Re: ARERR 8939: Plugin Server not responding
Hi,
the plug-in server usually runs on either or 9998 by default.
As there are many plug-ins that use the server, you should not update the
pluginsvr_config.xml but focus on the Web Services entries in the ar.conf
file.
You should have something similar to the below in the ar.conf for a 7.1/7.5
server version - you need to validate the path and the file names as there
was some issues in the documentation referencing these files if you
configured Web Services manually after the server was installed.
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\arapi71.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\axis.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\log4j-1.2.8.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\websvc71.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\wsdl4j-1.5.1.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\xercesImpl.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\xmlParserAPIs.jar;
ARF-Java-Class-Path: C:\Program Files\AR
System\itsm7rtm\commons-logging-1.0.4.jar;
ARF-Java-Class-Path: C:\Program Files\AR
System\itsm7rtm\commons-discovery-0.2.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\jaxrpc.jar;
ARF-Java-Class-Path: C:\Program Files\AR System\itsm7rtm\saaj.jar;
Plugin: WebService.dll
Plugin: arealdap.dll
Plugin: ardbcldap.dll
Plugin: ardbcconf.dll
Plugin: FlashboardObject.dll
Plugin: ServerAdmin.dll
Plugin: reportplugin.dll
In the later versions of ARS ( 7.6), the additional line you have mentioned
below has been added Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE
ARSYS.ALRT.WEBSERVICE {serverName:Port}, but as you are on an earlier
version I don't believe that you need this (to do with interacting with
BAO). The plug-in server also went to java, thus the aliasing required
that was mentioned by Vyom with the 2 entries - these are not required in
the 7.1/7.5 versions so should be removed.
The Web Service plug-in was run by the WebService.dll in the 7.1/7.5
versions, so you need to ensure the paths to the dependency files for the
.dll are correct.
Cheers
Carl
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guy
Sent: 09 July 2012 20:44
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi Friends,
Thanks for all those valuble inputs. I guess i am almost near the culprit
now!
Environment:
ARS 7.1 patch 006 OS: Linux
I find that the port numbers vary in the ar.conf file from that in
pluginsvr_config.xml.
ar.conf has 7156
pluginsvr_config.xml has
Also, i dont find the following entry in ar.conf file!
Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
{serverName:Port}
So, my doubt now is : Is specifying the Server plugin alias mandatory in the
ar.conf file. Because i have the entry
Plugin: /opt/remedy/ARSystem/bin/libwebservice.so.
Also, should i change the port number to 7156 in the plugin_config.xml?
The server installation was done years back without me and we dont have any
clear documentation on the order of installation and config details!
Is there any white paper/doc available on the checklist for web service
configuration settings. The one available in Integration with third party
plugins doesnt really help much!
It will be great if you can help me with this!
Thanks a bunch to all of you again!
Regards,
Gifthia
On Fri, Jul 6, 2012 at 9:04 AM, ITSM.Support itsm.supp...@vyomlabs.com
wrote:
**
Hi,
You can check below things:
-Verify from task-manager if arplugin.exe is running, if not restart ARPort
mapper service.
-If port mapper is not configured for assigning the port check if same port
is being used by some another application
-You may also check if the below entries for web service plug-ins are in
ar.conf (ar.cfg) file. (arserver and port number must be same for each
plugin)
. Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
ARServer:Port No
. Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE
ARServer:Port No
-Also there may be issue with pluginsvr_config.xml file. Check if above
plug-ins are registered in pluginsvr_config.xml file with same port number
which is configured in ar.conf file.
-Check the libraries/jars are available in specified directory.
-User should try with increasing 'Filter API RPC Time out' value and again
check with the issue.
--
Regards,
ITSM Support
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guy
Sent: Friday, July
Re: ARERR 8939: Plugin Server not responding
Hi Friends,
Thanks for all those valuble inputs. I guess i am almost near the culprit
now!
*Environment:*
*ARS 7.1 patch 006 OS: Linux*
I find that the port numbers vary in the ar.conf file from that in
pluginsvr_config.xml.
ar.conf has 7156
pluginsvr_config.xml has
Also, i dont find the following entry in ar.conf file!
Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
{serverName:Port}
So, my doubt now is : Is specifying the Server plugin alias mandatory in
the ar.conf file. Because i have the entry
Plugin: /opt/remedy/ARSystem/bin/libwebservice.so.
Also, should i change the port number to 7156 in the plugin_config.xml?
The server installation was done years back without me and we dont have any
clear documentation on the order of installation and config details!
Is there any white paper/doc available on the checklist for web service
configuration settings. The one available in Integration with third party
plugins doesnt really help much!
It will be great if you can help me with this!
Thanks a bunch to all of you again!
Regards,
Gifthia
On Fri, Jul 6, 2012 at 9:04 AM, ITSM.Support itsm.supp...@vyomlabs.comwrote:
**
Hi,
** **
You can check below things:
** **
-Verify from task-manager if arplugin.exe is running, if not restart
ARPort mapper service.
** **
-If port mapper is not configured for assigning the port check if same
port is being used by some another application
** **
-You may also check if the below entries for web service plug-ins are in
ar.conf (ar.cfg) file. (arserver and port number must be same for each
plugin)
· Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
ARServer:Port No
· Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE
ARServer:Port No
** **
-Also there may be issue with pluginsvr_config.xml file. Check if above
plug-ins are registered in pluginsvr_config.xml file with same port number
which is configured in ar.conf file.
** **
-Check the libraries/jars are available in specified directory.
-User should try with increasing 'Filter API RPC Time out' value and again
check with the issue.
--
Regards,
ITSM Support
** **
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Remedy Guy
*Sent:* Friday, July 06, 2012 1:18 AM
*To:* arslist@ARSLIST.ORG
*Subject:* ARERR 8939: Plugin Server not responding
** **
** Hi Friends,
** **
I have created a prototype web service in ARS 7.1 patch 004. I am trying
to consume the same from the same server using Filter Set fields.
But, all i receive is ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your AR
System Administrator for assistance.
** **
I consumed the same Web Service using SOAPUI client and it works fine. I
am able to receive the response in the UI client.
The error happens only when consumed from Remedy.
** **
Am i missing out anything? Where should i start to debug. I could not find
out anything in the Plug-in log.
Your help will be of great help to me.
** **
Thanks,
Gifthia
** **
** **
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
It seems like your version of remedy is still using C plugin for
Webservices. That is why you have references to
/opt/remedy/ARSystem/bin/libwebservice.so file.
Did you check if the file really exists in that path?
At some point of time BMC converted this C plugin to Java based.
Port: is the default port for Java plug in.
Since you are still in C version you do not need to add any plug in alias.
Check for this line in ar.conf
Plugin-Port: , if that has 7156, that means your c plug in is using 7156.
Some times it helps turning on port mapper to debug port related issues.
Please enable port mapper in your ar.conf, restart ars and see if it helps.
On Monday, July 9, 2012 12:43:49 PM UTC-7, Remedy Guy wrote:
** Hi Friends,
Thanks for all those valuble inputs. I guess i am almost near the culprit
now!
*Environment:*
*ARS 7.1 patch 006 OS: Linux*
I find that the port numbers vary in the ar.conf file from that in
pluginsvr_config.xml.
ar.conf has 7156
pluginsvr_config.xml has
Also, i dont find the following entry in ar.conf file!
Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
{serverName:Port}
So, my doubt now is : Is specifying the Server plugin alias mandatory in
the ar.conf file. Because i have the entry
Plugin: /opt/remedy/ARSystem/bin/libwebservice.so.
Also, should i change the port number to 7156 in the plugin_config.xml?
The server installation was done years back without me and we dont have
any clear documentation on the order of installation and config details!
Is there any white paper/doc available on the checklist for web service
configuration settings. The one available in Integration with third party
plugins doesnt really help much!
It will be great if you can help me with this!
Thanks a bunch to all of you again!
Regards,
Gifthia
On Fri, Jul 6, 2012 at 9:04 AM, ITSM.Support itsm.supp...@vyomlabs.comwrote:
**
Hi,
** **
You can check below things:
** **
-Verify from task-manager if arplugin.exe is running, if not restart
ARPort mapper service.
** **
-If port mapper is not configured for assigning the port check if same
port is being used by some another application
** **
-You may also check if the below entries for web service plug-ins are in
ar.conf (ar.cfg) file. (arserver and port number must be same for each
plugin)
· Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE
ARSYS.ALRT.WEBSERVICE ARServer:Port No
· Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE
ARServer:Port No
** **
-Also there may be issue with pluginsvr_config.xml file. Check if above
plug-ins are registered in pluginsvr_config.xml file with same port number
which is configured in ar.conf file.
** **
-Check the libraries/jars are available in specified directory.
-User should try with increasing 'Filter API RPC Time out' value and
again check with the issue.
--
Regards,
ITSM Support
** **
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Remedy Guy
*Sent:* Friday, July 06, 2012 1:18 AM
*To:* arslist@ARSLIST.ORG
*Subject:* ARERR 8939: Plugin Server not responding
** **
** Hi Friends,
** **
I have created a prototype web service in ARS 7.1 patch 004. I am trying
to consume the same from the same server using Filter Set fields.
But, all i receive is ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your AR
System Administrator for assistance.
** **
I consumed the same Web Service using SOAPUI client and it works fine. I
am able to receive the response in the UI client.
The error happens only when consumed from Remedy.
** **
Am i missing out anything? Where should i start to debug. I could not
find out anything in the Plug-in log.
Your help will be of great help to me.
** **
Thanks,
Gifthia
** **
** **
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Hi,
Yes, libwebservice.so file exists in the path specified.
And the Plugin Port : 7156 entry also appears in ar.conf file.
In the pluginsvr_config xml, i see that
nameARSYS.ARF.WEBSERVICE/name
typeFilterAPI/type
codeJAVA/code
filename/opt/remedy/ARSystem/pluginsvr/websvcjava71.jar/filename
classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname
so, i take it as that my plugin is Java based. Also, i have the following
element mapped:
port/port
regPortMapperfalse/regPortMapper
loadNativePluginHosttrue/loadNativePluginHost
This tells me that the Java plugin is used to load the native C plugins.
So, now should i add the server alias? And change the port numbers?
I am still kind of confused in this. Please bear if i am being silly :(
Regards,
Gifthia
On Mon, Jul 9, 2012 at 1:07 PM, patchsk vamsi...@gmail.com wrote:
** It seems like your version of remedy is still using C plugin for
Webservices. That is why you have references to /opt/remedy/ARSystem/bin/
**libwebservice.so file.
Did you check if the file really exists in that path?
At some point of time BMC converted this C plugin to Java based.
Port: is the default port for Java plug in.
Since you are still in C version you do not need to add any plug in alias.
Check for this line in ar.conf
Plugin-Port: , if that has 7156, that means your c plug in is using 7156.
Some times it helps turning on port mapper to debug port related issues.
Please enable port mapper in your ar.conf, restart ars and see if it helps.
On Monday, July 9, 2012 12:43:49 PM UTC-7, Remedy Guy wrote:
** Hi Friends,
Thanks for all those valuble inputs. I guess i am almost near the culprit
now!
*Environment:*
*ARS 7.1 patch 006 OS: Linux*
I find that the port numbers vary in the ar.conf file from that in
pluginsvr_config.xml.
ar.conf has 7156
pluginsvr_config.xml has
Also, i dont find the following entry in ar.conf file!
Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
{serverName:Port}
So, my doubt now is : Is specifying the Server plugin alias mandatory in
the ar.conf file. Because i have the entry
Plugin: /opt/remedy/ARSystem/bin/**libwebservice.so.
Also, should i change the port number to 7156 in the plugin_config.xml?
The server installation was done years back without me and we dont have
any clear documentation on the order of installation and config details!
Is there any white paper/doc available on the checklist for web service
configuration settings. The one available in Integration with third party
plugins doesnt really help much!
It will be great if you can help me with this!
Thanks a bunch to all of you again!
Regards,
Gifthia
On Fri, Jul 6, 2012 at 9:04 AM, ITSM.Support
itsm.supp...@vyomlabs.comwrote:
**
Hi,
** **
You can check below things:
** **
-Verify from task-manager if arplugin.exe is running, if not restart
ARPort mapper service.
** **
-If port mapper is not configured for assigning the port check if same
port is being used by some another application
** **
-You may also check if the below entries for web service plug-ins are in
ar.conf (ar.cfg) file. (arserver and port number must be same for each
plugin)
· Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE
ARSYS.ALRT.WEBSERVICE ARServer:Port No
· Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE
ARServer:Port No
** **
-Also there may be issue with pluginsvr_config.xml file. Check if above
plug-ins are registered in pluginsvr_config.xml file with same port number
which is configured in ar.conf file.
** **
-Check the libraries/jars are available in specified directory.
-User should try with increasing 'Filter API RPC Time out' value and
again check with the issue.
--
Regards,
ITSM Support
** **
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom
Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/**
company/vyom-labs http://www.linkedin.com/company/vyom-labs
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Remedy Guy
*Sent:* Friday, July 06, 2012 1:18 AM
*To:* arslist@ARSLIST.ORG
*Subject:* ARERR 8939: Plugin Server not responding
** **
** Hi Friends,
** **
I have created a prototype web service in ARS 7.1 patch 004. I am trying
to consume the same from the same server using Filter Set fields.
But, all i receive is ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your AR
System Administrator for assistance.
** **
I consumed the same Web Service using SOAPUI client and it works fine. I
am able to receive the response in the UI client
Re: ARERR 8939: Plugin Server not responding
:* ARERR 8939: Plugin Server not responding ** ** ** Hi Friends, ** ** I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. ** ** I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. ** ** Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. ** ** Thanks, Gifthia ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
I hate to ask this but, .
When the ARS Server was installed was the Web Service Plugin installed?
In the ar.conf (ar.cfg for Windows) do you have
Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE {serverName:Port}
Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE
{serverName:Port}
And in pluginsvr\pluginsvr_config.xml is the plugin listed
plugin
nameARSYS.ARF.WEBSERVICE/name
...
AND
plugin
nameARSYS.ALRT.WEBSERVICE/name
...
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Thursday, July 05, 2012 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 8939: Plugin Server not responding
**
Did you recycle the AR Service, if I recall correctly this change requires a
restart of the remedy AR service.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
T 972.431.1518
F 972.431.1027
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Remedy Guy
Sent: Thursday, July 05, 2012 5:12 PM
To: arslist@arslist.org
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi Andrew!
Thanks for the info. I changed the value to debug in the xml file mentioned!
Again ran a test. Now, all i could see in the arjavaplugin.log is
tatic initialize method invoked
UserDefined value for sample null
Static initialize method invoked
UserDefined value for sample Property Value
Static initialize method invoked
UserDefined value for sample null... the same stuff repeated throughout!
Am i missing out something else?
Thanks,
Gifthia
-Original Message-
On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C wrote:
**
Web service debug log data can be found in the javaplugin.log after you have
updated the log4j_pluginsvr.xml level to debug.
You have to go to .\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml
And change the level to debug
!-- Print only messages of level debug or above in the package
com.bmc.arsys --
logger name=com.bmc.arsys.pluginsvr
level value=debug /
/logger
logger name=com.bmc.arsys.api
level value=debug /
/logger
logger name=com.bmc.arsys.utils
level value=debug /
/logger
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Remedy Guy
Sent: Thursday, July 05, 2012 3:01 PM
To: arslist@arslist.org
Subject: Re: ARERR 8939: Plugin Server not responding
** Hi,
The Web Service Logging has been enabled as well as the Plug-in log(with ALL).
Still, i dont find any entry related to the plug-in error in the WEB SERVICES
log nor the PLUG-IN log.
Thanks,
Gifthia
-Original Message-
On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare wrote:
**
Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web
Service Logging.
Also, change the plugin log settings to ALL, if you haven't already.
Regards,
Anish
-Original Message-
Date: Thu, 5 Jul 2012 12:47:58 -0700
From: iloverem...@gmail.com
Subject: ARERR 8939: Plugin Server not responding
To: arslist@ARSLIST.ORG
** Hi Friends,
I have created a prototype web service in ARS 7.1 patch 004. I am trying to
consume the same from the same server using Filter Set fields.
But, all i receive is ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your AR System
Administrator for assistance.
I consumed the same Web Service using SOAPUI client and it works fine. I am
able to receive the response in the UI client.
The error happens only when consumed from Remedy.
Am i missing out anything? Where should i start to debug. I could not find out
anything in the Plug-in log.
Your help will be of great help to me.
Thanks,
Gifthia
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Hi, You can check below things: -Verify from task-manager if arplugin.exe is running, if not restart ARPort mapper service. -If port mapper is not configured for assigning the port check if same port is being used by some another application -You may also check if the below entries for web service plug-ins are in ar.conf (ar.cfg) file. (arserver and port number must be same for each plugin) . Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE ARServer:Port No . Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ARServer:Port No -Also there may be issue with pluginsvr_config.xml file. Check if above plug-ins are registered in pluginsvr_config.xml file with same port number which is configured in ar.conf file. -Check the libraries/jars are available in specified directory. -User should try with increasing 'Filter API RPC Time out' value and again check with the issue. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guy Sent: Friday, July 06, 2012 1:18 AM To: arslist@ARSLIST.ORG Subject: ARERR 8939: Plugin Server not responding ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Check if Host file (on windows:C:\Windows\System32\drivers\etc) has entry of the server 127.0.0.1 alias fully qualified name Ravi Date: Thu, 5 Jul 2012 18:55:06 -0400 From: ago...@jcp.com Subject: Re: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Did you recycle the AR Service, if I recall correctly this change requires a restart of the remedy AR service. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com T 972.431.1518 F 972.431.1027 jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 5:12 PM To: arslist@arslist.org Subject: Re: ARERR 8939: Plugin Server not responding ** Hi Andrew! Thanks for the info. I changed the value to debug in the xml file mentioned! Again ran a test. Now, all i could see in the arjavaplugin.log is tatic initialize method invoked UserDefined value for sample null Static initialize method invoked UserDefined value for sample Property Value Static initialize method invoked UserDefined value for sample null... the same stuff repeated throughout! Am i missing out something else? Thanks, Gifthia On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Web service debug log data can be found in the javaplugin.log after you have updated the log4j_pluginsvr.xml level to debug. You have to go to …\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml And change the level to debug !-- Print only messages of level debug or above in the package com.bmc.arsys -- logger name=com.bmc.arsys.pluginsvr level value=debug / /logger logger name=com.bmc.arsys.api level value=debug / /logger logger name=com.bmc.arsys.utils level value=debug / /logger Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 3:01 PM To: arslist@arslist.org Subject: Re: ARERR 8939: Plugin Server not responding ** Hi, The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. Thanks, Gifthia On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare anishkark...@hotmail.com wrote: ** Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARERR 8939: Plugin Server not responding
Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARERR 8939: Plugin Server not responding during Web Service consumption
Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields.But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks,Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Hi, The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. Thanks, Gifthia On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare anishkark...@hotmail.comwrote: ** Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish -- Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Seems like you have issues connecting to java plug in server. 1.Make sure you have this listed in your ar.conf file. Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE xyz: 2.Go to the pluing conf file and make sure you see the entries related to the above plugin. And verify the corresponding jar files exist in the path mentioned in this file. 3. Try tuning the following parameters in ar.conf file Plugin-ARDBC-Threads: 2 4 Plugin-Filter-API-Threads: 2 15 Set-Process-Timeout: 20 Server-Plugin-Default-Timeout: 1 On Thursday, July 5, 2012 1:01:14 PM UTC-7, Remedy Guy wrote: ** Hi, The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. Thanks, Gifthia On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare anishkark...@hotmail.comwrote: ** Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish -- Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Web service debug log data can be found in the javaplugin.log after you have updated the log4j_pluginsvr.xml level to debug. You have to go to ...\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml And change the level to debug !-- Print only messages of level debug or above in the package com.bmc.arsys -- logger name=com.bmc.arsys.pluginsvr level value=debug / /logger logger name=com.bmc.arsys.api level value=debug / /logger logger name=com.bmc.arsys.utils level value=debug / /logger Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 3:01 PM To: arslist@arslist.org Subject: Re: ARERR 8939: Plugin Server not responding ** Hi, The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. Thanks, Gifthia On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare anishkark...@hotmail.com wrote: ** Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Hi Andrew! Thanks for the info. I changed the value to debug in the xml file mentioned! Again ran a test. Now, all i could see in the arjavaplugin.log is tatic initialize method invoked UserDefined value for sample null Static initialize method invoked UserDefined value for sample Property Value Static initialize method invoked UserDefined value for sample null... the same stuff repeated throughout! Am i missing out something else? Thanks, Gifthia On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Web service debug log data can be found in the javaplugin.log after you have updated the log4j_pluginsvr.xml level to debug. ** ** ** ** You have to go to …\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml*** * ** ** And change the level to debug ** ** ** ** !-- Print only messages of level debug or above in the package com.bmc.arsys -- logger name=com.bmc.arsys.pluginsvr level value=debug / /logger logger name=com.bmc.arsys.api level value=debug / /logger logger name=com.bmc.arsys.utils level value=debug / /logger ** ** Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] *On Behalf Of *Remedy Guy *Sent:* Thursday, July 05, 2012 3:01 PM *To:* arslist@arslist.org *Subject:* Re: ARERR 8939: Plugin Server not responding ** ** ** Hi, ** ** The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. ** ** ** ** Thanks, Gifthia ** ** ** ** On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare anishkark...@hotmail.com wrote: ** Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish -- Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, ** ** I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. ** ** I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. ** ** Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. ** ** Thanks, Gifthia ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Hi, Web Service errors can be a big pain to troubleshoot as you are finding as they spit out the same error for a number of different issues. I would say start with the basics in checking the setup for the plug-in e.g. Config files, pathing, aliasing, correct dll references, etc. Did you install the Web Service plug-in with the Server install, or have you configured it after the install? Have you tried another basic Web Service such as a public WSDL available on the net just to test the plug-in is working and it is not the Web Service you setup in ARS? e.g. http://www.webservicex.net/weatherforecast.asmx?wsdl Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guy Sent: 05 July 2012 23:12 To: arslist@ARSLIST.ORG Subject: Re: ARERR 8939: Plugin Server not responding ** Hi Andrew! Thanks for the info. I changed the value to debug in the xml file mentioned! Again ran a test. Now, all i could see in the arjavaplugin.log is tatic initialize method invoked UserDefined value for sample null Static initialize method invoked UserDefined value for sample Property Value Static initialize method invoked UserDefined value for sample null... the same stuff repeated throughout! Am i missing out something else? Thanks, Gifthia On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Web service debug log data can be found in the javaplugin.log after you have updated the log4j_pluginsvr.xml level to debug. You have to go to .\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml And change the level to debug !-- Print only messages of level debug or above in the package com.bmc.arsys -- logger name=com.bmc.arsys.pluginsvr level value=debug / /logger logger name=com.bmc.arsys.api level value=debug / /logger logger name=com.bmc.arsys.utils level value=debug / /logger Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 3:01 PM To: arslist@arslist.org Subject: Re: ARERR 8939: Plugin Server not responding ** Hi, The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. Thanks, Gifthia On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare anishkark...@hotmail.com wrote: ** Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish _ Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Did you recycle the AR Service, if I recall correctly this change requires a restart of the remedy AR service. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com T 972.431.1518 F 972.431.1027 jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 5:12 PM To: arslist@arslist.org Subject: Re: ARERR 8939: Plugin Server not responding ** Hi Andrew! Thanks for the info. I changed the value to debug in the xml file mentioned! Again ran a test. Now, all i could see in the arjavaplugin.log is tatic initialize method invoked UserDefined value for sample null Static initialize method invoked UserDefined value for sample Property Value Static initialize method invoked UserDefined value for sample null... the same stuff repeated throughout! Am i missing out something else? Thanks, Gifthia On Thu, Jul 5, 2012 at 1:28 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Web service debug log data can be found in the javaplugin.log after you have updated the log4j_pluginsvr.xml level to debug. You have to go to ...\BMC Software\ARSystem\pluginsvr\log4j_pluginsvr.xml And change the level to debug !-- Print only messages of level debug or above in the package com.bmc.arsys -- logger name=com.bmc.arsys.pluginsvr level value=debug / /logger logger name=com.bmc.arsys.api level value=debug / /logger logger name=com.bmc.arsys.utils level value=debug / /logger Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Remedy Guy Sent: Thursday, July 05, 2012 3:01 PM To: arslist@arslist.org Subject: Re: ARERR 8939: Plugin Server not responding ** Hi, The Web Service Logging has been enabled as well as the Plug-in log(with ALL). Still, i dont find any entry related to the plug-in error in the WEB SERVICES log nor the PLUG-IN log. Thanks, Gifthia On Thu, Jul 5, 2012 at 12:51 PM, Anish Karkare anishkark...@hotmail.com wrote: ** Go to BMC Remedy Mid Tier - Configuration Tool - Log Settings - Enable Web Service Logging. Also, change the plugin log settings to ALL, if you haven't already. Regards, Anish Date: Thu, 5 Jul 2012 12:47:58 -0700 From: iloverem...@gmail.com Subject: ARERR 8939: Plugin Server not responding To: arslist@ARSLIST.ORG ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARERR 8939 - Plugin server not responding
Hi All, Suddenly the plugin server stopped responding on production machine. The webservice transactions are failing and sometimes 1 out of 10 records gets transfered. Arerror.log shows repeated entries of Plugin Server not responding ARERR[8939] Though plugin server is up and running. ARS: 7.01 patch 4 OS: Solaris 9 DB Oracle 9i Midtier : Windows box Plugin log also shows -FAIL entries. It shows that ARPlugin is trying to initialize but then it terminates. Let me know whats the way forward... Regards Ankur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 8939 - Plugin server not responding
Also FWIW... I'm working with BMC on a very similar issue (different OS), only arplugin isn't working on one server in a two node group (it works just fine on the other node, running via armonitor). Removing arplugin from armonitor.cfg and running the plugin server manually in a dos box works flawlessly (as long as the console stays logged in) :) ARS 7.0.1 patch 6 Windows 2003 SQL Server 2000 I'll post what BMC comes up with when I get something. Perhaps that will help even though you're on a different OS. Mike On 1/11/08, David Durling [EMAIL PROTECTED] wrote: Ankur, We've had issues with arplugin still appearing in the process list, but not functioning properly until it was manually killed (armonitor restarts it automatically). The problem we see is with AREA authentication not working. I'm on an older ars I don't get error 8939, but just mentioning in case of use. ARS 6.0.1, Solaris 9, Oracle 9i, midtier same box David Durling University of Georgia Hi All, Suddenly the plugin server stopped responding on production machine. The webservice transactions are failing and sometimes 1 out of 10 records gets transfered. Arerror.log shows repeated entries of Plugin Server not responding ARERR[8939] Though plugin server is up and running. ARS: 7.01 patch 4 OS: Solaris 9 DB Oracle 9i Midtier : Windows box Plugin log also shows -FAIL entries. It shows that ARPlugin is trying to initialize but then it terminates. Let me know whats the way forward... Regards Ankur ___ David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 8939 - Plugin server not responding
Ankur, We've had issues with arplugin still appearing in the process list, but not functioning properly until it was manually killed (armonitor restarts it automatically). The problem we see is with AREA authentication not working. I'm on an older ars I don't get error 8939, but just mentioning in case of use. ARS 6.0.1, Solaris 9, Oracle 9i, midtier same box David Durling University of Georgia Hi All, Suddenly the plugin server stopped responding on production machine. The webservice transactions are failing and sometimes 1 out of 10 records gets transfered. Arerror.log shows repeated entries of Plugin Server not responding ARERR[8939] Though plugin server is up and running. ARS: 7.01 patch 4 OS: Solaris 9 DB Oracle 9i Midtier : Windows box Plugin log also shows -FAIL entries. It shows that ARPlugin is trying to initialize but then it terminates. Let me know whats the way forward... Regards Ankur ___ David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 8939 - Plugin server not responding
Thank You guys, Killed the arplugin process manually and its been 45 mins...working almost fine(new records going through but updates are failing) Mike...please do update once you hear from BMC. I also have two issues logged with BMC for the same and the only answer I get is to wait for next patch. Ankur -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Wallick Sent: 12 January 2008 03:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8939 - Plugin server not responding Also FWIW... I'm working with BMC on a very similar issue (different OS), only arplugin isn't working on one server in a two node group (it works just fine on the other node, running via armonitor). Removing arplugin from armonitor.cfg and running the plugin server manually in a dos box works flawlessly (as long as the console stays logged in) :) ARS 7.0.1 patch 6 Windows 2003 SQL Server 2000 I'll post what BMC comes up with when I get something. Perhaps that will help even though you're on a different OS. Mike On 1/11/08, David Durling [EMAIL PROTECTED] wrote: Ankur, We've had issues with arplugin still appearing in the process list, but not functioning properly until it was manually killed (armonitor restarts it automatically). The problem we see is with AREA authentication not working. I'm on an older ars I don't get error 8939, but just mentioning in case of use. ARS 6.0.1, Solaris 9, Oracle 9i, midtier same box David Durling University of Georgia Hi All, Suddenly the plugin server stopped responding on production machine. The webservice transactions are failing and sometimes 1 out of 10 records gets transfered. Arerror.log shows repeated entries of Plugin Server not responding ARERR[8939] Though plugin server is up and running. ARS: 7.01 patch 4 OS: Solaris 9 DB Oracle 9i Midtier : Windows box Plugin log also shows -FAIL entries. It shows that ARPlugin is trying to initialize but then it terminates. Let me know whats the way forward... Regards Ankur __ _ David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
