Re: ARS only accepts invalid Mid Tier Administrator password (SW00448273)
I just tried it in a sandbox 7.6.4 SP4 environment and it worked without a problem. I haven't run into this myself. On Tue, Mar 12, 2013 at 3:15 PM, Joe Castleman joe.castle...@gmail.comwrote: ** Howdy, Just curious if anyone else has encountered this. BMC has logged it as a defect (SW00448273); apparently there was a similar defect in 7.6.04 ( SW00431968). I tried to change Mid-Tier Administrator Password in AR System Server Information. It would not accept any string longer than 1 character (in other words, it would only accept an invalid password). It did allow me to save this 1-character password. I then went into the Mid-Tier Configuration settings, to update the Admin Password under AR Server Settings. It, too, accepted the 1-character password, and Mid Tier does continue to work. This was running ARS 8.0, patch 1, which I upgraded to patch 2 as per Support's instructions. This didn't resolve the problem, though (and curiously, it still says patch 001, but with the date of patch 002's release -- I was told that it's supposed to read this way). I also found that I was able to successfully change the password via the (deprecated) AR User 7.1 thick client, so this issue would appear to be related to Mid Tier. Current config: ARS/Mid Tier 8.0.00 Build 001 201211030845 Apache Tomcat/7.0.30 Windows Server 2008 R2 Java 1.7.0_15 Oracle 11.2 Tried this on another server with the same configuration and it had the same results. Thanks, I'm Joe Castleman _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS only accepts invalid Mid Tier Administrator password (SW00448273)
I can't recall it failing on me either. But thanks for sharing this. Gives us another feature to cross test after resetting passwords. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, March 12, 2013 6:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARS only accepts invalid Mid Tier Administrator password (SW00448273) ** I just tried it in a sandbox 7.6.4 SP4 environment and it worked without a problem. I haven't run into this myself. On Tue, Mar 12, 2013 at 3:15 PM, Joe Castleman joe.castle...@gmail.com wrote: ** Howdy, Just curious if anyone else has encountered this. BMC has logged it as a defect (SW00448273); apparently there was a similar defect in 7.6.04 (SW00431968). I tried to change Mid-Tier Administrator Password in AR System Server Information. It would not accept any string longer than 1 character (in other words, it would only accept an invalid password). It did allow me to save this 1-character password. I then went into the Mid-Tier Configuration settings, to update the Admin Password under AR Server Settings. It, too, accepted the 1-character password, and Mid Tier does continue to work. This was running ARS 8.0, patch 1, which I upgraded to patch 2 as per Support's instructions. This didn't resolve the problem, though (and curiously, it still says patch 001, but with the date of patch 002's release -- I was told that it's supposed to read this way). I also found that I was able to successfully change the password via the (deprecated) AR User 7.1 thick client, so this issue would appear to be related to Mid Tier. Current config: ARS/Mid Tier 8.0.00 Build 001 201211030845 Apache Tomcat/7.0.30 Windows Server 2008 R2 Java 1.7.0_15 Oracle 11.2 Tried this on another server with the same configuration and it had the same results. Thanks, I'm Joe Castleman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS only accepts invalid Mid Tier Administrator password (SW00448273)
I should have clarified that when I successfully changed the password via the 7.1 Aruser client, I meant that I successfully changed it to a *valid* password (which Mid Tier will not let me do -- I can only type one character in that field). Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS only accepts invalid Mid Tier Administrator password (SW00448273)
Faced similar issue on 8.1 but not really something like 1 character however I'll try changing password on our server where we still have 8.0.1 installed and see whether I face similar issue.. as far as 8.1 is concerned, simply changing password on Server information form does not work!! And I used the config file to rectify the issue...More to come on this! Raman On Wed, Mar 13, 2013 at 4:34 AM, Joe Castleman joe.castle...@gmail.comwrote: I should have clarified that when I successfully changed the password via the 7.1 Aruser client, I meant that I successfully changed it to a *valid* password (which Mid Tier will not let me do -- I can only type one character in that field). Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
