Andrey,
We are in a load balanced environment and a form change was only picked up by
two of my three servers.
So here we needed to run a arsignal -r servername, so the server could cache
the form change.
Hope this helps,
Howard
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, December 09, 2013 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] [EXTERNAL] Re: Strange behavior of the forms
**
Andrey:
Do you normally have your users clear their local browser caches after you’ve
flushed the mid-tier cache? Ideally, to get all of your users in sync with the
server, you’d want to have all of them clear their browser caches after you
flush the mid-tier cache (though getting them to do as you’ve asked is another
problem altogether!) We have 7.6.04, and we find we get the best results when
both caches get cleared.
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh
Sent: Monday, December 09, 2013 5:37 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Strange behavior of the forms
**
We have 2 application servers and 2 web servers, all of them work with the same
database. I want to show you 2 examples of this error/behavior. The same user
opens the same incident, but on the different web servers:
1. https://dl.dropboxusercontent.com/u/6766330/Case1.png
2. https://dl.dropboxusercontent.com/u/6766330/Case2.png
Понедельник, 9 декабря 2013, 6:12 -06:00 от Brian Goralczyk
bgoralczyk.w...@gmail.commailto:bgoralczyk.w...@gmail.com:
**
If I am understanding what you are talking about, you might be seeing different
views of the same form. That would be the most logical in my mind.
HTH,
Brian Goralczyk
On Mon, Dec 9, 2013 at 5:53 AM, Terje Moglestue
te...@mogle.comsentmsg?mailto=mailto%3ate...@mogle.com wrote:
**
Andrey,
I have done plenty of work within 7.6.04. With control fields you mean hidden
fields on forms related to ITSM? I have never seen what you describe. The first
thing that come to my mind is with larger developer teams could some of the
other developers have moved a field or two?
~
Terje
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGsentmsg?mailto=mailto%3aarsl...@arslist.org] On
Behalf Of Andrey Blednykh
Sent: Monday, December 09, 2013 10:13 AM
To: arslist@ARSLIST.ORGsentmsg?mailto=mailto%3aarsl...@arslist.org
Subject: Strange behavior of the forms
**
Hi, everyone,
We have a problem when we work with ITSM (ARSystem 7.6.04). From time to time
some of controls move from one place to another on the form. which reason
could be of this behavior? When we try to flush cache and it helps to solve
problem for one group of movements but it causes another...
Thanks in advance,
Andrey.
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