Re: Upgrade suggestion

[Ankita Pankaj]

Thanks for replies, I got it what I was looking for :)



On Fri, Jun 13, 2014 at 8:47 PM, Gadgil, Abhijeet 
wrote:

> **
>
>
>
> 1.   If the purpose of the field is simply to be used as a buffer and
> store temporary values, we should add/reuse a display only field.
>
> In such cases, reuse is a better option, provided the field is not used
> for any other operation in the same transaction. In case if there is no
> free field, you can add a new one , since it adds no extra column to the
> database. But just make sure you create those fields in custom mode, so
> that there is no impact during upgrade.
>
>
>
> 2.   If the field need to contain a record, then we should always
> create a new ‘custom’ field rather than using an old one. BMC can any time
> remove that field from the forms or change its value.
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Ars Lister
> *Sent:* 13 June 2014 21:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Upgrade suggestion
>
>
>
> **
>
> Hi Ankita,
>
>
>
> If you can avoid using an OOTB field, that is best practice.  Sometimes it
> doesn't make sense to build a new field when an OOTB field can handle the
> job.  The biggest thing is to not modify existing workflow if you are in a
> pre-7.6.04 environment.  If new workflow will conflict or is just a tweak
> to the qualifications, make a copy of it with some letters in the front
> indicating ownership and/or customization (eg. BMS- object> for Bristol Meyers Squibb if you worked there) and then disable the
> original workflow object (active link, filter, escalation, etc.).  This
> way, any upgrades will pick up the original disabled object and if it needs
> to modify it, it will.  You should always do a snapshot of your DB and a
> separate def of all non-OOTB forms, modified OOTB forms that have new
> fields or fields that have changed parameters (which I do not suggest as
> they may affect workflow to another form you are not aware of that carries
> the field or a join form you are not aware of), and of all non-OOTB
> workflow so you can import it into the new system post-upgrade.
>
>
>
> If you are working with a 7.6.04 version or later, then modify the object
> in the Best Practice view as an overlay and you will be fine with an
> upgrade.  Upgrades won't mess with overlays.
>
>
>
> Hope that helps and good luck!
>
>
>
>
>
>
>
> On Friday, June 13, 2014 3:53 AM, Ankita Pankaj 
> wrote:
>
>
>
> **
>
> Hi All,
>
> What is the best practice while doing development adding new fields in the
> form or analyze existing fields to utilize.
>
> Reason for asking this question: I am little confuse if I have utilized
> existing fields for my use and as the creator of the field is BMC, they can
> utilize it in future release.
> In further releases, If BMC has added new workflows around that field and
> I have also written some workflows , so during upgrade how it will impact
> my functionality around that field?
>
> Thanks in advance
>
> -Ankita
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Upgrade suggestion

[Ankita Pankaj]

Hi All,

What is the best practice while doing development adding new fields in the
form or analyze existing fields to utilize.
Reason for asking this question: I am little confuse if I have utilized
existing fields for my use and as the creator of the field is BMC, they can
utilize it in future release.
In further releases, If BMC has added new workflows around that field and I
have also written some workflows , so during upgrade how it will impact my
functionality around that field?

Thanks in advance
-Ankita

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Stop Clock on Incident

[pankaj]

Hello Neha,

Is this related with SLA then Terja is correct. 

To achieve this I believe you have to do the customization and capture the 
status reason changes along with time in some custom form and the difference 
between those times you consider as "Stop clock".

Warm Regards,
Pankaj Salpekar
Sr. Software Engineer, Vyom Labs Pvt. Ltd.

===Disclaimer===
This e-mail message and attachment(s) may contain confidential information 
intended only for named recipient(s). If you are not the intended recipient, 
you should not review, disseminate, distribute or copy this e-mail. You may 
please notify the sender immediately and delete this e-mail. Any commitment of 
whatsoever nature given by the sender of this e-mail would be binding between 
Vyom Labs Pvt. Ltd. and the intended recipient only if the same is reproduced 
in writing and signed by Vyom Labs authorized signatory. This e-mail message 
including attachment/(s), if any, is believed to be free of any virus. However, 
it is the responsibility of the recipient to ensure that it is virus free and 
Vyom Labs Pvt. Ltd. is not responsible for any loss or damage arising in any 
way from its use.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue
Sent: Tuesday, December 10, 2013 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stop Clock on Incident

Neha,

"Stop the clock" term used when you defined your SLA's and OLA's. Within the 
'Measurement Criteria' for the SLA you can define when the clock should stop 
'Stop When' and within the 'Exclude' field you can define what you want to be 
excluded. Some people call this "Stop the Clock". For example you can set 
'Excluded' to 'Status'= "Pending". This means the SLA Clock has stopped when 
the ticket is in status Pending. You can make it more complex and include the 
status reason within your statement.

>From the Incident itself there are no button or function to stop "Stop the 
>clock". It is defined by the SLA that will attached the ticket.

~
Terje 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Tuesday, December 10, 2013 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Stop Clock on Incident

Hi List,

Can you please assist me again on below issue?

Is there any process or mechanism on Incident, to stop the clock and reactivate 
it again?
My purpose is to move the Incident into special Status Reason value. Till the 
time Incident is in that Status Reason, clock should be stopped for Incident, 
means this particular time should not get calculated in Incident open or 
working time?

Has anyone worked on this secanrio, then can please assist me?

Regards
Neha Khandelwal

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Update Demo user password: Arcache utility

[pankaj]

Hello,

 

Need to update the Demo user password using arcache utility.

 

Can you please let me know the command.

 

 

Regards,

Pankaj.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Decision Tree not working

[Ankita Pankaj]

Hi Mark,

Tauf is right about "RKM has a decision tree which you created, there is
still the Incident Management decision tree" .Though the name of
functionality is same but they serves total different functions.

Also if you want to see your knowledge decision tree from Incident go to
Funtions-> Search Knowledge Base, enter Article ID or any search criteria
used in your Knowledge decision tree or you can directly use global search.

Let me know if you have any queries on Knowledge Management.

Thanks
Ankita


On Fri, Oct 11, 2013 at 2:14 AM, Tauf Chowdhury  wrote:

> **
> Mark,
> Do your folks have company restrictions in their People record or
> Unrestricted Access? If you have restrictions, go to the Knowledge Record
> (in this case, a decision tree) and click Visibility Groups (on the left I
> think). See if you can create a visibility group for -Global- or a specific
> company for your test case.
> So after I typed all this, I realized that while good info, you may be
> looking at the wrong decision tree! Even though RKM has a decision tree
> which you created, there is still the Incident Management decision tree. I
> think you are going to the IM decision tree. That needs to be configured in
> its own area.
> Let me know if this helps.
>
> Sent from my iPhone
>
> On Oct 10, 2013, at 4:13 PM, "Brittain, Mark" 
> wrote:
>
> **
>  Hi All,
>
> Venturing into Knowlege Management, after reading the User and Admin
> guides, I created and publisked a decision tree. If I use the the global
> search on the overview console I can locate and use the tree. If I go to an
> Incident > Advanced Functions > Decision Tree. I get the following error
>
>  Unable to find a Decision Tree for this customer. The Decision Tree
> Window will now close. (ARNOTE 45124). The customer in the tree is the same
> as in the Incident. I have also tried setting the tree to -Global- and get
> the same result. What am I missing?
>
> ARS 7.6.04 SP3
> ITSM 7.6.04 SP3
>
> Thanks
> Mark
>
>
> --
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Difference between Necessity of Incident ID, Instance ID when I have Request ID

[pankaj]

Hi,

Incident id gets generated when you save the incident. We are storing the
other information of incident in multiple forms (i.e. tables) to maintain
the relationship with incident we need unique value and this is resolve by
using Instance ID field as it is unique.

___
Thanks & Regards,
Pankaj Salpekar.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of sanjay
Sent: Thursday, May 16, 2013 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Difference between Necessity of Incident ID, Instance ID when I
have Request ID

Hello Lister's,

I have a basic question may be you guys might find this is quite silly. But
still I have a curiosity to to know form your guys. 

In BMC Remedy Incident Management we have HPD:Help Desk form to create new
ticket which contains request ID, Incident ID and Instance ID.

My question is, when we have Request ID which is unique and can be
manipulative to become incident ID . Then what is the use of Incident ID and
Instance Id. Why do I need to have Incident ID and Instance ID when I have
Request Id in a form which is unique ?  

And thanks in advance for all your suggestion and valuable post.

Cheers

Regards,
Sanjay



--
View this message in context:
http://ars-action-request-system.1093659.n2.nabble.com/Difference-between-Ne
cessity-of-Incident-ID-Instance-ID-when-I-have-Request-ID-tp7588872.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Values in the Column didn't appear

[Ankita Pankaj]

Hi  Heba Hashem,

Are you sure that you are looking at the same record in table as in
backhand form ?
for instance include some unique ID field(Request ID) in table as column &
then compare your table data with form data.


On Wed, Apr 10, 2013 at 2:38 PM, Hullule, Kiran wrote:

> **
>
> Your question is not clear, would you please explain little further.
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Heba Hashem, Vodafone Egypt
> *Sent:* Wednesday, April 10, 2013 2:10 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Values in the Column didn't appear
>
> ** **
>
> ** 
>
> Dears,
>
> ** **
>
> Please I need support as there is tables in customized form view another
> form. In specific column its vales didn’t appear although there is a value
> in this field in the form.
>
> BMC Remedy 7.6.04
>
> ** **
>
> ** **
>
> *Heba Hashem *
> SYSTEM ANALYST
> Customer Management
> Vodafone Egypt Telec. SA
> Mobile: +20 (10) 07033053
> Email: heba.has...@vodafone.com
>   
>
> [image: Vodafone] 
>
> *vodafone.com.eg * 
>
>
> This message and any files or documents attached are confidential and may
> also be legally privileged, protected from disclosure and/or protected by
> other legal rules. It is intended only for the individual or entity named.
> If you are not the named addressee or you have received this email in
> error, please inform the sender immediately, delete it from your system and
> do not copy or disclose it or its contents or use it for any purpose. Thank
> you. Please also note that transmission cannot be guaranteed to be secure
> or error-free. 
>
> ** **
>
>
> *
> 
>
> The content of this document is classified as Vodafone Egypt S.A.E.
> Confidential and Proprietary Information.
>
> The recipient hereby is committed to hold in strict confidence the
> contents of this (e-mail, document, information) and not to disclose to any
> third party without the prior written consent of Vodafone Egypt S.A.E.
> Recipient will be held liable for any unauthorized disclosure.
>
> If you have received this message in error, please notify the sender by
> return e-mail and delete the message in its entirety, including any
> attachments.
>
> http://www.vodafone.com.eg
>
>
> *
> 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Packing Lists

[pankaj]

If you modify the object then you don't have to add it again. As packing
list is only the collection of object i.e. it is just the reference of
objects. At the time of export it will export the updated object.

 

If you change the name of the workflow or add/update the action then it will
update in the packing list.

 

 

 

___

Thanks & Regards,

Pankaj Salpekar.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, April 04, 2013 8:35 PM
To: arslist@ARSLIST.ORG
Subject: Packing Lists

 

** 

If I modify an object that already is part of a packing list, do I have to
drop and re-add it to the list, or is the current definition of each object
in the list grabbed when the list is exported to a def file? 

Rick

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: blinking table rows in the web on version 7.5.3 patch 8 on IE

[Ankita Pankaj]

Hi Rezaul,

I am not sure about blinking but we do have something which can change the
color for row/column.

How it works:

There is one display property called "colors->Result colors" in table which
works only on selection field(take this selection field in your table as a
column ) .In this property you can define color for every value of
selection field.

But you need to write a change action for refreshing the table(in Active
link ) in order to change the color for the row or column.

- Thanks
Ankita Pankaj.

On Mon, Feb 25, 2013 at 6:19 AM, Haque, Rezaul R <
rezaul.ha...@chartercom.com> wrote:mn

> **
>
> Anyone knows how can I make table row blink or font size bigger ( on the
> web)?
>
> ** **
>
> Thanks
>
> Rezaul
>
> ** **
>
>
> E-MAIL CONFIDENTIALITY NOTICE:
> The contents of this e-mail message and any attachments are intended
> solely for the addressee(s) and may contain confidential and/or legally
> privileged information. If you are not the intended recipient of this
> message or if this message has been addressed to you in error, please
> immediately alert the sender by reply e-mail and then delete this message
> and any attachments. If you are not the intended recipient, you are
> notified that any use, dissemination, distribution, copying, or storage of
> this message or any attachment is strictly prohibited.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Help with Support Company Access Configuration

[Ankita Pankaj]

Hi Keith,

I am not sure if i got your problem correctly .
But have you given access(in restriction access table in people form) to
your user of support company for the Customer company.

Thanks,
Ankita



On Thu, Jan 31, 2013 at 9:47 PM, Keith fawcett wrote:

> Has anyone setup Support Company Access Configuration? I'm trying to set
> it up and it's not working.
>
> I have added a support company to a "customer" company and then I've
> selected the "Customer" Company in the Drop-down and pressed Update.
> I then log in with the Support Company and try to create an incident
> ticket for the Customer Company, but I am not able to select the Customer
> Company or Person.
>
> Is there a defect around this or any know issues? Not sure if it matters,
> but I'm trying this on 8.0
>
> Thanks,
> Keith
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Challenges faced by Remedy Administrator during IT audits

[Pankaj Malik]

Hello All,

I am writing a whitepaper on BMC Dashboard and Analytics.

Kindly, help by sharing what challenges, normally, are faced by a remedy 
administrator during IT audits or reviews.


Look forward your feedback.

Thanks in advance.
--
Warm Regards,

Pankaj Malik
Executive, Marketing
Vyom Labs Pvt. Ltd.
*BSM Solutions & Services || ITIL Consulting & Training
Aditi Samruddhi, Baner, Pune-411045, India.*

*Telephone:* +91-20-6632-1087 || *Board Line:* +91-20-6632-1000
*Email:* pankaj.ma...@vyomlabs.com <mailto:%20pankaj.ma...@vyomlabs.com> 
|| *Web Site:* www.vyomlabs.com <http://www.vishvavidya.ac.in/>


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Job: Senior Remedy Consultant/Developer (NY/NJ Metro Area)

[Pankaj Warade]

Dear List,
Title – Senior Remedy Consultant/Developer
Location – NY/NJ Metro area

Responsibilities include but not limited to:
• Configuration and integration with Remedy Atrium CMDB
• Architect custom or product-based solutions for BMC Remedy applications,
including:
o Conducting requirements gathering sessions
o Preparation and delivery of design specifications
o Estimate effort levels to design or deploy product or solutions
o Prepare usage and build documentation for Remedy applications and
customizations
• Communicate best practices for product implementation to customers and
internal resources
• Define and implement ITIL based policies, processes and procedures in
Remedy
• Respond to customer requests for product or solution information
• Train users/administrators on BMC Remedy applications
• Troubleshoot and support BMC Remedy based applications and systems
• Provide project leadership and project management
• Mentor Junior Consultants

Requirements:
• 5+ years experience developing Remedy applications
• 2+ years experience implementing, configuring, customizing Atrium CMDB
• 2+ years experience implementing, configuring, customizing ITSM 6 or 7.x
and CMDB 2.x
• 2+ years of ITIL based process consulting (Foundation Certificate
preferred)
• Experience must include designing, developing and testing customizations
to CMDB 2.x and one or more of Incident, Change, or Problem Management for
Remedy ITSM 6 or 7.x
• Experience loading asset and configuration data into CMDB 2.x
• Experience in business process and/or technical consulting
• Experience defining and leading IT improvement projects
• Experience Developing and Performing Training
• Self starter with strong analytical and troubleshooting skills
• Good written and oral communication skills.
• Advanced skills using Microsoft Office applications including Word, Excel,
and Access
• Be available for weekend and/or late night work as needed
• Flexible and team player
• Occasional travel outside of the NY/NJ area

For all Job inquiries please reply to jobs.rem...@softential.com

Thanks & Regards,

Pankaj Warade
Softential Inc
jobs.rem...@softential.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"