'The End' of support for Remedy 6.3.
Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 'The End' of support for Remedy 6.3.
Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: 08 March 2011 11:33 To: arslist@ARSLIST.ORG Subject: 'The End' of support for Remedy 6.3. Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
'The End' of support for Remedy 6.3.
It's a shame as it was a good solid release. Good news, we still support SSO Plugin for AR System 6.3 and I believe others have had success connecting Midtier 7.0 (for better performance) to AR System 6.3, so there's still life in the system yet. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 'The End' of support for Remedy 6.3.
I agree John... I have been around since version 2.0 and I would have to say 6.3 was a good one. On Mar 8, 8:07 am, John Baker jba...@javasystemsolutions.com wrote: It's a shame as it was a good solid release. Good news, we still support SSO Plugin for AR System 6.3 and I believe others have had success connecting Midtier 7.0 (for better performance) to AR System 6.3, so there's still life in the system yet. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: 'The End' of support for Remedy 6.3.
Thank you very much. Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 08 March 2011 11:33 To: arslist@ARSLIST.ORG Subject: 'The End' of support for Remedy 6.3. Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www. wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: 'The End' of support for Remedy 6.3.
Hi Mark, do you know when version 7.1 support expire? thanks in advance Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 08 March 2011 11:33 To: arslist@ARSLIST.ORG Subject: 'The End' of support for Remedy 6.3. Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www. wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 'The End' of support for Remedy 6.3.
The BMC Product Support Policy can be found here: http://www.bmc.com/support/product-support-policy.html Because the BMC support policy is version based and not time based, there is no specific end-of-support date currently for 7.1.00. However, do keep in mind that 7.1.00 was released 31-Aug-2007. If you take a look at the support lifecycle of AR System historically, you'll find that AR System releases are typically supported for 36-54 months, with an average of about 4 years. Thus, were I to provide guidance, I would not expect AR System 7.1.00 to be supported much past mid-CY 2011 since that would be the 4 year mark. I would recommend that any customer who is still on AR System 7.1.00 start planning in the next 6-9 months to upgrade to a later version. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 08, 2011 07:10 AM To: arslist@ARSLIST.ORG Subject: R: Re: 'The End' of support for Remedy 6.3. Hi Mark, do you know when version 7.1 support expire? thanks in advance Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 08 March 2011 11:33 To: arslist@ARSLIST.ORG Subject: 'The End' of support for Remedy 6.3. Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www. wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: 'The End' of support for Remedy 6.3.
Thank you very much. VERY INTERESTING! Peter Messaggio originale Da: david_eas...@bmc.com Data: 8-mar-2011 16.43 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. The BMC Product Support Policy can be found here: http://www.bmc.com/support/product-support-policy.html Because the BMC support policy is version based and not time based, there is no specific end-of-support date currently for 7.1.00. However, do keep in mind that 7.1.00 was released 31-Aug-2007. If you take a look at the support lifecycle of AR System historically, you'll find that AR System releases are typically supported for 36-54 months, with an average of about 4 years. Thus, were I to provide guidance, I would not expect AR System 7.1.00 to be supported much past mid-CY 2011 since that would be the 4 year mark. I would recommend that any customer who is still on AR System 7.1.00 start planning in the next 6- 9 months to upgrade to a later version. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Tuesday, March 08, 2011 07:10 AM To: arslist@ARSLIST.ORG Subject: R: Re: 'The End' of support for Remedy 6.3. Hi Mark, do you know when version 7.1 support expire? thanks in advance Peter Messaggio originale Da: mark_walt...@bmc.com Data: 8-mar-2011 12.46 A: arslist@ARSLIST.ORG Ogg: Re: #39;The End#39; of support for Remedy 6.3. Correct - as stated in the message from David Easter yesterday, support ended for 6.3 when 7.5 was released. - Jan 16th, 2009. Mark I work for BMC, I do not speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: 08 March 2011 11:33 To: arslist@ARSLIST.ORG Subject: 'The End' of support for Remedy 6.3. Hello everyone, it is true that the version 6.3 of the Remedy is no supported by BMC? could you tell me if this is true since (approximately)? Thank you very much. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www. wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
