> 
> Hi All,
> 
> I have created some customised fields on CMDB
> form(BMC.CORE:BMC_Database).I
> am pushing the values of some customised fields from a regular form to
> this
> CMDB form through a filter. When i take a work log, i can see the filter
> is
> pushing the value in CMDB form.But when i check the CMDB form,the values
> are
> not getting updated in CMDB for the corresponding CI.
> 
> Also when i check SQL log, i can see that these values are pushing as NULL
> in CMDB.
> 
> Do I need to map this customised fields on CMDB form?
> 
> Please help.
> 
> Regards,
> Sachin
> 
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Re: Values are not getting pushed in CMDB forms

2008-10-16 Thread nsachin
Thanks Roger for your reply.
But I have used CMDB console to create attributes.But These attributes are
not showing up in the CMDB forms.Is there any other process I need to
follow?

Please reply.

Regards,
Sachin



Roger Justice wrote:
> 
> Did you use the CMDB Console to create attributes, if not that is your
> problem.
> 
> 
> -Original Message-----
> From: nsachin <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 15 Oct 2008 4:18 am
> Subject: Values are not getting pushed in CMDB forms
> 
> 
> 
> Hi All,
> 
> I have created some customised fields on CMDB
> form(BMC.CORE:BMC_Database).I
> am pushing the values of some customised fields from a regular form to
> this
> CMDB form through a filter. When i take a work log, i can see the filter
> is
> pushing the value in CMDB form.But when i check the CMDB form,the values
> are
> not getting updated in CMDB for the corresponding CI.
> 
> Also when i check SQL log, i can see that these values are pushing as NULL
> in CMDB.
> 
> Do I need to map this customised fields on CMDB form?
> 
> Please help.
> 
> Regards,
> Sachin
> 
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Values are not getting pushed in CMDB forms

2008-10-15 Thread nsachin
Hi All,

I have created some customised fields on CMDB form(BMC.CORE:BMC_Database).I
am pushing the values of some customised fields from a regular form to this
CMDB form through a filter. When i take a work log, i can see the filter is
pushing the value in CMDB form.But when i check the CMDB form,the values are
not getting updated in CMDB for the corresponding CI.

Also when i check SQL log, i can see that these values are pushing as NULL
in CMDB.

Do I need to map this customised fields on CMDB form?

Please help.

Regards,
Sachin

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Diary Field Validation

2008-09-22 Thread nsachin
Hello,

Whenever a diary field is updated, the user name and timestamp gets updated
in the Diary field.I don't want these to happen.

Please help on this.

Regards,
Sachin
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Re: Error on particular CTI

2007-07-13 Thread nsachin
i think nobody is able to solve my problem.

Regards,
Sachin Namjoshi





nsachin wrote:
> 
> Hi all Listers, 
> 
> I am getting a strange error on saving a request on CHG:Change form. After
> selecting a particular summary only ( as per predefined CTI) and filling
> all the required fields, I get this error as per attachment on Save
> button.
> 
> After checking the log, I have found that this error is occurring after 
> push field action.
> 
> The save button works fine on other CTI’s of Summary field. It doesn’t
> give this SQL error after selecting other CTI’s.
> 
> Can you please help me on this?
> 
>  http://www.nabble.com/file/p11575655/SQLerror1.bmp SQLerror1.bmp 
> 
:-D
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Error on particular CTI

2007-07-13 Thread nsachin
Hi all Listers, 

I am getting a strange error on saving a request on CHG:Change form. After
selecting a particular summary only ( as per predefined CTI) and filling all
the required fields, I get this error as per attachment on Save button.

After checking the log, I have found that this error is occurring after 
push field action.

The save button works fine on other CTI’s of Summary field. It doesn’t give
this SQL error after selecting other CTI’s.

Can you please help me on this?

http://www.nabble.com/file/p11575655/SQLerror1.bmp SQLerror1.bmp 
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View Form

2007-07-05 Thread nsachin
Hi Listers,

While creating a view form,whenever i type Database table name and click on
Load button,then 
i get following error:

1) Requested Database table is not found,check for spelling mistakes.

What might be the problem?

Regards,
Sachin 
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Re: Table field

2007-07-05 Thread nsachin
hi Mike,

While creating/modifying table field,disable the Table Drill Down check box
in the Table Property.This will solve your problem

Regards,
Sachin 


Gere wrote:
> 
> Hi all 
> 
> I have a table field and when a user double clicks on the record in the
> table field, it opens the source form. Is there any way to avoid this.
> 
> Apreciate your time and help.
> 
> Thanks
> Mike
> 

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