Re: Advanced Search? - RESOLVED
This one was a little interesting...and useful - read on: Some background - there is sensitive information in this system. I am not really supposed to say what but I'll just call them personal unique identifiers (PUI). For the sake of example let's say the field ID is 12345. These identifiers can go into a case if appropriate. We do NOT want people to be able to search on the identifier. Consequently I added field 1005 to the form. This is a system field which holds the content of the advanced search bar. When a person is in Query mode the denier field is disabled so they can not type in it. If they use advanced search you can run an active link that fires on the search like this: 'Search Bar' LIKE %PUI% OR 'Search Bar' LIKE %$12345$% You can spit out the appropriate thou shalt not error messageHOWEVER - it turns out that adding the search bar field to the view forces the Advanced Search button to disabled - this is appropriate because the system field would be on there twice if it was turned on and selected. The answer - add the field to the form but do not have it in the view(s) you are using. Since it's system field it still works correctly in the workflow without being in the view. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, July 25, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? ** William, I hate to ask the very obvious question, but are you 100% certain that you are attempting to invoke the advanced search bar on a search screen and not on a new screen? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, July 25, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? Back that truck up a second - I can't get advanced search to work on ANY form now on the mid-tier. Is there an AR Server setting that prevents it? There's nothing in the mid-tier... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, July 25, 2008 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? ** Its starting to sound like one for support. I just tried it here and I did not even need to flush the cache (on the mid-tier or my pc). Very strange Sorry, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Been there...tried that.plus we cleared the cache on all 11 MT servers It just doesn't work. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, July 25, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? ** Ok, then try flushing the cache on the browser (client) side. Just a guess, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Sowe turned on the Advanced Search option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the Advanced Search is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search? - RESOLVED
I must have REALLY mangled the spelling of identifier for spell checker to change it to denier below. My bad :) From: William Rentfrow Sent: Friday, July 25, 2008 2:05 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Advanced Search? - RESOLVED This one was a little interesting...and useful - read on: Some background - there is sensitive information in this system. I am not really supposed to say what but I'll just call them personal unique identifiers (PUI). For the sake of example let's say the field ID is 12345. These identifiers can go into a case if appropriate. We do NOT want people to be able to search on the identifier. Consequently I added field 1005 to the form. This is a system field which holds the content of the advanced search bar. When a person is in Query mode the denier field is disabled so they can not type in it. If they use advanced search you can run an active link that fires on the search like this: 'Search Bar' LIKE %PUI% OR 'Search Bar' LIKE %$12345$% You can spit out the appropriate thou shalt not error messageHOWEVER - it turns out that adding the search bar field to the view forces the Advanced Search button to disabled - this is appropriate because the system field would be on there twice if it was turned on and selected. The answer - add the field to the form but do not have it in the view(s) you are using. Since it's system field it still works correctly in the workflow without being in the view. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Friday, July 25, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? ** William, I hate to ask the very obvious question, but are you 100% certain that you are attempting to invoke the advanced search bar on a search screen and not on a new screen? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Friday, July 25, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? Back that truck up a second - I can't get advanced search to work on ANY form now on the mid-tier. Is there an AR Server setting that prevents it? There's nothing in the mid-tier... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, July 25, 2008 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? ** Its starting to sound like one for support. I just tried it here and I did not even need to flush the cache (on the mid-tier or my pc). Very strange Sorry, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Been there...tried that.plus we cleared the cache on all 11 MT servers It just doesn't work. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Friday, July 25, 2008 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search? ** Ok, then try flushing the cache on the browser (client) side. Just a guess, hbr On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** Sowe turned on the Advanced Search option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the Advanced Search is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search? - RESOLVED
William, I would not say thou shalt not but others might. I just think we should install OOB only, and tell the customers that BMC does not us to change their code. That was a good one, thanks for sharing it and have a good weekend, Howard On 7/25/08, William Rentfrow [EMAIL PROTECTED] wrote: ** I must have REALLY mangled the spelling of identifier for spell checker to change it to denier below. My bad :) -- *From:* William Rentfrow *Sent:* Friday, July 25, 2008 2:05 PM *To:* 'arslist@ARSLIST.ORG' *Subject:* RE: Advanced Search? - RESOLVED This one was a little interesting...and useful - read on: Some background - there is sensitive information in this system. I am not really supposed to say what but I'll just call them personal unique identifiers (PUI). For the sake of example let's say the field ID is 12345. These identifiers can go into a case if appropriate. We do NOT want people to be able to search on the identifier. Consequently I added field 1005 to the form. This is a system field which holds the content of the advanced search bar. When a person is in Query mode the denier field is disabled so they can not type in it. If they use advanced search you can run an active link that fires on the search like this: 'Search Bar' LIKE %PUI% OR 'Search Bar' LIKE %$12345$% You can spit out the appropriate thou shalt not error messageHOWEVER - it turns out that adding the search bar field to the view forces the Advanced Search button to disabled - this is appropriate because the system field would be on there twice if it was turned on and selected. The answer - add the field to the form but do not have it in the view(s) you are using. Since it's system field it still works correctly in the workflow without being in the view. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Scott Parrish *Sent:* Friday, July 25, 2008 12:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? ** William, I hate to ask the very obvious question, but are you 100% certain that you are attempting to invoke the advanced search bar on a search screen and not on a new screen? Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *William Rentfrow *Sent:* Friday, July 25, 2008 12:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? Back that truck up a second - I can't get advanced search to work on ANY form now on the mid-tier. Is there an AR Server setting that prevents it? There's nothing in the mid-tier... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, July 25, 2008 11:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? ** Its starting to sound like one for support. I just tried it here and I did not even need to flush the cache (on the mid-tier or my pc). Very strange Sorry, hbr On 7/25/08, *William Rentfrow* [EMAIL PROTECTED] wrote: ** Been there...tried that.plus we cleared the cache on all 11 MT servers It just doesn't work. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Friday, July 25, 2008 11:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Advanced Search? ** Ok, then try flushing the cache on the browser (client) side. Just a guess, hbr On 7/25/08, *William Rentfrow* [EMAIL PROTECTED] wrote: ** Sowe turned on the Advanced Search option on all views of the HPD:Help Desk form in IM 7.03. And we've flushed the cache, etc, on the mid-tier - but for some reason the Advanced Search is always grayed out/disabled. What gives? I feel like I'm missing something stupid but it's been one of those weeks William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
