Randy:
See recent posts from strauss. We on the list have been witness to a truly
titanic battle between one of our most experienced members and the v7.6.04
products.
I'm just wrapping up a project for a customer who was just adopting BMC's
products, and have no custom code. We loaded v7.6.04 of ARS, CMDB, ITSM, SRM,
SLM, and KM on Windows 2008 R2 servers against Oracle 11g R2.
The installs ran pretty smoothly on the single dev & test servers, but we're
still working out some bumps in the server group install procedures (there's at
least one BMC KM article about RKM & server groups, IIRC). Some of the
installers ran for several hours on the customer's virtual servers, just FYI.
If you're installing to a server group, you'll have to cobble together pieces
of information from the "...server groups..." white paper (in the ITSM 7.6.04
documentation page of BMC's web site) and each product's install guide and/or
release notes.
BTW, if your RDBMS is Oracle, then the instance must use unicode -- non-unicode
is no longer supported.
Make database backups at the recommended times when installing the software.
We took the extra time, and it saved us once.
There's been a few posts recently about whether 64-bit or 32-bit Java should be
used. 32-bit seems to be preferred, and the best recommendation I seem to
recall was for multiple instances of 32-bit java if scaling is required. See
some of John Baker's recent posts.
Manual data entry to support knowledge transfer has been no problem, but we
haven't tried loading configuration data from spreadsheets with the data
management feature yet. ITSM (all modules) and RKM seem to be fairly well
behaved so far in dev.
So far SRM and SLM are installed but not in use, so I can't comment much on
them.
We, like others, saw occasional "Message from webpage: Caught exception :Object
required" errors pop up when logging into the system via the mid-tier, but they
seem to have stopped in recent days. They never actually seemed to cause any
problem, just the annoying pop-up.
HTH,
--Phil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Randy Evans
Sent: Tuesday, March 29, 2011 19:14
To: arslist@ARSLIST.ORG
Subject: 7.6.04 on a windows environment.
Is anyone out there in production or planning on going to production
with 7.6.04 ARS , ITSM and KB? In a week or so I'm doing the first
installs I've ever done (10+ years doing development) of Remedy, ITSM,
KB and Mid-Tier.Thanks in advance.
randy
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