Hi All, We were at AR EMail patch 15 and upgraded to patch 20. Now we see than any email that uses a template is not working. THe same templates used to work before the patch. ARS 6.3 WIndows server
The error message is: String index out of range: -1 java.lang.StringIndexOutOfBoundsException: String index out of range: -1 at java.lang.String.substring(Unknown Source) at com.remedy.arsys.emaildaemon.CreatorModule.parseTemplateImages(CreatorModule.java:2605) at com.remedy.arsys.emaildaemon.CreatorModule.createMessageBody(CreatorModule.java:2109) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1484) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks Atul _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
