Re: Application-Delete-Entry
Thank you - Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Was the answer! Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 7:15 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry ** Technically, we would need more informationthere are 3 possibilities here: If the Action is a pure Run Process then use: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ If the action is a 'Set Fields' within a filter or escalation use: $PROCESS$ Application-Delete-Entry CRM:PeopleStagingForm $Person ID$ AND If the action is from an Active Link to delete on the server use: $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm $Person ID$ Againhope this helps Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, May 24, 2013 5:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry ** Ryan is on the mark there.. But I'm curious how it worked on dev.. Did you move the workflow using standard migration methods or did you manually recreate it where you must have missed the not needing the @@ part? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 4:31 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry Hi Sandra, Try removing the @@: part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Application-Delete-Entry
Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Application-Delete-Entry
Hi Sandra, Try removing the @@: part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Application-Delete-Entry
Ryan is on the mark there.. But I'm curious how it worked on dev.. Did you move the workflow using standard migration methods or did you manually recreate it where you must have missed the not needing the @@ part? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry Hi Sandra, Try removing the @@: part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Application-Delete-Entry
Technically, we would need more informationthere are 3 possibilities here: If the Action is a pure Run Process then use: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ If the action is a 'Set Fields' within a filter or escalation use: $PROCESS$ Application-Delete-Entry CRM:PeopleStagingForm $Person ID$ AND If the action is from an Active Link to delete on the server use: $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm $Person ID$ Againhope this helps Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, May 24, 2013 5:40 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry ** Ryan is on the mark there.. But I'm curious how it worked on dev.. Did you move the workflow using standard migration methods or did you manually recreate it where you must have missed the not needing the @@ part? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Friday, May 24, 2013 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry Hi Sandra, Try removing the @@: part of the Run Process. If it is a filter or escalation performing the action you should not need it. Typically, the @@ notation is used from an active link to signify to run on the server. Filters and escalations do run on the server. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, May 24, 2013 4:07 PM To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry ** Windows Server 2008R2 ARS/ITSM 8.1 Oracle 11g Our system is using ARDBC to bring in Active Directory data for our CTM:People records. The AD data is copied to a staging form then a series of escalations normalize the data before it is pushed to CTM:People. All works great with one exception - the escalation to delete the staging records after the data push. The delete escalation worked great in Test but does not work in production. ARERROR.log entry: Fri May 24 13:32:24 2013 390603 : Failure while trying to run the filter/escalation process (ARERR 24) Fri May 24 13:32:24 2013 $PROCESS$ @@: Application-Delete-Entry CRM:PeopleStagingForm 0063348 The If Action Run Process Command Line is: $ PROCESS$ @@: Application-Delete-Entry CTM:PeopleStagingForm $Person ID$ Any ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Application-Delete-Entry $SCHEMA$ $Request ID$
Ok I give up on figuring out why I'm getting error Return Code: 0l ACTL Checking APR:SE:APP:Delete Network Share (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL Application-Delete-Entry $-5$ $1$ ACTL Process: Application-Delete-Entry APR:SE:APP:ApprovalConfig 982 ACTL Failed ACTL Return Code: 0l _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Application-Delete-Entry $SCHEMA$ $Request ID$
Your SQL log may probably have the reason why a delete fails.. Things I can think of off-hand:- Does that entry really exist? Does the user performing that operation, have access to $1$?? I’m assuming he does as he seems to be able to read what that value is. Does the DB user that the AR System is connecting through, still have the rights to delete? Or has it been revoked? Joe From: John Atherly Sent: Friday, April 13, 2012 2:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Ok I give up on figuring out why I'm getting error Return Code: 0l ACTL Checking APR:SE:APP:Delete Network Share (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL Application-Delete-Entry $-5$ $1$ ACTL Process: Application-Delete-Entry APR:SE:APP:ApprovalConfig 982 ACTL Failed ACTL Return Code: 0l _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Application-Delete-Entry $SCHEMA$ $Request ID$
Sitting back from it I realize I needed th @@: in the beginning _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/13/2012 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Your SQL log may probably have the reason why a delete fails.. Things I can think of off-hand:- Does that entry really exist? Does the user performing that operation, have access to $1$?? I’m assuming he does as he seems to be able to read what that value is. Does the DB user that the AR System is connecting through, still have the rights to delete? Or has it been revoked? Joe From: John Atherly Sent: Friday, April 13, 2012 2:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Ok I give up on figuring out why I'm getting error Return Code: 0l ACTL Checking APR:SE:APP:Delete Network Share (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL Application-Delete-Entry $-5$ $1$ ACTL Process: Application-Delete-Entry APR:SE:APP:ApprovalConfig 982 ACTL Failed ACTL Return Code: 0l _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Application-Delete-Entry $SCHEMA$ $Request ID$
Thanks _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/13/2012 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Your SQL log may probably have the reason why a delete fails.. Things I can think of off-hand:- Does that entry really exist? Does the user performing that operation, have access to $1$?? I’m assuming he does as he seems to be able to read what that value is. Does the DB user that the AR System is connecting through, still have the rights to delete? Or has it been revoked? Joe From: John Atherly Sent: Friday, April 13, 2012 2:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Ok I give up on figuring out why I'm getting error Return Code: 0l ACTL Checking APR:SE:APP:Delete Network Share (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL Application-Delete-Entry $-5$ $1$ ACTL Process: Application-Delete-Entry APR:SE:APP:ApprovalConfig 982 ACTL Failed ACTL Return Code: 0l _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Application-Delete-Entry $SCHEMA$ $Request ID$
Didn’t notice that either that you posted your AL logs and not Filter.. Joe From: John Atherly Sent: Friday, April 13, 2012 3:25 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Sitting back from it I realize I needed th @@: in the beginning _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/13/2012 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Your SQL log may probably have the reason why a delete fails.. Things I can think of off-hand:- Does that entry really exist? Does the user performing that operation, have access to $1$?? I’m assuming he does as he seems to be able to read what that value is. Does the DB user that the AR System is connecting through, still have the rights to delete? Or has it been revoked? Joe From: John Atherly Sent: Friday, April 13, 2012 2:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry $SCHEMA$ $Request ID$ ** Ok I give up on figuring out why I'm getting error Return Code: 0l ACTL Checking APR:SE:APP:Delete Network Share (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL Application-Delete-Entry $-5$ $1$ ACTL Process: Application-Delete-Entry APR:SE:APP:ApprovalConfig 982 ACTL Failed ACTL Return Code: 0l _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Application-Delete-Entry on the Alert List
Hi all, I am using Remedy Alert for user notifications and I'm opening the Alert List on the web. I have added a delete button on the Alert List form so my users can delete entries as they deem necessary. The workflow I'm using is an Active Link that executes on this button and my If Action has the following Run Process action @@:Application-Delete-Entry Alert Events $Request ID$. This doesn't work because the Request ID field is always null. What I'm finding is that the Alert List form has a table with field ID 706. This Remedy table lists some some of the fields from the Alert Events form and these values are available. It does not however list the Request ID field. If I try to use it, it's null. The easiest thing would be to add the Request ID field to the table but there doesn't seem to be a way to add it. Does nayone have any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
Norm
Do u do this from the search window(Split window- which shows the result list
on one half and below the chosen record/ticket) ?
Dipti
Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote:
** st1\:*{behavior:url(#default#ieooui) }All:
Can someone please put a second set of eyes on this for me? I cant get
APPLICATION-DELETE-ENTRY to work.
Im calling it from a AL triggered by a button click.
Heres my RUN PROCESS syntax:
@@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$
The form that holds the record I want to delete is named ITC-Trouble Ticket
Routing Table.
53689098 is the field ID of the field holding the Request ID of the request I
want to delete.
When I click the button, nothing happens. No error, nothing. The workflow
log shows that $53689098$ does resolve to the request ID of the request to be
deleted. The log also says SUCCESS but nothing really happens.
Thanks,
Norm
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Re: APPLICATION-DELETE-ENTRY
Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
APPLICATION-DELETE-ENTRY
All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
Well I'll be darned. That did the trick. Thanks, John. Odd how some special process commands are all caps and others are mixed case. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, November 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY ** Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
Would sure have been nice for remedy to tell you it didn't recognize your run process :\ Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Well I'll be darned. That did the trick. Thanks, John. Odd how some special process commands are all caps and others are mixed case. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, November 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY ** Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
Agreed! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, November 01, 2007 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Would sure have been nice for remedy to tell you it didn't recognize your run process :\ Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Well I'll be darned. That did the trick. Thanks, John. Odd how some special process commands are all caps and others are mixed case. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, November 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY ** Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: APPLICATION-DELETE-ENTRY
That's the beauty of the Run Process, you can send anything you want to the process. It only needs to know what it knows and damn the rest. If the OS doesn't complain, nether shall I. I've been stung too many times to care, what with over half of them uppercase and the other half just Title case. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Agreed! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, November 01, 2007 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Would sure have been nice for remedy to tell you it didn't recognize your run process :\ Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY Well I'll be darned. That did the trick. Thanks, John. Odd how some special process commands are all caps and others are mixed case. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, November 01, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: APPLICATION-DELETE-ENTRY ** Norm, I'm pretty sure the special Run Process commands are case sensitive. Try Application-Delete-Entry HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, November 01, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: APPLICATION-DELETE-ENTRY ** All: Can someone please put a second set of eyes on this for me? I can't get APPLICATION-DELETE-ENTRY to work. I'm calling it from a AL triggered by a button click. Here's my RUN PROCESS syntax: @@:APPLICATION-DELETE-ENTRY ITC-Trouble Ticket Routing Table $53689098$ The form that holds the record I want to delete is named ITC-Trouble Ticket Routing Table. 53689098 is the field ID of the field holding the Request ID of the request I want to delete. When I click the button, nothing happens. No error, nothing. The workflow log shows that $53689098$ does resolve to the request ID of the request to be deleted. The log also says SUCCESS but nothing really happens. Thanks, Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
