Hi there, ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
My system: - Remedy server: Remedy ARS v5.1.2 - DB server: MS SQL Server 2000 -> single-byte character encoding: Windows 1252/Latin 1 - Mid-Tier: v5.1.2 - AR Web Service Filter Plug-in (webservice.dll): v5.1.2 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I'm trying to consume an external web service with encoding = "UTF-8" via a standard Remedy web service filter. This works fine, except when I try to send special/accented characters like for example "ü" (umlaut): i.e. these special characters are not properly stored in the external UTF-8 system/database. The Remedy (web service) plug-in log shows this: (partially shown) <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.4570 */ +CALL ARFilterApiCall -- filter API ARSYS.ARF.WEBSERVICE <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.4880 */ <> <FINE> soapService = CompanySOAPEdiImplService <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.4880 */ <> <FINE> soapMethod = createCompanyParcel <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.4880 */ <> <FINE> soapURL = https://secure2.externalsys.com/Tiger/services/TigerCompanyService <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.4880 */ <> <FINE> soapNamespace = http://edi.externalsys.com/ <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.4880 */ <> <FINE> soapInputDocument = <ROOT xmlns="urn:CompanySOAPEdiImplService" xmlns:ns1="http://edi.externalsys.com/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns1:countryiso xsi:type="xsd:string">GB</ns1:countryiso> ... <ns1:name xsi:type="xsd:string">Müller</ns1:name> </ROOT> <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.4880 */ <> <FINE> Number of inputs = 12 <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.8320 */ <> <FINE> Input Env = <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body><ns1:createCompanyParcel xmlns="urn:CompanySOAPEdiImplService" xmlns:ns1="http://edi.externalsys.com/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns1:countryiso xsi:type="xsd:string">GB</ns1:countryiso> ... <ns1:name xsi:type="xsd:string">Müller</ns1:name> </ns1:createCompanyParcel> </soapenv:Body> </soapenv:Envelope> <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:49.8320 */ <> <FINE> About to invoke <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:50.9260 */ <> <FINE> Finished invoking <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:50.9260 */ <> <FINE> Output Envelope = <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema- instance"><soapenv:Body><ns1:createCompanyParcelResponse soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"; xmlns:ns1="http://edi.externalsys.com/";><createCompanyParcelReturn xsi:type="xsd:int">1</createCompanyParcelReturn></ns1:createCompanyParcelRes ponse></soapenv:Body></soapenv:Envelope> <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:50.9410 */ <> <FINE> <?xml version="1.0" encoding="UTF-8"?> <ROOT soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"; xmlns:ns1="http://edi.externalsys.com/"; xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema- instance"><createCompanyParcelReturn xsi:type="xsd:int">1</createCompanyParcelReturn></ROOT> <PLGN> <TID: 001704> <RPC ID: 0000000021> <Queue: ARFILTERAPI> <Client-RPC: 390695> /* wo aug 23 2006 15:56:50.9410 */ - CALL OK It appears that the special characters (e.g. "ü") are posted as entity characters (e.g. ü) to the external UTF-8 web service. The external party claims that these entity characters are INVALID UTF-8 string data. Hence the corrupt data... Can I configure the web service filter plug-in somehow so that these special characters will be encoded/posted as real/correct UTF-8 bytes? Thanks in advance. Kind regards, Tommy Dhondt _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
