Resolved: AR Email Issue 7.5 Patch 4
Update: After some painstaking review of logs with nothing in them, we narrowed this issue down to incoming email only. We also saw a symptom of the email service that kept crashing. It turns out that there was a email about 20mb in the inbox that I guess was hosing up the email service. I deleted that one email and everything seems to be working fine now. We are using MAPI by the way. So if anyone gets those symptoms check for a big email :) Kevin Begosh On Tue, Jul 20, 2010 at 1:00 PM, Pierson, Shawn wrote: > ** > > Just as a guess, those field ids look like the range of field ids that I > would expect to see on the AR System Email Messages form. I would see if > somehow the email engine is unable to reference that form or what is going > on. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Southern Union > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Kevin Begosh > *Sent:* Tuesday, July 20, 2010 11:30 AM > *To:* arslist@ARSLIST.ORG > *Subject:* AR Email Issue 7.5 Patch 4 > > > > ** > > I keep seeing this issue in the AR Email Messages Error Logs Form, has > anyone ever seen this before. > > > > Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB > > > > ERROR (311): Field ID is not related to this form; 18100 > > ERROR (311): Field ID is not related to this form; 18104 > > ERROR (311): Field ID is not related to this form; 18140 > > ERROR (311): Field ID is not related to this form; 18091 > > ERROR (311): Field ID is not related to this form; 18290 > > ERROR (311): Field ID is not related to this form; 18096 > > ERROR (311): Field ID is not related to this form; 18103 > > ERROR (311): Field ID is not related to this form; 18082 > > ERROR (311): Field ID is not related to this form; 179 > > ERROR (311): Field ID is not related to this form; 18084 > > ERROR (311): Field ID is not related to this form; 18099 > > ERROR (311): Field ID is not related to this form; 18098 > > ERROR (311): Field ID is not related to this form; 18093 > > ERROR (311): Field ID is not related to this form; 18092 > > ERROR (311): Field ID is not related to this form; 18087 > > ERROR (311): Field ID is not related to this form; 18089 > > ERROR (311): Field ID is not related to this form; 18088 > > ERROR (311): Field ID is not related to this form; 18085 > > ERROR (311): Field ID is not related to this form; 18086 > > ERROR (311): Field ID is not related to this form; 18090 > > Message will be deleted without logging in email messages form because > there is an error on submit. > > Message Id : MAPIMessage1279643229855 > > > > -- > Kevin Begosh > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR Email Issue 7.5 Patch 4
Just as a guess, those field ids look like the range of field ids that I would expect to see on the AR System Email Messages form. I would see if somehow the email engine is unable to reference that form or what is going on. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Tuesday, July 20, 2010 11:30 AM To: arslist@ARSLIST.ORG Subject: AR Email Issue 7.5 Patch 4 ** I keep seeing this issue in the AR Email Messages Error Logs Form, has anyone ever seen this before. Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18140 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18290 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1279643229855 -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR Email Issue 7.5 Patch 4
oh and I turned on API, SQL, and filter logging and I did not see any mention of this error or any other error for that matter. On Tue, Jul 20, 2010 at 12:34 PM, Warren Baltimore < warrenbaltim...@gmail.com> wrote: > ** It looks like you have some workflow that is firing and attempting to > set (or is attempting to read) fields that are no longer on some form. You > will need to try and figure out which form these fields are related to and > then track down the workflow. > > On Tue, Jul 20, 2010 at 12:29 PM, Kevin Begosh wrote: > >> ** >> I keep seeing this issue in the AR Email Messages Error Logs Form, has >> anyone ever seen this before. >> >> Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB >> >> >> ERROR (311): Field ID is not related to this form; 18100 >> >> ERROR (311): Field ID is not related to this form; 18104 >> >> ERROR (311): Field ID is not related to this form; 18140 >> >> ERROR (311): Field ID is not related to this form; 18091 >> >> ERROR (311): Field ID is not related to this form; 18290 >> >> ERROR (311): Field ID is not related to this form; 18096 >> >> ERROR (311): Field ID is not related to this form; 18103 >> >> ERROR (311): Field ID is not related to this form; 18082 >> >> ERROR (311): Field ID is not related to this form; 179 >> >> ERROR (311): Field ID is not related to this form; 18084 >> >> ERROR (311): Field ID is not related to this form; 18099 >> >> ERROR (311): Field ID is not related to this form; 18098 >> >> ERROR (311): Field ID is not related to this form; 18093 >> >> ERROR (311): Field ID is not related to this form; 18092 >> >> ERROR (311): Field ID is not related to this form; 18087 >> >> ERROR (311): Field ID is not related to this form; 18089 >> >> ERROR (311): Field ID is not related to this form; 18088 >> >> ERROR (311): Field ID is not related to this form; 18085 >> >> ERROR (311): Field ID is not related to this form; 18086 >> >> ERROR (311): Field ID is not related to this form; 18090 >> >> Message will be deleted without logging in email messages form because >> there is an error on submit. >> >> Message Id : MAPIMessage1279643229855 >> >> >> -- >> Kevin Begosh >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR Email Issue 7.5 Patch 4
Thats what I kind of thought but I figure I would post and see if it was something else. The wierd part about it is, nothing has changed that I know of. I am the only one doing development right now and I have not added anything to production in a month. Oh well. Kevin On Tue, Jul 20, 2010 at 12:34 PM, Warren Baltimore < warrenbaltim...@gmail.com> wrote: > ** It looks like you have some workflow that is firing and attempting to > set (or is attempting to read) fields that are no longer on some form. You > will need to try and figure out which form these fields are related to and > then track down the workflow. > > On Tue, Jul 20, 2010 at 12:29 PM, Kevin Begosh wrote: > >> ** >> I keep seeing this issue in the AR Email Messages Error Logs Form, has >> anyone ever seen this before. >> >> Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB >> >> >> ERROR (311): Field ID is not related to this form; 18100 >> >> ERROR (311): Field ID is not related to this form; 18104 >> >> ERROR (311): Field ID is not related to this form; 18140 >> >> ERROR (311): Field ID is not related to this form; 18091 >> >> ERROR (311): Field ID is not related to this form; 18290 >> >> ERROR (311): Field ID is not related to this form; 18096 >> >> ERROR (311): Field ID is not related to this form; 18103 >> >> ERROR (311): Field ID is not related to this form; 18082 >> >> ERROR (311): Field ID is not related to this form; 179 >> >> ERROR (311): Field ID is not related to this form; 18084 >> >> ERROR (311): Field ID is not related to this form; 18099 >> >> ERROR (311): Field ID is not related to this form; 18098 >> >> ERROR (311): Field ID is not related to this form; 18093 >> >> ERROR (311): Field ID is not related to this form; 18092 >> >> ERROR (311): Field ID is not related to this form; 18087 >> >> ERROR (311): Field ID is not related to this form; 18089 >> >> ERROR (311): Field ID is not related to this form; 18088 >> >> ERROR (311): Field ID is not related to this form; 18085 >> >> ERROR (311): Field ID is not related to this form; 18086 >> >> ERROR (311): Field ID is not related to this form; 18090 >> >> Message will be deleted without logging in email messages form because >> there is an error on submit. >> >> Message Id : MAPIMessage1279643229855 >> >> >> -- >> Kevin Begosh >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR Email Issue 7.5 Patch 4
It looks like you have some workflow that is firing and attempting to set (or is attempting to read) fields that are no longer on some form. You will need to try and figure out which form these fields are related to and then track down the workflow. On Tue, Jul 20, 2010 at 12:29 PM, Kevin Begosh wrote: > ** > I keep seeing this issue in the AR Email Messages Error Logs Form, has > anyone ever seen this before. > > Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB > > > ERROR (311): Field ID is not related to this form; 18100 > > ERROR (311): Field ID is not related to this form; 18104 > > ERROR (311): Field ID is not related to this form; 18140 > > ERROR (311): Field ID is not related to this form; 18091 > > ERROR (311): Field ID is not related to this form; 18290 > > ERROR (311): Field ID is not related to this form; 18096 > > ERROR (311): Field ID is not related to this form; 18103 > > ERROR (311): Field ID is not related to this form; 18082 > > ERROR (311): Field ID is not related to this form; 179 > > ERROR (311): Field ID is not related to this form; 18084 > > ERROR (311): Field ID is not related to this form; 18099 > > ERROR (311): Field ID is not related to this form; 18098 > > ERROR (311): Field ID is not related to this form; 18093 > > ERROR (311): Field ID is not related to this form; 18092 > > ERROR (311): Field ID is not related to this form; 18087 > > ERROR (311): Field ID is not related to this form; 18089 > > ERROR (311): Field ID is not related to this form; 18088 > > ERROR (311): Field ID is not related to this form; 18085 > > ERROR (311): Field ID is not related to this form; 18086 > > ERROR (311): Field ID is not related to this form; 18090 > > Message will be deleted without logging in email messages form because > there is an error on submit. > > Message Id : MAPIMessage1279643229855 > > > -- > Kevin Begosh > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
AR Email Issue 7.5 Patch 4
I keep seeing this issue in the AR Email Messages Error Logs Form, has anyone ever seen this before. Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18140 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18290 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1279643229855 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
