ARServer.exe not responding - 911
Tonight I added a new index to the HPD:HelpDesk form. The ArServer Service is not coming back up completely. I have a feeling it is building the relationships. Is there a way to turn that off if I can't get into the application? Some key in the ar.cfg or the config.properties? If I can turn it off and restart the service maybe things will come back up. This is my production system. Got to love BMC. I don't pay for 24 hour support so I can't have a Critical ticket. The woman who called me said she was going to move it down to a High and I would be contacted within 4 - 6 business hours. It doesn't matter that my system is basically down. This is a snippet of my SQL log: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9530 */COMMIT WORK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */SELECT timestamp,owner,lastChanged,wkConnType,alOrder,executeMask,controlfieldId,fieldId,enable,numActions,numElses,queryShort,queryLong FROM actlink WHERE actlinkId = 16909 SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,macroName,shortText,longText FROM actlink_macro WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,assignShort,assignLong,sampleServer,sampleSchema FROM actlink_set WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,command,commandLong FROM actlink_process WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,msgType,msgNum,msgText,msgPane FROM actlink_message WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,charMenu,propShort,propLong,focus,accessOpt,options FROM actlink_set_char WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */INSERT INTO ardefnrel (relId,relType,relOverlayGroup,objectId,objectType,relatedObjId,relatedObjType,objectName,relatedObjName) VALUES (372011,500,'-1',16909,3,1418,1,'ASI:SHR:ButtonsOnDialogRelat_101','AST:Application') SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */INSERT INTO ardefnrel (relId,relType,relOverlayGroup,objectId,objectType,relatedObjId,relatedObjType,objectName,relatedObjName) VALUES
Re: ARServer.exe not responding - 911
Claire, If it is building object relationships, the setting is in the ar.cfg file, and is record-object-relationships, or something similar, but adding an index shouldn't cause that to suddenly happen, depending on the number of tickets in your form, the table might just be locked while it builds it. On Jan 15, 2015 10:36 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Tonight I added a new index to the HPD:HelpDesk form. The ArServer Service is not coming back up completely. I have a feeling it is building the relationships. Is there a way to turn that off if I can’t get into the application? Some key in the ar.cfg or the config.properties? If I can turn it off and restart the service maybe things will come back up. This is my production system. Got to love BMC. I don’t pay for 24 hour support so I can’t have a “Critical” ticket. The woman who called me said she was going to move it down to a “High” and I would be contacted within 4 – 6 business hours. It doesn’t matter that my system is basically down. This is a snippet of my SQL log: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9530 */COMMIT WORK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */SELECT timestamp,owner,lastChanged,wkConnType,alOrder,executeMask,controlfieldId,fieldId,enable,numActions,numElses,queryShort,queryLong FROM actlink WHERE actlinkId = 16909 SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,macroName,shortText,longText FROM actlink_macro WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,assignShort,assignLong,sampleServer,sampleSchema FROM actlink_set WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,command,commandLong FROM actlink_process WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,msgType,msgNum,msgText,msgPane FROM actlink_message WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,charMenu,propShort,propLong,focus,accessOpt,options FROM actlink_set_char WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */INSERT INTO ardefnrel (relId,relType,relOverlayGroup,objectId,objectType,relatedObjId,relatedObjType,objectName,relatedObjName) VALUES (372011,500,'-1',16909,3,1418,1,'ASI:SHR:ButtonsOnDialogRelat_101','AST:Application') SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */INSERT INTO ardefnrel (relId,relType,relOverlayGroup,objectId,objectType,relatedObjId,relatedObjType,objectName,relatedObjName) VALUES (372012,501,'-1',16909,3,1418,1,'ASI:SHR:ButtonsOnDialogRelat_101','AST:Application') SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER:
Re: ARServer.exe not responding - 911
Stop the server and check the ar.cfg for Record-Object-Relationships: T and set it to F - it may not be exactly that text but it should be obvious which one it is. Restart and you should be good to go. It may take several hours to build the relationship data on a large system so your other option is to just wait... Mark From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Sanford, Claire claire.sanf...@memorialhermann.org Sent: 16 January 2015 05:35 To: arslist@ARSLIST.ORG Subject: ARServer.exe not responding - 911 ** Tonight I added a new index to the HPD:HelpDesk form. The ArServer Service is not coming back up completely. I have a feeling it is building the relationships. Is there a way to turn that off if I can’t get into the application? Some key in the ar.cfg or the config.properties? If I can turn it off and restart the service maybe things will come back up. This is my production system. Got to love BMC. I don’t pay for 24 hour support so I can’t have a “Critical” ticket. The woman who called me said she was going to move it down to a “High” and I would be contacted within 4 – 6 business hours. It doesn’t matter that my system is basically down. This is a snippet of my SQL log: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9530 */COMMIT WORK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */SELECT timestamp,owner,lastChanged,wkConnType,alOrder,executeMask,controlfieldId,fieldId,enable,numActions,numElses,queryShort,queryLong FROM actlink WHERE actlinkId = 16909 SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,macroName,shortText,longText FROM actlink_macro WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,assignShort,assignLong,sampleServer,sampleSchema FROM actlink_set WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,command,commandLong FROM actlink_process WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,msgType,msgNum,msgText,msgPane FROM actlink_message WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,charMenu,propShort,propLong,focus,accessOpt,options FROM actlink_set_char WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */INSERT INTO ardefnrel (relId,relType,relOverlayGroup,objectId,objectType,relatedObjId,relatedObjType,objectName,relatedObjName) VALUES (372011,500,'-1',16909,3,1418,1,'ASI:SHR:ButtonsOnDialogRelat_101','AST:Application') SQL TID
Re: ARServer.exe not responding - 911 - Possible fix
Of course after I sent this I realized it was in the ar.cfg. I have set it to F and restarting the server service. _ From: Sanford, Claire Sent: Thursday, January 15, 2015 11:35 PM To: 'arslist@ARSLIST.ORG' Subject: ARServer.exe not responding - 911 Tonight I added a new index to the HPD:HelpDesk form. The ArServer Service is not coming back up completely. I have a feeling it is building the relationships. Is there a way to turn that off if I can't get into the application? Some key in the ar.cfg or the config.properties? If I can turn it off and restart the service maybe things will come back up. This is my production system. Got to love BMC. I don't pay for 24 hour support so I can't have a Critical ticket. The woman who called me said she was going to move it down to a High and I would be contacted within 4 - 6 business hours. It doesn't matter that my system is basically down. This is a snippet of my SQL log: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9530 */COMMIT WORK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */SELECT timestamp,owner,lastChanged,wkConnType,alOrder,executeMask,controlfieldId,fieldId,enable,numActions,numElses,queryShort,queryLong FROM actlink WHERE actlinkId = 16909 SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,macroName,shortText,longText FROM actlink_macro WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,assignShort,assignLong,sampleServer,sampleSchema FROM actlink_set WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,command,commandLong FROM actlink_process WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,msgType,msgNum,msgText,msgPane FROM actlink_message WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,charMenu,propShort,propLong,focus,accessOpt,options FROM actlink_set_char WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */INSERT INTO ardefnrel (relId,relType,relOverlayGroup,objectId,objectType,relatedObjId,relatedObjType,objectName,relatedObjName) VALUES (372011,500,'-1',16909,3,1418,1,'ASI:SHR:ButtonsOnDialogRelat_101','AST:Application') SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER
Re: ARServer.exe not responding - 911
This is one of those settings that you can toggle in the admin console but won't have any impact until the server is restarted - at which point it appears to not be starting up as it is taking so long. If it's been a while since the server was restarted you may not even remember/know who set the option. You wouldn't be the first person to encounter this. Mark From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on behalf of Sanford, Claire claire.sanf...@memorialhermann.org Sent: 16 January 2015 05:35 To: arslist@ARSLIST.ORG Subject: ARServer.exe not responding - 911 ** Tonight I added a new index to the HPD:HelpDesk form. The ArServer Service is not coming back up completely. I have a feeling it is building the relationships. Is there a way to turn that off if I can’t get into the application? Some key in the ar.cfg or the config.properties? If I can turn it off and restart the service maybe things will come back up. This is my production system. Got to love BMC. I don’t pay for 24 hour support so I can’t have a “Critical” ticket. The woman who called me said she was going to move it down to a “High” and I would be contacted within 4 – 6 business hours. It doesn’t matter that my system is basically down. This is a snippet of my SQL log: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9530 */COMMIT WORK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */SELECT timestamp,owner,lastChanged,wkConnType,alOrder,executeMask,controlfieldId,fieldId,enable,numActions,numElses,queryShort,queryLong FROM actlink WHERE actlinkId = 16909 SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,macroName,shortText,longText FROM actlink_macro WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,assignShort,assignLong,sampleServer,sampleSchema FROM actlink_set WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,command,commandLong FROM actlink_process WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,msgType,msgNum,msgText,msgPane FROM actlink_message WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,charMenu,propShort,propLong,focus,accessOpt,options FROM actlink_set_char WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */INSERT INTO ardefnrel (relId,relType,relOverlayGroup,objectId,objectType,relatedObjId,relatedObjType,objectName,relatedObjName) VALUES (372011,500,'-1',16909,3,1418,1
Re: ARServer.exe not responding - 911 - RESOLVED~
Setting that flag to F let me get it back up and running! Sleep well! _ From: Sanford, Claire Sent: Thursday, January 15, 2015 11:48 PM To: 'arslist@ARSLIST.ORG' Subject: RE: ARServer.exe not responding - 911 - Possible fix Of course after I sent this I realized it was in the ar.cfg. I have set it to F and restarting the server service. _ From: Sanford, Claire Sent: Thursday, January 15, 2015 11:35 PM To: 'arslist@ARSLIST.ORG' Subject: ARServer.exe not responding - 911 Tonight I added a new index to the HPD:HelpDesk form. The ArServer Service is not coming back up completely. I have a feeling it is building the relationships. Is there a way to turn that off if I can't get into the application? Some key in the ar.cfg or the config.properties? If I can turn it off and restart the service maybe things will come back up. This is my production system. Got to love BMC. I don't pay for 24 hour support so I can't have a Critical ticket. The woman who called me said she was going to move it down to a High and I would be contacted within 4 - 6 business hours. It doesn't matter that my system is basically down. This is a snippet of my SQL log: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9530 */COMMIT WORK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */SELECT timestamp,owner,lastChanged,wkConnType,alOrder,executeMask,controlfieldId,fieldId,enable,numActions,numElses,queryShort,queryLong FROM actlink WHERE actlinkId = 16909 SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9690 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,macroName,shortText,longText FROM actlink_macro WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,assignShort,assignLong,sampleServer,sampleSchema FROM actlink_set WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,command,commandLong FROM actlink_process WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,msgType,msgNum,msgText,msgPane FROM actlink_message WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */SELECT actionIndex,actlinkId,fieldId,charMenu,propShort,propLong,focus,accessOpt,options FROM actlink_set_char WHERE actlinkId IN(16909) ORDER BY 2 ASC SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:55.9850 */OK SQL TID: 004368 RPC ID: 00 Queue: Admin Client-RPC: 00USER: Overlay-Group: -2 /* Thu Jan 15 2015 23:02:56. */INSERT INTO ardefnrel (relId,relType,relOverlayGroup,objectId,objectType,relatedObjId,relatedObjType,objectName,relatedObjName) VALUES (372011,500,'-1',16909,3,1418,1,'ASI:SHR:ButtonsOnDialogRelat_101','AST:Application') SQL TID: 004368 RPC ID: 00 Queue
