Simon: The only suggestion I'd have is to try resetting the access restriction for the user in your TEST environment, i.e. remove it, save the People record, then re-add it and resave the People record.
I can't tell you the number of flaky little access-type problems I've solved doing that little dance with permissions and anything else that gives or removes access. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Tuesday, January 21, 2014 4:31 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Development Question Seemed to have stumped myself.... In a multi tenated solution i've created a new panel on the HPD:Help Desk form, added a panel holder and additional panels within that. The new panel is only visible to members of one company. The People records have the Company listed in the Access Restictions box of there people record. To establish the permissions for this tab, I mapped a role to a group and through DEV studio set permissions for the Panel so that role/group only have access. In our DEV environment where i developed this, it works like a dream, if you have the company listed in your people record under access restrictions no problem you can view the tab and you can log and search for tickets for that company. If you don't you can't see the tab/panel and you can't log tickets for that company. When i've moved this through into our Test environment, users with the correct access restrictions can create and search tickets for this company but can't view the new tab/panel. As the administrator i can. Permissions of the form are identical. Can't fathom out if i've missed something out, done something in DEV that i've forgotten to move through.... any ideas? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
