Hi all, I am using Remedy Alert for user notifications and I'm opening the Alert List on the web. I have added a delete button on the Alert List form so my users can delete entries as they deem necessary. The workflow I'm using is an Active Link that executes on this button and my If Action has the following Run Process action
@@:Application-Delete-Entry "Alert Events" $Request ID$. This doesn't work because the Request ID field is always null. What I'm finding is that the Alert List form has a table with field ID 706. This Remedy table lists some some of the fields from the Alert Events form and these values are available. It does not however list the Request ID field. If I try to use it, it's null. The easiest thing would be to add the Request ID field to the table but there doesn't seem to be a way to add it. Does nayone have any ideas? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
