Re: [EXTERNAL] Re: Work info in task
I have a look at the preferences if any and also try to find out if this a similar case on any other computers as well. In case if i find something new will let u all know about it Thanks Regards On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Rajesh: ** ** No, you do not need to change your client version right now. ** ** I’m having a little trouble understanding your English, but I will try to explain better. ** ** Can you have your consultant log in via the 7.5 client on a different computer and try viewing the task? When you log in on your computer and it works for you, that is one test and it is a good one to start with. However, that cannot tell us if the problem is with your consultant’s computer. So if you have the consultant log in via the 7.5 client on a different computer, we can see if the problem happens ONLY on their computer. ** ** You can also try deleting your consultant’s Preference file like David suggested. ** ** Thanks, ** ** *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Thursday, November 01, 2012 12:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: Work info in task ** ** ** We use client version7.5 But changing the version of the client cannot be a solution? I doudt the workflow written on the work info for task. It does not returns on double click as it does for other module. We have to select one by one and say view.for me it work as gems but for not consultant they are able to view only the first entry On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the client. I believe that is what they were referring to. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, November 01, 2012 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task There is a 7.6.04 user tool Thick client. We are currently using it Thank you, Pascale Sterrett nkst...@sandia.gov Sent by: arslist@ARSLIST.ORG 11/01/2012 11:21 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: [EXTERNAL] Re: Work info in task ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote: Hello listers _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend
Re: [EXTERNAL] Re: Work info in task
Hi, have on couple of machines and even tried by deleting the exsisting preference but issue remains the same On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Rajesh: No, you do not need to change your client version right now. I’m having a little trouble understanding your English, but I will try to explain better. Can you have your consultant log in via the 7.5 client on a different computer and try viewing the task? When you log in on your computer and it works for you, that is one test and it is a good one to start with. However, that cannot tell us if the problem is with your consultant’s computer. So if you have the consultant log in via the 7.5 client on a different computer, we can see if the problem happens ONLY on their computer. You can also try deleting your consultant’s Preference file like David suggested. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task ** We use client version7.5 But changing the version of the client cannot be a solution? I doudt the workflow written on the work info for task. It does not returns on double click as it does for other module. We have to select one by one and say view.for me it work as gems but for not consultant they are able to view only the first entry On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the client. I believe that is what they were referring to. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, November 01, 2012 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task There is a 7.6.04 user tool Thick client. We are currently using it Thank you, Pascale Sterrett nkst...@sandia.gov Sent by: arslist@ARSLIST.ORG 11/01/2012 11:21 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: [EXTERNAL] Re: Work info in task ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote: Hello listers _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error
Re: [EXTERNAL] Re: Work info in task
Hello Listers, this issue has been fixed. This turned out to be an permisison issue. user was opening the task via problem investigation form, and it used to open in read only mode. Gave the user with Problem Manager permission instead of problem user which was earlier assinged and he was able to click on work info On Fri, Nov 2, 2012 at 11:46 AM, Rajesh Nair rajesh.nair@gmail.com wrote: I have a look at the preferences if any and also try to find out if this a similar case on any other computers as well. In case if i find something new will let u all know about it Thanks Regards On Nov 2, 2012 12:36 AM, Stroud, Natalie K nkst...@sandia.gov wrote: ** Rajesh: No, you do not need to change your client version right now. I’m having a little trouble understanding your English, but I will try to explain better. Can you have your consultant log in via the 7.5 client on a different computer and try viewing the task? When you log in on your computer and it works for you, that is one test and it is a good one to start with. However, that cannot tell us if the problem is with your consultant’s computer. So if you have the consultant log in via the 7.5 client on a different computer, we can see if the problem happens ONLY on their computer. You can also try deleting your consultant’s Preference file like David suggested. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task ** We use client version7.5 But changing the version of the client cannot be a solution? I doudt the workflow written on the work info for task. It does not returns on double click as it does for other module. We have to select one by one and say view.for me it work as gems but for not consultant they are able to view only the first entry On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the client. I believe that is what they were referring to. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, November 01, 2012 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task There is a 7.6.04 user tool Thick client. We are currently using it Thank you, Pascale Sterrett nkst...@sandia.gov Sent by: arslist@ARSLIST.ORG 11/01/2012 11:21 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: [EXTERNAL] Re: Work info in task ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work
Re: [EXTERNAL] Re: Work info in task
I'm not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I've seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don't have the problem there, you can try clearing the User Tool's cache on the affected machine. Where you go to look for the User Tool's cache depends on what operating system your computer has and what version of the User Tool you're running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: Hello listers _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Work info in task
There is a 7.6.04 user tool Thick client. We are currently using it Thank you, Pascale Sterrett nkst...@sandia.gov Sent by: arslist@ARSLIST.ORG 11/01/2012 11:21 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: [EXTERNAL] Re: Work info in task ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote: Hello listers _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Work info in task
Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the client. I believe that is what they were referring to. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, November 01, 2012 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task There is a 7.6.04 user tool Thick client. We are currently using it Thank you, Pascale Sterrett nkst...@sandia.gov Sent by: arslist@ARSLIST.ORG 11/01/2012 11:21 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: [EXTERNAL] Re: Work info in task ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote: Hello listers _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Work info in task
Thanks for the input natalie I have scenario on user as well as mine machine as where he login doea not work but mine does. Note this is not happening for nor only one user but its been report by few when woek on tasks On Nov 1, 2012 11:51 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. ** ** And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. ** ** Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. ** ** Good luck! ** ** *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Thursday, November 01, 2012 11:57 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Re: Work info in task ** ** ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:* *** Hello listers _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Work info in task
We use client version7.5 But changing the version of the client cannot be a solution? I doudt the workflow written on the work info for task. It does not returns on double click as it does for other module. We have to select one by one and say view.for me it work as gems but for not consultant they are able to view only the first entry On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the client. I believe that is what they were referring to. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, November 01, 2012 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task There is a 7.6.04 user tool Thick client. We are currently using it Thank you, Pascale Sterrett nkst...@sandia.gov Sent by: arslist@ARSLIST.ORG 11/01/2012 11:21 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: [EXTERNAL] Re: Work info in task ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote: Hello listers _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Work info in task
Rajesh, Just a thought - are users logging into the Preference Server? (I don't recall if that's relevant to 7.1.)If so, how about removing or renaming their entry in the AR System User Preference form to see if it helps, since this is occurring on differenct machines. David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task ** Thanks for the input natalie I have scenario on user as well as mine machine as where he login doea not work but mine does. Note this is not happening for nor only one user but its been report by few when woek on tasks On Nov 1, 2012 11:51 PM, Stroud, Natalie K nkst...@sandia.govmailto:nkst...@sandia.gov wrote: ** I'm not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I've seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don't have the problem there, you can try clearing the User Tool's cache on the affected machine. Where you go to look for the User Tool's cache depends on what operating system your computer has and what version of the User Tool you're running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: Hello listers _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Work info in task
Rajesh: No, you do not need to change your client version right now. I'm having a little trouble understanding your English, but I will try to explain better. Can you have your consultant log in via the 7.5 client on a different computer and try viewing the task? When you log in on your computer and it works for you, that is one test and it is a good one to start with. However, that cannot tell us if the problem is with your consultant's computer. So if you have the consultant log in via the 7.5 client on a different computer, we can see if the problem happens ONLY on their computer. You can also try deleting your consultant's Preference file like David suggested. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task ** We use client version7.5 But changing the version of the client cannot be a solution? I doudt the workflow written on the work info for task. It does not returns on double click as it does for other module. We have to select one by one and say view.for me it work as gems but for not consultant they are able to view only the first entry On Nov 1, 2012 11:59 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.milmailto:lj.longwing@mda.mil wrote: Yes, there is a client, but ITSM 7.6.04 does not work 'fully' in the client. I believe that is what they were referring to. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.commailto:pascale.sterr...@daimler.com Sent: Thursday, November 01, 2012 12:23 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Work info in task There is a 7.6.04 user tool Thick client. We are currently using it Thank you, Pascale Sterrett nkst...@sandia.govmailto:nkst...@sandia.gov Sent by: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 11/01/2012 11:21 AM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: [EXTERNAL] Re: Work info in task ** I'm not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I've seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don't have the problem there, you can try clearing the User Tool's cache on the affected machine. Where you go to look for the User Tool's cache depends on what operating system your computer has and what version of the User Tool you're running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Thursday, November 01, 2012 11:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.commailto:rajesh.nair@gmail.com wrote: Hello listers _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where
Re: [EXTERNAL] Re: Work info in task
They are not using preference server. But yes i have not checked if thier is a entry thier On Nov 2, 2012 12:19 AM, David Durling durl...@uga.edu wrote: ** Rajesh, ** ** Just a thought – are users logging into the Preference Server? (I don’t recall if that’s relevant to 7.1.)If so, how about removing or renaming their entry in the AR System User Preference form to see if it helps, since this is occurring on differenct machines. ** ** David ** ** David Durling University of Georgia ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Thursday, November 01, 2012 2:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: Work info in task ** ** ** Thanks for the input natalie I have scenario on user as well as mine machine as where he login doea not work but mine does. Note this is not happening for nor only one user but its been report by few when woek on tasks On Nov 1, 2012 11:51 PM, Stroud, Natalie K nkst...@sandia.gov wrote:** ** ** I’m not sure offhand whether 7.1 is supposed to work with the User Tool (client). I know 7.6 is mid-tier only. And the User Tool does create a cache that occasionally gets corrupted by changes developers make on the servers. I’ve seen all sorts of odd behavior from that. Have you had the user who has this problem try logging in via the client on a different machine? If they don’t have the problem there, you can try clearing the User Tool’s cache on the affected machine. Where you go to look for the User Tool’s cache depends on what operating system your computer has and what version of the User Tool you’re running, but the location is usually the home directory associated with the installation of the User Tool (where the arcmds folder is located) Log out of Remedy, delete all folders in the home directory except for arcmds and NONE of the individual files, then have them log in and try again. Good luck! *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Thursday, November 01, 2012 11:57 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Re: Work info in task ** One mor thing missed out tauf it via client On Nov 1, 2012 11:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Rajesh, It sounds like it could be a browser or browser cache issue. Did you try clearing cache and/or using different browser? Sent from my iPhone On Nov 1, 2012, at 1:48 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Soory for the incomplete mail Have an issue seen very recently In task management if any tries to open the work info add he/she is able to open only the first work info, if we try to open the any othet then the systemdoes not select the entry. Only the first one get selected As an admin it works fine for me. I tried give the user task admin manager permission but still it does work Any ideas? Is it a defect Arsystem 7.1 itsm 7.1 On Nov 1, 2012 11:13 PM, Rajesh Nair rajesh.nair@gmail.com wrote:* *** Hello listers _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
