7.6.04 (multi-tenancy) Change Management and Service CI's...
Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 (multi-tenancy) Change Management and Service CI's...
Have you tried keeping the company field on the service ci populated with the previous value and creating a "used by" people-organization relationship to the new company? That should make the service available By creating multiple used-by relationships, you can control who sees the services... Hth Terry Sent from my mobile device.. Rick Phillips wrote: Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 (multi-tenancy) Change Management and Service CI's...
Terry, Thanks for the reply. Your suggestion works in INC, but oddly not in CHG. r On 5/17/2012 8:44 AM, Terry Bootsma wrote: ** Have you tried keeping the company field on the service ci populated with the previous value and creating a "used by" people-organization relationship to the new company? That should make the service available By creating multiple used-by relationships, you can control who sees the services... Hth Terry Sent from my mobile device.. Rick Phillips wrote: Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 (multi-tenancy) Change Management and Service CI's...
...and.. That is surprising? Lol Not sure how I could expand upon this other than looking at converting the change service menu to follow the same constructs as the incident one... It might be your only alternative Sent from my mobile device.. Rick Phillips wrote: ** Terry, Thanks for the reply. Your suggestion works in INC, but oddly not in CHG. r On 5/17/2012 8:44 AM, Terry Bootsma wrote: ** Have you tried keeping the company field on the service ci populated with the previous value and creating a "used by" people-organization relationship to the new company? That should make the service available By creating multiple used-by relationships, you can control who sees the services... Hth Terry Sent from my mobile device.. Rick Phillips wrote: Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 (multi-tenancy) Change Management and Service CI's...
yep, that may be plan A. I was checking out NULL values in the Service CI as plan B. On 5/17/2012 8:50 AM, Terry Bootsma wrote: ** ...and.. That is surprising? Lol Not sure how I could expand upon this other than looking at converting the change service menu to follow the same constructs as the incident one... It might be your only alternative Sent from my mobile device.. Rick Phillips wrote: ** Terry, Thanks for the reply. Your suggestion works in INC, but oddly not in CHG. r On 5/17/2012 8:44 AM, Terry Bootsma wrote: ** Have you tried keeping the company field on the service ci populated with the previous value and creating a "used by" people-organization relationship to the new company? That should make the service available By creating multiple used-by relationships, you can control who sees the services... Hth Terry Sent from my mobile device.. Rick Phillips wrote: Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 (multi-tenancy) Change Management and Service CI's...
Rick.one other item that I have done in the past is change the service menu so that it is a tiered menu using the tier 1, 2, and 3 of the actual service ci itself. That way it gives you a nice tiered menu of services vs. a large menu that makes service selection difficult. Hth Terry Sent from my mobile device.. Rick Phillips wrote: ** yep, that may be plan A. I was checking out NULL values in the Service CI as plan B. On 5/17/2012 8:50 AM, Terry Bootsma wrote: ** ...and.. That is surprising? Lol Not sure how I could expand upon this other than looking at converting the change service menu to follow the same constructs as the incident one... It might be your only alternative Sent from my mobile device.. Rick Phillips wrote: ** Terry, Thanks for the reply. Your suggestion works in INC, but oddly not in CHG. r On 5/17/2012 8:44 AM, Terry Bootsma wrote: ** Have you tried keeping the company field on the service ci populated with the previous value and creating a "used by" people-organization relationship to the new company? That should make the service available By creating multiple used-by relationships, you can control who sees the services... Hth Terry Sent from my mobile device.. Rick Phillips wrote: Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
