Re: AREmiai using MAPI protocol
Yes, started the ARemail engine as the domain/email user and as domain/admin user -same error message. Verified the email profile is properly setup and is created. Once thing to point out I am running MAPI over HTTPS to the mail server. I am able to login as domain user and start Outlook to view test message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol OH, I just thought of this too. Has the domain user that the service is running as logged into the server and configured the Mail Profile? If the service is running as domain\emailuser but domain\user1 starts the service, Windows is still going to use domain\emailuser's Mail profile. If it has never been setup as that user logged in the profile settings will not be setup. I would think the error should be something more like the profile cannot be found instead of unable to login but you never know. Jason On Fri, Aug 28, 2009 at 8:36 AM, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Tried both power and administrator - did not work - unable to login to MAPI Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 28, 2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol You will probably have to give that domain user account for the aremail service local group membership in Power Users or Administrators. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284) at java.lang.Thread.run(Unknown Source) Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at
Re: AREmiai using MAPI protocol
I had forgot about using it over HTTPS. I have never explored that option. Where does the HTTPS come into play? The Outlook client would handle any encryption to the Exchange server (Encrypt data between Microsoft Office Outlook and Microsoft Exchange), correct? That shouldn't affect the Email Engine. The Email Engine is hooking into the API of the Outlook client, right? So there is no HTTPS there. Are you using the Outlook Anywhere Connect to Microsoft Exchange using HTTP and then in the Proxy Settings setting Connect using SSL only? On Fri, Aug 28, 2009 at 10:42 AM, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Yes, started the ARemail engine as the domain/email user and as domain/admin user -same error message. Verified the email profile is properly setup and is created. Once thing to point out I am running MAPI over HTTPS to the mail server. I am able to login as domain user and start Outlook to view test message. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol OH, I just thought of this too. Has the domain user that the service is running as logged into the server and configured the Mail Profile? If the service is running as domain\emailuser but domain\user1 starts the service, Windows is still going to use domain\emailuser's Mail profile. If it has never been setup as that user logged in the profile settings will not be setup. I would think the error should be something more like the profile cannot be found instead of unable to login but you never know. Jason On Fri, Aug 28, 2009 at 8:36 AM, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Tried both power and administrator - did not work - unable to login to MAPI Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 28, 2009 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol You will probably have to give that domain user account for the aremail service local group membership in Power Users or Administrators. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Friday, August 28, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol James The service is not auto started but manual. I am able to start the service with the domain account but the domain account does not have privileges to change the properties of the BMC AREmail engine service. The domain account only have users privileges. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of jham36 Sent: Friday, August 28, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: AREmial using MAPI protocol The email engine service needs to be running with an account that has rights to the mailbox. Go to Services on the machine running the email engine and see how the email engine is starting. The user account that is used to start the emai lengine must have rights to the email account you are using. James On Aug 28, 10:36 am, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: Hey Jason, Yes Outlook client is installed on the Email engine server. What is OL ? The email account has log in rights to the MS Exchange mailbox. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 28, 2009 10:34 AM To: arsl...@arslist.org Subject: Re: AREmial using MAPI protocol Is Outlook installed on the Email Engine server? The Email Engine needs OL in order to use MAPI. If OL is installed, is the Email Engine service running as the user with rights to the Exchange mailbox? Jason On 8/28/09, Jordan, Franklin franklin.jor...@hq.doe.gov wrote: I am have made successful connection to AR Server, but receiving the following error msg in the STDERR file. I am using MAPI over HTTPS. Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore SEVERE: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.bmc.mail.mapi.MAPINative.getStore(Native Method) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at
