Hi all,
Firts of all, I'm going to explain the situation of the REMEDY system I
have:
Server:
SO: HP-UX 11.23
BD: Oracle 10g (remote server)
Version: ARSystem 7.5 patch 3 (no ITSM)
LDAP: Active Directory
The client I'm working for has a system like that, with ARDBC and AREA LDAP
plugins enabled. Both authentication and data retrieval from LDAP into
Vendor forms work correctly. The fact is that AREA LDAP plugin seems to be
chasing referrals, despite of the parameter AREA-LDAP-Chase-Referral is 'F',
because there are opened connections into the server to another LDAPs of the
organization.¿Is there any way to prevent AREA LDAP plugin to follow
referrals into REMEDY?. Below I attached a portion of the aplugin log, and
the AREA-LDAP parameters into the ar.conf file:
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2221 */+VL
AREAVerifyLoginCallback -- user xxxxx
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2224 */<ARSYS.AREA.LDAP> <FINEST>
AREAVerifyLoginCallback
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2226 */<ARSYS.AREA.LDAP> <FINER>
ldap_init("xxxxx", 389)
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2229 */<ARSYS.AREA.LDAP> <FINER> connect
timeout previously: -1
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2231 */<ARSYS.AREA.LDAP> <FINER> connect
timeout used: 35000
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2233 */<ARSYS.AREA.LDAP> <FINER>
ldap_simple_bind("xxxxx", hidden)
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2285 */<ARSYS.AREA.LDAP> <FINEST> After
the bind
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2290 */<ARSYS.AREA.LDAP> <FINER>
ldap_search_ext("DC=xxxxx,DC=xxxxx", 2, "sAMAccountName=xxxxx")
*<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2451 */<ARSYS.AREA.LDAP> <FINER>
Following referral - rebinding*
*<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2545 */<ARSYS.AREA.LDAP> <FINER>
Following referral - rebinding*
*<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2622 */<ARSYS.AREA.LDAP> <FINER>
Following referral - rebinding*
*<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2658 */<ARSYS.AREA.LDAP> <FINER>
Following referral - rebinding*
*<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2661 */<ARSYS.AREA.LDAP> <FINER>
Following referral - rebinding*
*<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2665 */<ARSYS.AREA.LDAP> <FINER>
Following referral - rebinding*
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.2775 */<ARSYS.AREA.LDAP> <FINER>
ldap_simple_bind("CN=xxxxx,OU=INFR,OU=Usuarios,OU=xxxxx,OU=xxxxx,DC=xxxxx,DC=xxxxx",
hidden)
...
...
<PLGN> <TID: 000005> <RPC ID: 0000001233> <Queue: AREA > <Client-RPC:
390695> /* Mon Jul 18 2011 10:56:45.3123
*/-VL OK
AREA-LDAP-Bind-Password: xxxx
AREA-LDAP-Bind-User: xxxx\xxxxx
AREA-LDAP-Port: 389
AREA-LDAP-Hostname: xxxxx
AREA-LDAP-Use-Groups: 0
AREA-LDAP-User-Base: DC=xxxxx,DC=xxxxx
AREA-LDAP-User-Filter: sAMAccountName=$\USER$
AREA-LDAP-UseSSL: F
AREA-LDAP-Chase-Referral: F
Thanks in advance,
Miguel
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