7.0.1 client and Office issue - only in Hungary
We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: 7.0.1 client and Office issue - only in Hungary
If they can open one of the office programs try using the Detect and Repair option under Help From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, August 09, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: 7.0.1 client and Office issue - only in Hungary ** We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: 7.0.1 client and Office issue - only in Hungary
Yep. We were aware of this issue which is why we delayed rolling out the 7.0.1 client. The issue we are seeing is not the same. This one is related to the 7.0.1 unpatched client and uninstall. The issue we are seeing is that opening Office documents is not working after the install and it's only associated with the user that installed the client. Dave From: Chapman, Colin [mailto:[EMAIL PROTECTED] Sent: Thursday, August 09, 2007 11:56 AM To: Shellman, David Subject: FW: 7.0.1 client and Office issue - only in Hungary Dave, there is a note about an Office prob on the BMC support site under product documentation. One of our users was having an Office issue, so I downloaded the pdf, see attached. I don't know if it will help you. Colin Colin Chapman Dept. of Integrated Enterprise Solutions Information Technology Systems Division University of North Carolina Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, August 09, 2007 11:50 AM To: arslist@ARSLIST.ORG Subject: 7.0.1 client and Office issue - only in Hungary ** We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: 7.0.1 client and Office issue - only in Hungary
They tried Office reinstall with allusers=1 switch but that didn't help. We'll pass this suggestion on. Thanks, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 09, 2007 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 client and Office issue - only in Hungary ** If they can open one of the office programs try using the Detect and Repair option under Help From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, August 09, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: 7.0.1 client and Office issue - only in Hungary ** We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: 7.0.1 client and Office issue - only in Hungary
We have not yet. Yesterday we were able to reproduce the issue here in the US. Not quite sure that we have been able to reproduce it consistently. The issue that comes up after the install is: Error msg: Application has not been installed for the current user. Please run setup to install the application. Running setup doesn't clear the problem. It seems that the problem is tied to the user profile (OS) on that computer. So far deleting the profile and having the person login again is the only way to clear the error. Dave From: Tomlin, Christopher M (N-BAE) [mailto:[EMAIL PROTECTED] Sent: Friday, August 10, 2007 10:58 AM To: Shellman, David Subject: RE: 7.0.1 client and Office issue - only in Hungary Just curious Dave did you get this issue resolved? From: Tomlin, Christopher M (N-BAE) Sent: Thursday, August 09, 2007 12:18 PM To: 'Shellman, David' Subject: RE: 7.0.1 client and Office issue - only in Hungary Dave, Is 32-bit or 64-bit XP installed? Don't know if that would affect Office this way, but installation-wise that is a factor that I have run into with other applications. Just a thought. Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, August 09, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 client and Office issue - only in Hungary ** They tried Office reinstall with allusers=1 switch but that didn't help. We'll pass this suggestion on. Thanks, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 09, 2007 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: 7.0.1 client and Office issue - only in Hungary ** If they can open one of the office programs try using the Detect and Repair option under Help From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, August 09, 2007 10:50 AM To: arslist@ARSLIST.ORG Subject: 7.0.1 client and Office issue - only in Hungary ** We are having an issue with the 7.0.1 client on systems in Hungary. It seems that after the install, the individual can not open Office documents. Log in as a different individual opening documents is not an issue. It's an issue with 7.0.1 Patch 002 client, OS:XP SP2 latest patches and Office: 2003 (11.8118.8132). The OS is using Hungarian regional settings. The 7.0.1 client install is in English. We were not able to duplicate the issue with individuals in Germany, Holland, Belgium, or Czech Republic. Anyone seen this kind of issue before or have any idea how to get Office working again? Thanks, Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
