You are not the only person that is disappointed in the change of
direction. BMC has reassured on the BMC Communities, even after the
Innovation Suite split, that they are committed to continuing to move AR
System forward as a (development) platform. Hopefully they have some big
surprises for us because I am not seeing it. Much of the last few years has
been "use Smart IT if you want modern interface" and "we are not going to
implement Dev Studio enhancements because that is not where our focus is"
(some of that may have been inferred based on actions, lack of action and
tone of interactions with customers). Maybe somebody that is going to T3
will report back some wonderful news?
Jason
On Thu, Oct 5, 2017 at 6:51 PM, Fawver, Dustin <faw...@mail.etsu.edu> wrote:
> **
>
> Ok. So no “mobile-friendly” version of ARS then? I was so looking
> forward to converting my forms to where they were actually usable on phones
> and tablets.
>
>
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] <http://www.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 05, 2017 7:46 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training
>
>
>
> **
>
> A note on version 9.5... I don't have insider info or anything but I
> doubt we will ever see 9.5 (unless that number gets reused). 9.5 was going
> to be AR System with Innovation Suite. After the 9.5 beta a year ago it was
> decided that Innovation Suite would be its own product and not available to
> run on a "traditional" Remedy system.
>
>
>
> Jason
>
>
>
> On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin <faw...@mail.etsu.edu>
> wrote:
>
> **
>
> Rick,
>
>
>
> Can you elaborate a little bit on the “system data” bit regarding the
> CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed
> to come with CMDB. I’m not quite sure what I’m going to be able to do with
> it.
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] <http://www.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Thursday, October 05, 2017 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: CMDB/Asset Management Training
>
>
>
> **
>
> Having worked with the CMDB for some years, I can tell you that the
> biggest obstacles to a successful rollout are having access to system data
> and the quality of that data. That's where 80% of the work will be.
>
> Rick Cook
>
>
>
> On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com> wrote:
>
> **
>
> I think there are two things to look at here. There is the the tool and
> how to use it, but using an AM system is such an uphill battle if you don't
> have process and dedicated staff to make AM work. If your organization
> doesn't have solid AM practices/policy/procedures, that is probably the
> best place to focus before training on the tool
>
>
>
> I have seen a number of places that seem to think a AM/CMDB system brings
> some kind of magic that alleviates all the hard work. I have seen these
> places fail time and time again.
>
>
>
> Jason
>
>
>
> On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com>
> wrote:
>
> **
>
> Hello All,
>
>
>
> I'm working at a company that is looking to build out and enhance our
> Asset Management and CMDB utilization, potentially adding discovery later.
>
>
>
> They are setting aside a training budget and want to train our in house
> staff properly.
>
>
>
> What would you all recommend as the best training courses that include
> real world application, certifications, etc. that would effectively use
> those dollars most effectively?
>
>
>
> Thanks,
>
>
>
> Levi
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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