Creating ticket from IncidentInterfaceCreate

[Remedy Test]

Hello all,

7.6.02 SP2

I’ve created a form with an AL that pushes fields to Incident Interface_Create 
on After Submit and a Button Field.  It’s not working.  I’ve looked through 
List postings and see where lots of you do this with a Filter on Merge.  
Problem with that is you can’t save with a button when using a Filter.  

We created a form a couple of years back (on 7.5) using an AL with the same 
Execution Options as the AL which I’m having a difficult time with.  Logging 
shows Passed Qualification for the AL but doesn’t create a ticket.  Even if I 
enter those same fields directly in Incident Interface Create it shows me Sumit 
Successful: ID 206, but still doesn’t create a ticket.  Any ideas 
would be greatly appreciated or lead me to documentation on this. I’ve searched 
but there doesn’t seem to be any.

Thanks,
Ricki Haines
Liberty Medical

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Re: Creating ticket from IncidentInterfaceCreate

[Remedy Test]

Thanks, I forgot that part.  Unfortunately it's still not creating a ticket.  
Unless someone else has any ideas, I'll just keep working on it.

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Re: Creating ticket from IncidentInterfaceCreate

[Remedy Test]

Thanks, Rick.  I'll research this one.

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Re: Creating ticket from IncidentInterfaceCreate

[Remedy Test]

Thank you so much - I'm now able to create a new ticket from Incident 
Interface_Create.  One of the missing pieces was z1D_Action = CREATE.  Now 
all I have to do is correct the AL.  You guys are AWESOME !!

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Re: Email Engine Issues Version 6.3

[remedy Test]

Hi List,

My environment is ARS 6.3 Patch 23, OS Solaris version 9/Oracle DB 9. We are 
using Java JDK 1.42_13 for the email engine.

The inbound email configuration record is using IMAP4/SSL.  Our system receives 
inbound email messages which generate tickets.  We are getting error messages 
when emails are sent in with attachments that are of type .xls, .pdf, .doc, 
.jpg, .bmp, etc..

We are currently getting the following error messages when sending certain 
attachments into the system:

java.io.IOException: Error in encoded stream, got 1
at 
com.sun.mail.util.BASE64DecoderStream.decode(BASE64DecoderStream.java:148)
at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:53)
at com.sun.mail.util.BASE64DecoderStream.read(BASE64DecoderStream.java:78)
at java.io.FilterInputStream.read(FilterInputStream.java:90)
at 
com.remedy.arsys.emaildaemon.ReceiverModule.writeToTempFile(ReceiverModule.java:1236)
at 
com.remedy.arsys.emaildaemon.ReceiverModule.createAttachmentEntry(ReceiverModule.java:1293)
at 
com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule.java:732)
at 
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:262)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:534)

**

I have turned off all spam filtering and am still having this issue.  Can 
anyone provide any information on this error or is this a known issue?

Thanks,
Brent




  

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