Re: Adding fields to incident form causes scroll issues
I'm still stuck. It's probably a has it got gas in it problem, but I can't see it. Any help is appreciated. Thanks, Tim -Original Message- From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Friday, December 06, 2013 11:17 AM To: 'arslist@ARSLIST.ORG' Subject: Adding fields to incident form causes scroll issues I searched this year's posting for this issue and not finding anything, I am posting my issue. Environment: ARS 7.6.04 SP4 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP4 Description: I have a requirement to modify HPD:Help Desk to: Add a row to the Template and Summary fields (from 1 row to 2 rows of display). Add 3 fields to the Incident details area as well. Steps taken: I opened Dev Studio and one-by-one, enlarged (in height) the various panel holders and panels in the following order. z2PLH_ConsoleFlashBoards z2PL_Console z2PLH_Details z2PL_Main Body After each one, I flushed the cache, and tested the view. The maximized mid-tier screen looked good and the reduced sized screen allowed for proper scrolling that let me see all the fields in the view properly and the z2PH_FormControlHolder which contains all the buttons, floated properly to stay below all the visible fields as I tested various sized reduced screens. Next: I enlarged the z2PH_IncidentInformation panel and I added the rows to Template and Summary and added the 3 fields to that panel. I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down to accommodate the new size of the z2PH_IncidentInformation panel. The relocated panels were within the resized panel holders and panels described in Steps taken. Saved form Flushed MT cache. Open in browser. Maximized window looks fine. BUT NOW if I reduce the screen down the scroll bars appears but it stops adjusting and blocks the last 3 fields in the z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when there is a results list. So it appears that something is not allowing the z2PH_FormControlHolder to move below point x OR something is prohibiting on of the panels from expanding past that point. Anybody have a clue as to what I need to look for here? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding fields to incident form causes scroll issues
Is it possible that you need to change the size of the form? Have you tried verifying that it is big enough at least? With the form open in DS hit ctrl+alt+m or go to the Layout menu and choose Show Actual View Size and make sure that size is properly sized. I figure it can't hurt to check. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 8:27 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: I'm still stuck. It's probably a has it got gas in it problem, but I can't see it. Any help is appreciated. Thanks, Tim -Original Message- From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Friday, December 06, 2013 11:17 AM To: 'arslist@ARSLIST.ORG' Subject: Adding fields to incident form causes scroll issues I searched this year's posting for this issue and not finding anything, I am posting my issue. Environment: ARS 7.6.04 SP4 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP4 Description: I have a requirement to modify HPD:Help Desk to: Add a row to the Template and Summary fields (from 1 row to 2 rows of display). Add 3 fields to the Incident details area as well. Steps taken: I opened Dev Studio and one-by-one, enlarged (in height) the various panel holders and panels in the following order. z2PLH_ConsoleFlashBoards z2PL_Console z2PLH_Details z2PL_Main Body After each one, I flushed the cache, and tested the view. The maximized mid-tier screen looked good and the reduced sized screen allowed for proper scrolling that let me see all the fields in the view properly and the z2PH_FormControlHolder which contains all the buttons, floated properly to stay below all the visible fields as I tested various sized reduced screens. Next: I enlarged the z2PH_IncidentInformation panel and I added the rows to Template and Summary and added the 3 fields to that panel. I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down to accommodate the new size of the z2PH_IncidentInformation panel. The relocated panels were within the resized panel holders and panels described in Steps taken. Saved form Flushed MT cache. Open in browser. Maximized window looks fine. BUT NOW if I reduce the screen down the scroll bars appears but it stops adjusting and blocks the last 3 fields in the z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when there is a results list. So it appears that something is not allowing the z2PH_FormControlHolder to move below point x OR something is prohibiting on of the panels from expanding past that point. Anybody have a clue as to what I need to look for here? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding fields to incident form causes scroll issues
I did check that. The form is sized ok. When I view it in Show Actual View Size mode, the 3 fields that get covered are visible and the buttons (z2PH_FormControlHolder) are below the fields. But thanks for the thought. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Monday, December 09, 2013 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Adding fields to incident form causes scroll issues ** Is it possible that you need to change the size of the form? Have you tried verifying that it is big enough at least? With the form open in DS hit ctrl+alt+m or go to the Layout menu and choose Show Actual View Size and make sure that size is properly sized. I figure it can't hurt to check. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 8:27 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: I'm still stuck. It's probably a has it got gas in it problem, but I can't see it. Any help is appreciated. Thanks, Tim -Original Message- From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Friday, December 06, 2013 11:17 AM To: 'arslist@ARSLIST.ORG' Subject: Adding fields to incident form causes scroll issues I searched this year's posting for this issue and not finding anything, I am posting my issue. Environment: ARS 7.6.04 SP4 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP4 Description: I have a requirement to modify HPD:Help Desk to: Add a row to the Template and Summary fields (from 1 row to 2 rows of display). Add 3 fields to the Incident details area as well. Steps taken: I opened Dev Studio and one-by-one, enlarged (in height) the various panel holders and panels in the following order. z2PLH_ConsoleFlashBoards z2PL_Console z2PLH_Details z2PL_Main Body After each one, I flushed the cache, and tested the view. The maximized mid-tier screen looked good and the reduced sized screen allowed for proper scrolling that let me see all the fields in the view properly and the z2PH_FormControlHolder which contains all the buttons, floated properly to stay below all the visible fields as I tested various sized reduced screens. Next: I enlarged the z2PH_IncidentInformation panel and I added the rows to Template and Summary and added the 3 fields to that panel. I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down to accommodate the new size of the z2PH_IncidentInformation panel. The relocated panels were within the resized panel holders and panels described in Steps taken. Saved form Flushed MT cache. Open in browser. Maximized window looks fine. BUT NOW if I reduce the screen down the scroll bars appears but it stops adjusting and blocks the last 3 fields in the z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when there is a results list. So it appears that something is not allowing the z2PH_FormControlHolder to move below point x OR something is prohibiting on of the panels from expanding past that point. Anybody have a clue as to what I need to look for here? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding fields to incident form causes scroll issues
BUT.. This did lead me down another branch of the path you started me on, where I think I have found the problem. It's not the size of the HPD:Help Desk form that's causing the issue. I think it's the size of the panel and related view field on the SHR:Landing Console. Playing with that now, but so far my experiments show me that's where the issue lies. Thanks! From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Monday, December 09, 2013 10:32 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Adding fields to incident form causes scroll issues I did check that. The form is sized ok. When I view it in Show Actual View Size mode, the 3 fields that get covered are visible and the buttons (z2PH_FormControlHolder) are below the fields. But thanks for the thought. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Monday, December 09, 2013 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Adding fields to incident form causes scroll issues ** Is it possible that you need to change the size of the form? Have you tried verifying that it is big enough at least? With the form open in DS hit ctrl+alt+m or go to the Layout menu and choose Show Actual View Size and make sure that size is properly sized. I figure it can't hurt to check. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 8:27 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: I'm still stuck. It's probably a has it got gas in it problem, but I can't see it. Any help is appreciated. Thanks, Tim -Original Message- From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Friday, December 06, 2013 11:17 AM To: 'arslist@ARSLIST.ORG' Subject: Adding fields to incident form causes scroll issues I searched this year's posting for this issue and not finding anything, I am posting my issue. Environment: ARS 7.6.04 SP4 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP4 Description: I have a requirement to modify HPD:Help Desk to: Add a row to the Template and Summary fields (from 1 row to 2 rows of display). Add 3 fields to the Incident details area as well. Steps taken: I opened Dev Studio and one-by-one, enlarged (in height) the various panel holders and panels in the following order. z2PLH_ConsoleFlashBoards z2PL_Console z2PLH_Details z2PL_Main Body After each one, I flushed the cache, and tested the view. The maximized mid-tier screen looked good and the reduced sized screen allowed for proper scrolling that let me see all the fields in the view properly and the z2PH_FormControlHolder which contains all the buttons, floated properly to stay below all the visible fields as I tested various sized reduced screens. Next: I enlarged the z2PH_IncidentInformation panel and I added the rows to Template and Summary and added the 3 fields to that panel. I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down to accommodate the new size of the z2PH_IncidentInformation panel. The relocated panels were within the resized panel holders and panels described in Steps taken. Saved form Flushed MT cache. Open in browser. Maximized window looks fine. BUT NOW if I reduce the screen down the scroll bars appears but it stops adjusting and blocks the last 3 fields in the z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when there is a results list. So it appears that something is not allowing the z2PH_FormControlHolder to move below point x OR something is prohibiting on of the panels from expanding past that point. Anybody have a clue as to what I need to look for here? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding fields to incident form causes scroll issues
Tim, If memory serves me correct, there are multiple Panels there on top of each other. Kind of a pain. You have to move the top panel to get to the panel under it. Leverage the Outline + and - in Dev Studio. Work flow hides and unhides these panels. Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Timothy Powell [timothy.pow...@pbs-consulting.com] Sent: Monday, December 09, 2013 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Adding fields to incident form causes scroll issues ** BUT…… This did lead me down another branch of the path you started me on, where I think I have found the problem. It’s not the size of the HPD:Help Desk form that’s causing the issue. I think it’s the size of the panel and related view field on the SHR:Landing Console. Playing with that now, but so far my experiments show me that’s where the issue lies. Thanks! From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Monday, December 09, 2013 10:32 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Adding fields to incident form causes scroll issues I did check that. The form is sized ok. When I view it in Show Actual View Size mode, the 3 fields that get covered are visible and the buttons (z2PH_FormControlHolder) are below the fields. But thanks for the thought. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Monday, December 09, 2013 10:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Adding fields to incident form causes scroll issues ** Is it possible that you need to change the size of the form? Have you tried verifying that it is big enough at least? With the form open in DS hit ctrl+alt+m or go to the Layout menu and choose Show Actual View Size and make sure that size is properly sized. I figure it can't hurt to check. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 8:27 AM, Timothy Powell timothy.pow...@pbs-consulting.commailto:timothy.pow...@pbs-consulting.com wrote: I'm still stuck. It's probably a has it got gas in it problem, but I can't see it. Any help is appreciated. Thanks, Tim -Original Message- From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.commailto:timothy.pow...@pbs-consulting.com] Sent: Friday, December 06, 2013 11:17 AM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: Adding fields to incident form causes scroll issues I searched this year's posting for this issue and not finding anything, I am posting my issue. Environment: ARS 7.6.04 SP4 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP4 Description: I have a requirement to modify HPD:Help Desk to: Add a row to the Template and Summary fields (from 1 row to 2 rows of display). Add 3 fields to the Incident details area as well. Steps taken: I opened Dev Studio and one-by-one, enlarged (in height) the various panel holders and panels in the following order. z2PLH_ConsoleFlashBoards z2PL_Console z2PLH_Details z2PL_Main Body After each one, I flushed the cache, and tested the view. The maximized mid-tier screen looked good and the reduced sized screen allowed for proper scrolling that let me see all the fields in the view properly and the z2PH_FormControlHolder which contains all the buttons, floated properly to stay below all the visible fields as I tested various sized reduced screens. Next: I enlarged the z2PH_IncidentInformation panel and I added the rows to Template and Summary and added the 3 fields to that panel. I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down to accommodate the new size of the z2PH_IncidentInformation panel. The relocated panels were within the resized panel holders and panels described in Steps taken. Saved form Flushed MT cache. Open in browser. Maximized window looks fine. BUT NOW if I reduce the screen down the scroll bars appears but it stops adjusting and blocks the last 3 fields in the z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when there is a results list. So it appears that something is not allowing the z2PH_FormControlHolder to move below point x OR something is prohibiting on of the panels from expanding past that point. Anybody have a clue as to what I need to look for here? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding fields to incident form causes scroll issues
So far enlarging the z2PLH_Main, z2PL_BodyPg and z2PLH_ConsoleSplitter fields will allow a single ticket (or new ticket) to be displayed properly. But still working on fixing the display when there is a search results list in the mix. But your tip is spot on ref Outline. If you didn't use the Outline feature you would be lost. Thanks, Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones Sent: Monday, December 09, 2013 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Adding fields to incident form causes scroll issues ** Tim, If memory serves me correct, there are multiple Panels there on top of each other. Kind of a pain. You have to move the top panel to get to the panel under it. Leverage the Outline + and - in Dev Studio. Work flow hides and unhides these panels. Dale Jones DCS Raleigh, NC 919-523-6034 _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Timothy Powell [timothy.pow...@pbs-consulting.com] Sent: Monday, December 09, 2013 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Adding fields to incident form causes scroll issues ** BUT.. This did lead me down another branch of the path you started me on, where I think I have found the problem. It's not the size of the HPD:Help Desk form that's causing the issue. I think it's the size of the panel and related view field on the SHR:Landing Console. Playing with that now, but so far my experiments show me that's where the issue lies. Thanks! From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Monday, December 09, 2013 10:32 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Adding fields to incident form causes scroll issues I did check that. The form is sized ok. When I view it in Show Actual View Size mode, the 3 fields that get covered are visible and the buttons (z2PH_FormControlHolder) are below the fields. But thanks for the thought. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Monday, December 09, 2013 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Adding fields to incident form causes scroll issues ** Is it possible that you need to change the size of the form? Have you tried verifying that it is big enough at least? With the form open in DS hit ctrl+alt+m or go to the Layout menu and choose Show Actual View Size and make sure that size is properly sized. I figure it can't hurt to check. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 8:27 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: I'm still stuck. It's probably a has it got gas in it problem, but I can't see it. Any help is appreciated. Thanks, Tim -Original Message- From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Friday, December 06, 2013 11:17 AM To: 'arslist@ARSLIST.ORG' Subject: Adding fields to incident form causes scroll issues I searched this year's posting for this issue and not finding anything, I am posting my issue. Environment: ARS 7.6.04 SP4 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP4 Description: I have a requirement to modify HPD:Help Desk to: Add a row to the Template and Summary fields (from 1 row to 2 rows of display). Add 3 fields to the Incident details area as well. Steps taken: I opened Dev Studio and one-by-one, enlarged (in height) the various panel holders and panels in the following order. z2PLH_ConsoleFlashBoards z2PL_Console z2PLH_Details z2PL_Main Body After each one, I flushed the cache, and tested the view. The maximized mid-tier screen looked good and the reduced sized screen allowed for proper scrolling that let me see all the fields in the view properly and the z2PH_FormControlHolder which contains all the buttons, floated properly to stay below all the visible fields as I tested various sized reduced screens. Next: I enlarged the z2PH_IncidentInformation panel and I added the rows to Template and Summary and added the 3 fields to that panel. I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down to accommodate the new size of the z2PH_IncidentInformation panel. The relocated panels were within the resized panel holders and panels described in Steps taken. Saved form Flushed MT cache. Open in browser. Maximized window looks fine. BUT NOW if I reduce the screen down the scroll bars appears but it stops adjusting and blocks the last 3 fields in the z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when there is a results list. So it appears that something is not allowing the z2PH_FormControlHolder to move below point x OR something is prohibiting on of the panels from expanding past that point. Anybody have a clue as to what I need to look for here? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Adding fields to incident form causes scroll issues
I had submitted an idea to the communities page to make it easier to manage forms when there are multiple panels (fields in general) on top of each other. Vote it up if you think it'd be useful. https://communities.bmc.com/ideas/2455 Thad On Mon, Dec 9, 2013 at 9:52 AM, Dale Jones d...@dcshq.com wrote: ** Tim, If memory serves me correct, there are multiple Panels there on top of each other. Kind of a pain. You have to move the top panel to get to the panel under it. Leverage the Outline + and - in Dev Studio. Work flow hides and unhides these panels. Dale Jones DCS Raleigh, NC 919-523-6034 -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Timothy Powell [ timothy.pow...@pbs-consulting.com] *Sent:* Monday, December 09, 2013 11:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding fields to incident form causes scroll issues ** BUT…… This did lead me down another branch of the path you started me on, where I think I have found the problem. It’s not the size of the HPD:Help Desk form that’s causing the issue. I think it’s the size of the panel and related view field on the SHR:Landing Console. Playing with that now, but so far my experiments show me that’s where the issue lies. Thanks! *From:* Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] *Sent:* Monday, December 09, 2013 10:32 AM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: Adding fields to incident form causes scroll issues I did check that. The form is sized ok. When I view it in Show Actual View Size mode, the 3 fields that get covered are visible and the buttons (z2PH_FormControlHolder) are below the fields. But thanks for the thought. Tim *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk *Sent:* Monday, December 09, 2013 10:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding fields to incident form causes scroll issues ** Is it possible that you need to change the size of the form? Have you tried verifying that it is big enough at least? With the form open in DS hit ctrl+alt+m or go to the Layout menu and choose Show Actual View Size and make sure that size is properly sized. I figure it can't hurt to check. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 8:27 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: I'm still stuck. It's probably a has it got gas in it problem, but I can't see it. Any help is appreciated. Thanks, Tim -Original Message- From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Friday, December 06, 2013 11:17 AM To: 'arslist@ARSLIST.ORG' Subject: Adding fields to incident form causes scroll issues I searched this year's posting for this issue and not finding anything, I am posting my issue. Environment: ARS 7.6.04 SP4 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP4 Description: I have a requirement to modify HPD:Help Desk to: Add a row to the Template and Summary fields (from 1 row to 2 rows of display). Add 3 fields to the Incident details area as well. Steps taken: I opened Dev Studio and one-by-one, enlarged (in height) the various panel holders and panels in the following order. z2PLH_ConsoleFlashBoards z2PL_Console z2PLH_Details z2PL_Main Body After each one, I flushed the cache, and tested the view. The maximized mid-tier screen looked good and the reduced sized screen allowed for proper scrolling that let me see all the fields in the view properly and the z2PH_FormControlHolder which contains all the buttons, floated properly to stay below all the visible fields as I tested various sized reduced screens. Next: I enlarged the z2PH_IncidentInformation panel and I added the rows to Template and Summary and added the 3 fields to that panel. I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down to accommodate the new size of the z2PH_IncidentInformation panel. The relocated panels were within the resized panel holders and panels described in Steps taken. Saved form Flushed MT cache. Open in browser. Maximized window looks fine. BUT NOW if I reduce the screen down the scroll bars appears but it stops adjusting and blocks the last 3 fields in the z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when there is a results list. So it appears that something is not allowing the z2PH_FormControlHolder to move below point x OR something is prohibiting on of the panels from expanding past that point. Anybody have a clue as to what I need to look for here? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist
Adding fields to incident form causes scroll issues
I searched this year's posting for this issue and not finding anything, I am posting my issue. Environment: ARS 7.6.04 SP4 ITSM 7.6.04 SP2 Mid-Tier 7.6.04 SP4 Description: I have a requirement to modify HPD:Help Desk to: Add a row to the Template and Summary fields (from 1 row to 2 rows of display). Add 3 fields to the Incident details area as well. Steps taken: I opened Dev Studio and one-by-one, enlarged (in height) the various panel holders and panels in the following order. z2PLH_ConsoleFlashBoards z2PL_Console z2PLH_Details z2PL_Main Body After each one, I flushed the cache, and tested the view. The maximized mid-tier screen looked good and the reduced sized screen allowed for proper scrolling that let me see all the fields in the view properly and the z2PH_FormControlHolder which contains all the buttons, floated properly to stay below all the visible fields as I tested various sized reduced screens. Next: I enlarged the z2PH_IncidentInformation panel and I added the rows to Template and Summary and added the 3 fields to that panel. I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down to accommodate the new size of the z2PH_IncidentInformation panel. The relocated panels were within the resized panel holders and panels described in Steps taken. Saved form Flushed MT cache. Open in browser. Maximized window looks fine. BUT NOW if I reduce the screen down the scroll bars appears but it stops adjusting and blocks the last 3 fields in the z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when there is a results list. So it appears that something is not allowing the z2PH_FormControlHolder to move below point x OR something is prohibiting on of the panels from expanding past that point. Anybody have a clue as to what I need to look for here? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
