Re: AR System Email Templates Update Question
Another alternative is to just delete the old template record from AR System Email Templates and create a new record. Being new, it caches immediately. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: AR System Email Templates Update Question
BTW, 3 minutes does not work, but 5 minutes does. (only for dev/test servers, not production) Stephen, That's a good idea, in Linux / Unix it would be /opt/ar//AREmail/bin/emaild.sh stop; /opt/ar//AREmail/bin/emaild.sh start; Thanks to all for the recommendations. Later, -Geoff -Original Message- >From: "Heider, Stephen" <[EMAIL PROTECTED]> >Sent: Apr 27, 2006 2:16 PM >To: arslist@ARSLIST.ORG >Subject: Re: AR System Email Templates Update Question > >Geoff, > >It has been a while since I worked with Unix. This works with Windows >Server... > >These two commands will restart the email service (ARS 6.3). > >NET STOP "Remedy Email Engine" >NET START "Remedy Email Engine" > >To get the commands to run on the server Push a new record to some form (I >have one that I use for tracking activity and running processes such as this >one). > >A Filter on Submit runs these commands in order (or you could run a batch file >or script). > >I have a button that only I can see on a control panel form. Anytime I upload >a new template I just click the button to submit a record. I prefer this >because I don't have to wait ## minutes for the templates to re-cache. > >On a related topic, I find it useful to have the ability to immediately turn >off the email engine when needed. This comes in handy when some inadvertent >email begins sending to all users or if there is a bug in workflow or data - >of course bugs never happen to Remedy developers ;) I also occasionally need >to turn off the email engine when I am testing something that could send >email. This allows me to delete the email from the queue before it gets sent. >There is another button that just stops the email engine... all it takes is a >click of the mouse. > >If this sounds interesting, here is a project I have on my to-do list. I >wrote a couple ASP.Net apps that are designed to run on the BlackBerry and >interact with Remedy (ie. create/update tickets). I plan to write another app >that performs Administrator functions such as restarting services, directly >from my BlackBerry. Basically, from anywhere in the country I will be able to >administer the Remedy system without a computer. Should be fun! > > >HTH > >Stephen > > > > > >-Original Message----- >From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] >On Behalf Of Geoff Endresen >Sent: Thursday, April 27, 2006 4:57 PM >To: arslist@ARSLIST.ORG >Subject: Re: AR System Email Templates Update Question > >Thad, > >Yes, that makes sense, It did take about 30 minutes to change, mine is set to >this: > >com.remedy.arsys.emaildaemon..Interval=28 > >I'll try setting mine to 3 minutes on test/dev to see what it does. > >Thanks, >-Geoff > >-Original Message- >>From: Thad Esser <[EMAIL PROTECTED]> >>Sent: Apr 27, 2006 1:38 PM >>To: arslist@ARSLIST.ORG >>Subject: Re: AR System Email Templates Update Question >> >>Geoff, >> >>From the Email Engine guide, page 236 (ARS 6.3): >>- >>com.remedy.arsys.emaildaemon..Interval=30 >> >>This setting lets you define the time interval (in minutes) to use when >>checking the server for configuration updates (for example, if you have >>modified records in the Email Mailbox Configuration >>form) or updates to templates (for example, if you modified templates >>in the Email Templates form). The default is 30 minutes. >>For example, to set the interval to 5 minutes, you would use the >>following syntax: >>com.remedy.arsys.emaildaemon..Interval=5 >> >> >>Also, I recall someone mentioning that there was a bug with using Email >>templates where the templates wouldn't get used. I'll see if I can >>find the bug number. >> >>Thad Esser >>"Perfection is achieved, not when there is nothing more to add, but >>when there is nothing left to take away." - Antoine de Saint-Exup�ry >> >> >> >>"Geoff Endresen" <[EMAIL PROTECTED]> Sent by: "Action Request >>System discussion list(ARSList)" >> >>04/27/2006 01:19 PM >>Please respond to >>arslist@ARSLIST.ORG >> >> >>To >>arslist@ARSLIST.ORG >>cc >> >>Subject >>AR System Email Templates Update Question >> >> >> >> >> >> >>ARSList, >> >>From the time you upload a new attachment in the ARSystem Email >>Templates form, how long should it take for the notifications to use >>the new template format? >> >>I
Re: AR System Email Templates Update Question
Geoff, It has been a while since I worked with Unix. This works with Windows Server... These two commands will restart the email service (ARS 6.3). NET STOP "Remedy Email Engine" NET START "Remedy Email Engine" To get the commands to run on the server Push a new record to some form (I have one that I use for tracking activity and running processes such as this one). A Filter on Submit runs these commands in order (or you could run a batch file or script). I have a button that only I can see on a control panel form. Anytime I upload a new template I just click the button to submit a record. I prefer this because I don't have to wait ## minutes for the templates to re-cache. On a related topic, I find it useful to have the ability to immediately turn off the email engine when needed. This comes in handy when some inadvertent email begins sending to all users or if there is a bug in workflow or data - of course bugs never happen to Remedy developers ;) I also occasionally need to turn off the email engine when I am testing something that could send email. This allows me to delete the email from the queue before it gets sent. There is another button that just stops the email engine... all it takes is a click of the mouse. If this sounds interesting, here is a project I have on my to-do list. I wrote a couple ASP.Net apps that are designed to run on the BlackBerry and interact with Remedy (ie. create/update tickets). I plan to write another app that performs Administrator functions such as restarting services, directly from my BlackBerry. Basically, from anywhere in the country I will be able to administer the Remedy system without a computer. Should be fun! HTH Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen Sent: Thursday, April 27, 2006 4:57 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Email Templates Update Question Thad, Yes, that makes sense, It did take about 30 minutes to change, mine is set to this: com.remedy.arsys.emaildaemon..Interval=28 I'll try setting mine to 3 minutes on test/dev to see what it does. Thanks, -Geoff -Original Message- >From: Thad Esser <[EMAIL PROTECTED]> >Sent: Apr 27, 2006 1:38 PM >To: arslist@ARSLIST.ORG >Subject: Re: AR System Email Templates Update Question > >Geoff, > >From the Email Engine guide, page 236 (ARS 6.3): >- >com.remedy.arsys.emaildaemon..Interval=30 > >This setting lets you define the time interval (in minutes) to use when >checking the server for configuration updates (for example, if you have >modified records in the Email Mailbox Configuration >form) or updates to templates (for example, if you modified templates >in the Email Templates form). The default is 30 minutes. >For example, to set the interval to 5 minutes, you would use the >following syntax: >com.remedy.arsys.emaildaemon..Interval=5 > > >Also, I recall someone mentioning that there was a bug with using Email >templates where the templates wouldn't get used. I'll see if I can >find the bug number. > >Thad Esser >"Perfection is achieved, not when there is nothing more to add, but >when there is nothing left to take away." - Antoine de Saint-Exup�ry > > > >"Geoff Endresen" <[EMAIL PROTECTED]> Sent by: "Action Request >System discussion list(ARSList)" > >04/27/2006 01:19 PM >Please respond to >arslist@ARSLIST.ORG > > >To >arslist@ARSLIST.ORG >cc > >Subject >AR System Email Templates Update Question > > > > > > >ARSList, > >From the time you upload a new attachment in the ARSystem Email >Templates form, how long should it take for the notifications to use >the new template format? > >It seems like new notifications are not changing quickly. > >Thanks, >-Geoff > >___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > >=== >=== IMPORTANT NOTICE: This communication, including any attachment, >contains information that may be confidential or privileged, and is intended >solely for the entity or individual to whom it is addressed. If you are not >the intended recipient, you should delete this message and are hereby notified >that any disclosure, copying, or distribution of this message is strictly >prohibited. Nothing in this email, including any attachment, is intended to >be a legally binding signature. >==
Re: AR System Email Templates Update Question
Thad, Yes, that makes sense, It did take about 30 minutes to change, mine is set to this: com.remedy.arsys.emaildaemon..Interval=28 I'll try setting mine to 3 minutes on test/dev to see what it does. Thanks, -Geoff -Original Message- >From: Thad Esser <[EMAIL PROTECTED]> >Sent: Apr 27, 2006 1:38 PM >To: arslist@ARSLIST.ORG >Subject: Re: AR System Email Templates Update Question > >Geoff, > >From the Email Engine guide, page 236 (ARS 6.3): >- >com.remedy.arsys.emaildaemon..Interval=30 > >This setting lets you define the time interval (in minutes) to use >when checking the server for configuration updates (for example, if >you have modified records in the Email Mailbox Configuration >form) or updates to templates (for example, if you modified >templates in the Email Templates form). The default is 30 minutes. >For example, to set the interval to 5 minutes, you would use the >following syntax: >com.remedy.arsys.emaildaemon..Interval=5 > > >Also, I recall someone mentioning that there was a bug with using Email >templates where the templates wouldn't get used. I'll see if I can find >the bug number. > >Thad Esser >"Perfection is achieved, not when there is nothing more to add, but when >there is nothing left to take away." - Antoine de Saint-Exup�ry > > > >"Geoff Endresen" <[EMAIL PROTECTED]> >Sent by: "Action Request System discussion list(ARSList)" > >04/27/2006 01:19 PM >Please respond to >arslist@ARSLIST.ORG > > >To >arslist@ARSLIST.ORG >cc > >Subject >AR System Email Templates Update Question > > > > > > >ARSList, > >From the time you upload a new attachment in the ARSystem Email Templates >form, how long should it take for the notifications to use the new >template format? > >It seems like new notifications are not changing quickly. > >Thanks, >-Geoff > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > >== >IMPORTANT NOTICE: This communication, including any attachment, contains >information that may be confidential or privileged, and is intended solely for >the entity or individual to whom it is addressed. If you are not the intended >recipient, you should delete this message and are hereby notified that any >disclosure, copying, or distribution of this message is strictly prohibited. >Nothing in this email, including any attachment, is intended to be a legally >binding signature. >== > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: AR System Email Templates Update Question
Thanks, I'll take a look at my settings. Later, -Geoff -Original Message- >From: Carey Matthew Black <[EMAIL PROTECTED]> >Sent: Apr 27, 2006 1:30 PM >To: arslist@ARSLIST.ORG >Subject: Re: AR System Email Templates Update Question > >Geoff, > >A new template... should be fetched the first time the Email engine needs it. > >A changed template... well there is a cache that the Email engine >keeps (for performance reasons) and it only updates the cache during >special events. But there are settings in the Email Engine config >files that drive these things too. > >EmailDaemon.properties > >com.remedy.arsys.emaildaemon.templateCacheSize=20 > >Not sure if you set that to zero if you could force it to not keep a >cache or not. (And that might have other bad results too.) > >-- >Carey Matthew Black >Remedy Skilled Professional (RSP) >ARS = Action Request System(Remedy) > >Solution = People + Process + Tools >Fast, Accurate, Cheap Pick two. >Never ascribe to malice, that which can be explained by incompetence. > > > >On 4/27/06, Geoff Endresen <[EMAIL PROTECTED]> wrote: >> ARSList, >> >> From the time you upload a new attachment in the ARSystem Email Templates >> form, how long should it take for the notifications to use the new template >> format? >> >> It seems like new notifications are not changing quickly. >> >> Thanks, >> -Geoff >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: AR System Email Templates Update Question
** Geoff, From the Email Engine guide, page 236 (ARS 6.3): - com.remedy.arsys.emaildaemon..Interval=30 This setting lets you define the time interval (in minutes) to use when checking the server for configuration updates (for example, if you have modified records in the Email Mailbox Configuration form) or updates to templates (for example, if you modified templates in the Email Templates form). The default is 30 minutes. For example, to set the interval to 5 minutes, you would use the following syntax: com.remedy.arsys.emaildaemon..Interval=5 Also, I recall someone mentioning that there was a bug with using Email templates where the templates wouldn't get used. I'll see if I can find the bug number. Thad Esser "Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." - Antoine de Saint-Exupéry "Geoff Endresen" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 04/27/2006 01:19 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject AR System Email Templates Update Question ARSList, From the time you upload a new attachment in the ARSystem Email Templates form, how long should it take for the notifications to use the new template format? It seems like new notifications are not changing quickly. Thanks, -Geoff ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org == IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. == __20060125___This posting was submitted with HTML in it___
Re: AR System Email Templates Update Question
Geoff, A new template... should be fetched the first time the Email engine needs it. A changed template... well there is a cache that the Email engine keeps (for performance reasons) and it only updates the cache during special events. But there are settings in the Email Engine config files that drive these things too. EmailDaemon.properties com.remedy.arsys.emaildaemon.templateCacheSize=20 Not sure if you set that to zero if you could force it to not keep a cache or not. (And that might have other bad results too.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 4/27/06, Geoff Endresen <[EMAIL PROTECTED]> wrote: > ARSList, > > From the time you upload a new attachment in the ARSystem Email Templates > form, how long should it take for the notifications to use the new template > format? > > It seems like new notifications are not changing quickly. > > Thanks, > -Geoff > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: AR System Email Templates Update Question
The new email template should be available right after you restart the email engine. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Geoff Endresen Sent: Thursday, April 27, 2006 4:20 PM To: arslist@ARSLIST.ORG Subject: AR System Email Templates Update Question ARSList, >From the time you upload a new attachment in the ARSystem Email Templates form, how long should it take for the notifications to use the new template format? It seems like new notifications are not changing quickly. Thanks, -Geoff ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
AR System Email Templates Update Question
ARSList, >From the time you upload a new attachment in the ARSystem Email Templates >form, how long should it take for the notifications to use the new template >format? It seems like new notifications are not changing quickly. Thanks, -Geoff ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
