Re: AR System Reports Error on Mid-Tier 7.5 patch 4
Joe, I fixed it. The Z: was a mapped drive that pointed to the Reports Working directory on my Crystal Server (this was set in the Mid-Tier Config Report Settings page on the Mid_Tier server). I just changed this path to be the full windows context path and both the AR System and Crystal Reports are working. What I find weird about the whole thing is that the Crystl reports never stopped working, only the AR System reports need this working directory to intialize. Weird. Thanks. -John -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, July 12, 2010 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Reports Error on Mid-Tier 7.5 patch 4 John, Is Z some sort of a network drive? Does the user that runs the Tomcat web server have permissions to this drive to create files and folders? AR System reports when created from the mid-tier, do not require the Remedy Service account to be given any special permissions.. It is the web server user that requires those permissions.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, July 12, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: AR System Reports Error on Mid-Tier 7.5 patch 4 All, I am receiving this error in IE when I try to run an AR System Report (.arr) over the Mid-Tier v7.5 patch4 using the Report Selection form: Error during processing : ARERR [9241] Cannot create report directory Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your administrator. I used the Report Creator in Mid-Tier to create this report, it should be running. We also have a Crystal report server 2008 integrated with our Mid-Tier on a separate server and the Crystal Reports run fine. Is there a directory I should be granting the Remedy Service Account permission to on the Mid-Tier server to get this to run? Any ideas? We are running the OOB Tomcat as our JVM and web server. Thanks. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" smime.p7s Description: S/MIME cryptographic signature
Re: AR System Reports Error on Mid-Tier 7.5 patch 4
John, Is Z some sort of a network drive? Does the user that runs the Tomcat web server have permissions to this drive to create files and folders? AR System reports when created from the mid-tier, do not require the Remedy Service account to be given any special permissions.. It is the web server user that requires those permissions.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Bilinski, John CTR WHS/ITMD/ASD Sent: Monday, July 12, 2010 12:25 PM To: arslist@ARSLIST.ORG Subject: AR System Reports Error on Mid-Tier 7.5 patch 4 All, I am receiving this error in IE when I try to run an AR System Report (.arr) over the Mid-Tier v7.5 patch4 using the Report Selection form: Error during processing : ARERR [9241] Cannot create report directory Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your administrator. I used the Report Creator in Mid-Tier to create this report, it should be running. We also have a Crystal report server 2008 integrated with our Mid-Tier on a separate server and the Crystal Reports run fine. Is there a directory I should be granting the Remedy Service Account permission to on the Mid-Tier server to get this to run? Any ideas? We are running the OOB Tomcat as our JVM and web server. Thanks. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
AR System Reports Error on Mid-Tier 7.5 patch 4
All, I am receiving this error in IE when I try to run an AR System Report (.arr) over the Mid-Tier v7.5 patch4 using the Report Selection form: Error during processing : ARERR [9241] Cannot create report directory Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your administrator. I used the Report Creator in Mid-Tier to create this report, it should be running. We also have a Crystal report server 2008 integrated with our Mid-Tier on a separate server and the Crystal Reports run fine. Is there a directory I should be granting the Remedy Service Account permission to on the Mid-Tier server to get this to run? Any ideas? We are running the OOB Tomcat as our JVM and web server. Thanks. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" smime.p7s Description: S/MIME cryptographic signature
