ARERR 372 in arerror.log
Hi all, Here are my system details: ARServer 7.5 patch 7 ITSM 7.6.01 Windows NT MS SQL 2005 AR Server Group with 2 servers This is my first time trying the list out. Recently seeing this getting this error message in the arerror.log. 390603 : Could not create alert event (ARERR 372) Thu Sep 08 11:02:15 2011 Wrong number of parameters or bad parameter values specified in function for the field : SendEMail() 390603 is thread. Thanks Joe Williams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 372 in arerror.log
Forgot to mention, we are not using Remedy Alert. The alert services is not running. Thanks listers. Joe Williams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 372 in arerror.log
Joe W, You might require an API log at the time that error is occurring to check what parameter was missing.. Meanwhile it will help if you look up your email configuration to make sure that none of the required fields are accidently blank.. It could happen if the configuration was imported and you had a check on making required fields not required as a preference during import or if someone nulled out the value by hitting the DB directly... Joe -Original Message- From: Joseph Williams Sent: Thursday, September 08, 2011 1:23 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: ARERR 372 in arerror.log Hi all, Here are my system details: ARServer 7.5 patch 7 ITSM 7.6.01 Windows NT MS SQL 2005 AR Server Group with 2 servers This is my first time trying the list out. Recently seeing this getting this error message in the arerror.log. 390603 : Could not create alert event (ARERR 372) Thu Sep 08 11:02:15 2011 Wrong number of parameters or bad parameter values specified in function for the field : SendEMail() 390603 is thread. Thanks Joe Williams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 372 in arerror.log
Joe W, Irrespective to whether or not the services are running or not, alerts are not stopped from being created in the Alerts form.. They still will be when workflow attempts to create them. They just are not sent because the service is not running to poll that form.. So while the alert is being created, there is a missing parameter in the email configuration that is causing that error. Check your email configuration form, or turn on your API logging if you want to catch the culprit.. Joe -Original Message- From: Joseph Williams Sent: Thursday, September 08, 2011 1:43 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARERR 372 in arerror.log Forgot to mention, we are not using Remedy Alert. The alert services is not running. Thanks listers. Joe Williams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 372 in arerror.log
Thanks for replying. I have had api logging turned on. What should I be looking for? Joe W ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 372 in arerror.log
Hello Joe, The event is coming from the escalation queue, so that’s the workflow to check first to see what data it is trying to use. I do find it interesting that it lists the field as “SendEMail()” – normally I would expect to see the field id in the parentheses; is it possible this is a field that was used and recently deleted from the form? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joseph Williams Sent: Thursday, September 08, 2011 1:24 PM To: arslist@ARSLIST.ORG Subject: ARERR 372 in arerror.log Hi all, Here are my system details: ARServer 7.5 patch 7 ITSM 7.6.01 Windows NT MS SQL 2005 AR Server Group with 2 servers This is my first time trying the list out. Recently seeing this getting this error message in the arerror.log. 390603 : Could not create alert event (ARERR 372) Thu Sep 08 11:02:15 2011 Wrong number of parameters or bad parameter values specified in function for the field : SendEMail() 390603 is thread. Thanks Joe Williams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 372 in arerror.log
Thanks so much for your response. Deleted a field from what form? Alert Events form? We are currently not using Alert. Thanks Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 372 in arerror.log
It’s a good thought but if the AR System was trying to reference a deleted field you would see missing field or field name kind of an error. This is a case of a missing value in the configuration of the Outbound email in the email configuration form.. Joe From: Logan, Kelly Sent: Thursday, September 08, 2011 1:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARERR 372 in arerror.log ** Hello Joe, The event is coming from the escalation queue, so that’s the workflow to check first to see what data it is trying to use. I do find it interesting that it lists the field as “SendEMail()” – normally I would expect to see the field id in the parentheses; is it possible this is a field that was used and recently deleted from the form? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joseph Williams Sent: Thursday, September 08, 2011 1:24 PM To: arslist@ARSLIST.ORG Subject: ARERR 372 in arerror.log Hi all, Here are my system details: ARServer 7.5 patch 7 ITSM 7.6.01 Windows NT MS SQL 2005 AR Server Group with 2 servers This is my first time trying the list out. Recently seeing this getting this error message in the arerror.log. 390603 : Could not create alert event (ARERR 372) Thu Sep 08 11:02:15 2011 Wrong number of parameters or bad parameter values specified in function for the field : SendEMail() 390603 is thread. Thanks Joe Williams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
