Re: Asset 7.0.3 Install Problems (Solaris)
I did. If you post the problem from the install log you see, I might be able to help. Axton Grams On Feb 8, 2008 10:27 AM, William Rentfrow <[EMAIL PROTECTED]> wrote: > Did you happen to get IM 7.0.3 installed on Solaris? We are having > consistent problems getting it installed. > > William Rentfrow > Principal Consultant, StrataCom > [EMAIL PROTECTED] > O 952-432-0227 > C 701-306-6157 > > > > From: Action Request System discussion list(ARSList) on behalf of Axton > Sent: Thu 2/7/2008 11:07 AM > To: arslist@ARSLIST.ORG > Subject: Re: Asset 7.0.3 Install Problems (Solaris) > > > > > Change install went well too: > > Installation Summary > > Do you want to view the Installation Summary? [y] > Component Name | Success | Failed | Skipped | Total > caigroups | 1 | 0 | 0 | 1 > tmsgroups | 1 | 0 | 0 | 1 > srmgroups | 1 | 0 | 0 | 1 > rqcgroups | 1 | 0 | 0 | 1 > chggroups | 1 | 0 | 0 | 1 > cfbgroups | 1 | 0 | 0 | 1 > cmsgroups | 1 | 0 | 0 | 1 > cai| 20 | 0 | 0 | 20 > tms| 97 | 0 | 0 | 97 > srm| 52 | 0 | 0 | 52 > rqc| 30 | 0 | 0 | 30 > chg| 188 | 0 | 0 | 188 > cfb| 12 | 0 | 0 | 12 > cms| 10 | 0 | 0 | 10 > asichg | 86 | 0 | 0 | 86 > asitms | 71 | 0 | 0 | 71 > astchg | 92 | 0 | 0 | 92 > chgpdl | 35 | 0 | 0 | 35 > chgsrm | 48 | 0 | 0 | 48 > apsfnd | 45 | 0 | 0 | 45 > chgfnd | 79 | 0 | 0 | 79 > chgtms | 59 | 0 | 0 | 59 > fndtms | 56 | 0 | 0 | 56 > pdltms | 26 | 0 | 0 | 26 > fndsrm | 49 | 0 | 0 | 49 > srmtms | 25 | 0 | 0 | 25 > astsrm | 51 | 0 | 0 | 51 > caitms | 33 | 0 | 0 | 33 > caisrm | 13 | 0 | 0 | 13 > caichg | 30 | 0 | 0 | 30 > caicms | 8 | 0 | 0 | 8 > chgcms | 34 | 0 | 0 | 34 > cmstms | 33 | 0 | 0 | 33 > > Would have been nice if I could re-run the installer to correct any > installation issues instead of rebuilding. > > Axton Grams > > On Feb 6, 2008 10:55 PM, Axton <[EMAIL PROTECTED]> wrote: > > So I rebuilt the server. Some differences: > > > > - Used 7.1 patch 1 for the core products (ars, aie, approval, email, > > fb, assignment, cmdb) > > - Altered the oracle instant client (created a lib32 directory under > > the instant client location and copied the entire client there as > > well, also created a bin directory under the instant client dir and > > copied sqlplus there). The install scripts appeared to sanitize the > > LD_LIBRARY_PATH, which made my oracle client no longer work and server > > restarts fail. > > > > It appears the core of the issue was how remedy uses (or fails to use) > > Oracle's instant client, though maybe there were some issues with > > 7.1/7.1p1. > > > > The install returned the following this time around: > > > > Do you want to view the Installation Summary? [y] > > Component Name | Success | Failed | Skipped | Total > > fingroups | 1 | 0 | 0 | 1 > > sitgroups | 1 | 0 | 0 | 1 > > comgroups | 1 | 0 | 0 | 1 > > pctgroups | 1 | 0 | 0 | 1 > > pdlgroups | 1 | 0 | 0 | 1 > > fndgroups | 1 | 0 | 0 | 1 > > ctrgroups | 1 | 0 | 0 | 1 > > asigroups | 1 | 0 | 0 | 1 > > astgroups | 1 | 0 | 0 | 1 > > fnp| 11 | 0 | 0 | 11 > > fin| 51 | 0 | 0 | 51 > > sit| 20 | 0 | 0 | 20 > > com| 18 | 0 | 0 | 18 > > pct| 29 | 0
Re: Asset 7.0.3 Install Problems (Solaris)
Did you happen to get IM 7.0.3 installed on Solaris? We are having consistent problems getting it installed. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 2/7/2008 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Asset 7.0.3 Install Problems (Solaris) Change install went well too: Installation Summary Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total caigroups | 1 | 0 | 0 | 1 tmsgroups | 1 | 0 | 0 | 1 srmgroups | 1 | 0 | 0 | 1 rqcgroups | 1 | 0 | 0 | 1 chggroups | 1 | 0 | 0 | 1 cfbgroups | 1 | 0 | 0 | 1 cmsgroups | 1 | 0 | 0 | 1 cai| 20 | 0 | 0 | 20 tms| 97 | 0 | 0 | 97 srm| 52 | 0 | 0 | 52 rqc| 30 | 0 | 0 | 30 chg| 188 | 0 | 0 | 188 cfb| 12 | 0 | 0 | 12 cms| 10 | 0 | 0 | 10 asichg | 86 | 0 | 0 | 86 asitms | 71 | 0 | 0 | 71 astchg | 92 | 0 | 0 | 92 chgpdl | 35 | 0 | 0 | 35 chgsrm | 48 | 0 | 0 | 48 apsfnd | 45 | 0 | 0 | 45 chgfnd | 79 | 0 | 0 | 79 chgtms | 59 | 0 | 0 | 59 fndtms | 56 | 0 | 0 | 56 pdltms | 26 | 0 | 0 | 26 fndsrm | 49 | 0 | 0 | 49 srmtms | 25 | 0 | 0 | 25 astsrm | 51 | 0 | 0 | 51 caitms | 33 | 0 | 0 | 33 caisrm | 13 | 0 | 0 | 13 caichg | 30 | 0 | 0 | 30 caicms | 8 | 0 | 0 | 8 chgcms | 34 | 0 | 0 | 34 cmstms | 33 | 0 | 0 | 33 Would have been nice if I could re-run the installer to correct any installation issues instead of rebuilding. Axton Grams On Feb 6, 2008 10:55 PM, Axton <[EMAIL PROTECTED]> wrote: > So I rebuilt the server. Some differences: > > - Used 7.1 patch 1 for the core products (ars, aie, approval, email, > fb, assignment, cmdb) > - Altered the oracle instant client (created a lib32 directory under > the instant client location and copied the entire client there as > well, also created a bin directory under the instant client dir and > copied sqlplus there). The install scripts appeared to sanitize the > LD_LIBRARY_PATH, which made my oracle client no longer work and server > restarts fail. > > It appears the core of the issue was how remedy uses (or fails to use) > Oracle's instant client, though maybe there were some issues with > 7.1/7.1p1. > > The install returned the following this time around: > > Do you want to view the Installation Summary? [y] > Component Name | Success | Failed | Skipped | Total > fingroups | 1 | 0 | 0 | 1 > sitgroups | 1 | 0 | 0 | 1 > comgroups | 1 | 0 | 0 | 1 > pctgroups | 1 | 0 | 0 | 1 > pdlgroups | 1 | 0 | 0 | 1 > fndgroups | 1 | 0 | 0 | 1 > ctrgroups | 1 | 0 | 0 | 1 > asigroups | 1 | 0 | 0 | 1 > astgroups | 1 | 0 | 0 | 1 > fnp| 11 | 0 | 0 | 11 > fin| 51 | 0 | 0 | 51 > sit| 20 | 0 | 0 | 20 > com| 18 | 0 | 0 | 18 > pct| 29 | 0 | 0 | 29 > pdl| 36 | 0 | 0 | 36 > rrc| 11 | 0 | 0 | 11 > rac| 10 | 0 | 0 | 10 > fnd| 339 | 0 | 0 | 339 > ctr| 14 | 0 | 0 | 14 > asi| 184 | 0 | 0 | 184 > ast| 294 | 0 | 0 | 294 > pdl| 7 | 0 | 0 | 7 > apsfnd | 45 | 0 | 0 | 4
Re: Asset 7.0.3 Install Problems (Solaris)
Incident went in clean as well: Component Name | Success | Failed | Skipped | Total hpdgroups | 1 | 0 | 0 | 1 hpd | 130 | 0 | 0 | 130 asihpd | 72 | 0 | 0 | 72 asthpd | 69 | 0 | 0 | 69 chghpd | 49 | 0 | 0 | 49 hpdsrm | 32 | 0 | 0 | 32 fndhpd | 63 | 0 | 0 | 63 hpdtms | 34 | 0 | 0 | 34 caihpd | 14 | 0 | 0 | 14 Axton Grams On Feb 7, 2008 12:07 PM, Axton <[EMAIL PROTECTED]> wrote: > Change install went well too: > > Installation Summary > > Do you want to view the Installation Summary? [y] > Component Name | Success | Failed | Skipped | Total > caigroups | 1 | 0 | 0 | 1 > tmsgroups | 1 | 0 | 0 | 1 > srmgroups | 1 | 0 | 0 | 1 > rqcgroups | 1 | 0 | 0 | 1 > chggroups | 1 | 0 | 0 | 1 > cfbgroups | 1 | 0 | 0 | 1 > cmsgroups | 1 | 0 | 0 | 1 > cai| 20 | 0 | 0 | 20 > tms| 97 | 0 | 0 | 97 > srm| 52 | 0 | 0 | 52 > rqc| 30 | 0 | 0 | 30 > chg| 188 | 0 | 0 | 188 > cfb| 12 | 0 | 0 | 12 > cms| 10 | 0 | 0 | 10 > asichg | 86 | 0 | 0 | 86 > asitms | 71 | 0 | 0 | 71 > astchg | 92 | 0 | 0 | 92 > chgpdl | 35 | 0 | 0 | 35 > chgsrm | 48 | 0 | 0 | 48 > apsfnd | 45 | 0 | 0 | 45 > chgfnd | 79 | 0 | 0 | 79 > chgtms | 59 | 0 | 0 | 59 > fndtms | 56 | 0 | 0 | 56 > pdltms | 26 | 0 | 0 | 26 > fndsrm | 49 | 0 | 0 | 49 > srmtms | 25 | 0 | 0 | 25 > astsrm | 51 | 0 | 0 | 51 > caitms | 33 | 0 | 0 | 33 > caisrm | 13 | 0 | 0 | 13 > caichg | 30 | 0 | 0 | 30 > caicms | 8 | 0 | 0 | 8 > chgcms | 34 | 0 | 0 | 34 > cmstms | 33 | 0 | 0 | 33 > > Would have been nice if I could re-run the installer to correct any > installation issues instead of rebuilding. > > Axton Grams > > > On Feb 6, 2008 10:55 PM, Axton <[EMAIL PROTECTED]> wrote: > > So I rebuilt the server. Some differences: > > > > - Used 7.1 patch 1 for the core products (ars, aie, approval, email, > > fb, assignment, cmdb) > > - Altered the oracle instant client (created a lib32 directory under > > the instant client location and copied the entire client there as > > well, also created a bin directory under the instant client dir and > > copied sqlplus there). The install scripts appeared to sanitize the > > LD_LIBRARY_PATH, which made my oracle client no longer work and server > > restarts fail. > > > > It appears the core of the issue was how remedy uses (or fails to use) > > Oracle's instant client, though maybe there were some issues with > > 7.1/7.1p1. > > > > The install returned the following this time around: > > > > Do you want to view the Installation Summary? [y] > > Component Name | Success | Failed | Skipped | Total > > fingroups | 1 | 0 | 0 | 1 > > sitgroups | 1 | 0 | 0 | 1 > > comgroups | 1 | 0 | 0 | 1 > > pctgroups | 1 | 0 | 0 | 1 > > pdlgroups | 1 | 0 | 0 | 1 > > fndgroups | 1 | 0 | 0 | 1 > > ctrgroups | 1 | 0 | 0 | 1 > > asigroups | 1 | 0 | 0 | 1 > > astgroups | 1 | 0 | 0 | 1 > > fnp| 11 | 0 | 0 | 11 > > fin| 51 | 0 | 0 | 51 > > sit| 20 | 0 | 0 | 20 > > com| 18 | 0 | 0 | 18 > > pct| 29 | 0 | 0 | 29 > > pdl| 36 | 0 | 0 | 36 > > rrc| 11 | 0 | 0 | 11 > > rac| 10 | 0 | 0 | 10 > > fnd| 339 | 0 | 0 | 339 > > ctr| 14 | 0 | 0 | 14 > > asi| 184 | 0
Re: Asset 7.0.3 Install Problems (Solaris)
Change install went well too: Installation Summary Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total caigroups | 1 | 0 | 0 | 1 tmsgroups | 1 | 0 | 0 | 1 srmgroups | 1 | 0 | 0 | 1 rqcgroups | 1 | 0 | 0 | 1 chggroups | 1 | 0 | 0 | 1 cfbgroups | 1 | 0 | 0 | 1 cmsgroups | 1 | 0 | 0 | 1 cai| 20 | 0 | 0 | 20 tms| 97 | 0 | 0 | 97 srm| 52 | 0 | 0 | 52 rqc| 30 | 0 | 0 | 30 chg| 188 | 0 | 0 | 188 cfb| 12 | 0 | 0 | 12 cms| 10 | 0 | 0 | 10 asichg | 86 | 0 | 0 | 86 asitms | 71 | 0 | 0 | 71 astchg | 92 | 0 | 0 | 92 chgpdl | 35 | 0 | 0 | 35 chgsrm | 48 | 0 | 0 | 48 apsfnd | 45 | 0 | 0 | 45 chgfnd | 79 | 0 | 0 | 79 chgtms | 59 | 0 | 0 | 59 fndtms | 56 | 0 | 0 | 56 pdltms | 26 | 0 | 0 | 26 fndsrm | 49 | 0 | 0 | 49 srmtms | 25 | 0 | 0 | 25 astsrm | 51 | 0 | 0 | 51 caitms | 33 | 0 | 0 | 33 caisrm | 13 | 0 | 0 | 13 caichg | 30 | 0 | 0 | 30 caicms | 8 | 0 | 0 | 8 chgcms | 34 | 0 | 0 | 34 cmstms | 33 | 0 | 0 | 33 Would have been nice if I could re-run the installer to correct any installation issues instead of rebuilding. Axton Grams On Feb 6, 2008 10:55 PM, Axton <[EMAIL PROTECTED]> wrote: > So I rebuilt the server. Some differences: > > - Used 7.1 patch 1 for the core products (ars, aie, approval, email, > fb, assignment, cmdb) > - Altered the oracle instant client (created a lib32 directory under > the instant client location and copied the entire client there as > well, also created a bin directory under the instant client dir and > copied sqlplus there). The install scripts appeared to sanitize the > LD_LIBRARY_PATH, which made my oracle client no longer work and server > restarts fail. > > It appears the core of the issue was how remedy uses (or fails to use) > Oracle's instant client, though maybe there were some issues with > 7.1/7.1p1. > > The install returned the following this time around: > > Do you want to view the Installation Summary? [y] > Component Name | Success | Failed | Skipped | Total > fingroups | 1 | 0 | 0 | 1 > sitgroups | 1 | 0 | 0 | 1 > comgroups | 1 | 0 | 0 | 1 > pctgroups | 1 | 0 | 0 | 1 > pdlgroups | 1 | 0 | 0 | 1 > fndgroups | 1 | 0 | 0 | 1 > ctrgroups | 1 | 0 | 0 | 1 > asigroups | 1 | 0 | 0 | 1 > astgroups | 1 | 0 | 0 | 1 > fnp| 11 | 0 | 0 | 11 > fin| 51 | 0 | 0 | 51 > sit| 20 | 0 | 0 | 20 > com| 18 | 0 | 0 | 18 > pct| 29 | 0 | 0 | 29 > pdl| 36 | 0 | 0 | 36 > rrc| 11 | 0 | 0 | 11 > rac| 10 | 0 | 0 | 10 > fnd| 339 | 0 | 0 | 339 > ctr| 14 | 0 | 0 | 14 > asi| 184 | 0 | 0 | 184 > ast| 294 | 0 | 0 | 294 > pdl| 7 | 0 | 0 | 7 > apsfnd | 45 | 0 | 0 | 45 > asifnd | 95 | 0 | 0 | 95 > astfnd | 96 | 0 | 0 | 96 > comfin | 17 | 0 | 0 | 17 > > Axton Grams > > > On Feb 5, 2008 4:20 PM, Axton <[EMAIL PROTECTED]> wrote: > > Has anyone successfully installed Asset 7.0.3 on Solaris? These are > > the results I get at the end of the installation: > > > > *** asset > > Installation Summary > > > > Do you want to view the Installation Summary? [y] > > Comp
Re: Asset 7.0.3 Install Problems (Solaris)
So I rebuilt the server. Some differences: - Used 7.1 patch 1 for the core products (ars, aie, approval, email, fb, assignment, cmdb) - Altered the oracle instant client (created a lib32 directory under the instant client location and copied the entire client there as well, also created a bin directory under the instant client dir and copied sqlplus there). The install scripts appeared to sanitize the LD_LIBRARY_PATH, which made my oracle client no longer work and server restarts fail. It appears the core of the issue was how remedy uses (or fails to use) Oracle's instant client, though maybe there were some issues with 7.1/7.1p1. The install returned the following this time around: Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total fingroups | 1 | 0 | 0 | 1 sitgroups | 1 | 0 | 0 | 1 comgroups | 1 | 0 | 0 | 1 pctgroups | 1 | 0 | 0 | 1 pdlgroups | 1 | 0 | 0 | 1 fndgroups | 1 | 0 | 0 | 1 ctrgroups | 1 | 0 | 0 | 1 asigroups | 1 | 0 | 0 | 1 astgroups | 1 | 0 | 0 | 1 fnp| 11 | 0 | 0 | 11 fin| 51 | 0 | 0 | 51 sit| 20 | 0 | 0 | 20 com| 18 | 0 | 0 | 18 pct| 29 | 0 | 0 | 29 pdl| 36 | 0 | 0 | 36 rrc| 11 | 0 | 0 | 11 rac| 10 | 0 | 0 | 10 fnd| 339 | 0 | 0 | 339 ctr| 14 | 0 | 0 | 14 asi| 184 | 0 | 0 | 184 ast| 294 | 0 | 0 | 294 pdl| 7 | 0 | 0 | 7 apsfnd | 45 | 0 | 0 | 45 asifnd | 95 | 0 | 0 | 95 astfnd | 96 | 0 | 0 | 96 comfin | 17 | 0 | 0 | 17 Axton Grams On Feb 5, 2008 4:20 PM, Axton <[EMAIL PROTECTED]> wrote: > Has anyone successfully installed Asset 7.0.3 on Solaris? These are > the results I get at the end of the installation: > > *** asset > Installation Summary > > Do you want to view the Installation Summary? [y] > Component Name | Success | Failed | Skipped | Total > fingroups | 1 | 0 | 0 | 1 > sitgroups | 1 | 0 | 0 | 1 > comgroups | 1 | 0 | 0 | 1 > pctgroups | 1 | 0 | 0 | 1 > pdlgroups | 1 | 0 | 0 | 1 > fndgroups | 1 | 0 | 0 | 1 > ctrgroups | 1 | 0 | 0 | 1 > asigroups | 1 | 0 | 0 | 1 > astgroups | 1 | 0 | 0 | 1 > fnp| 11 | 0 | 0 | 11 > fin| 51 | 0 | 0 | 51 > sit| 20 | 0 | 0 | 20 > com| 18 | 0 | 0 | 18 > pct| 29 | 0 | 0 | 29 > pdl| 36 | 0 | 0 | 36 > rrc| 11 | 0 | 0 | 11 > rac| 10 | 0 | 0 | 10 > fnd| 339 | 0 | 0 | 339 > ctr| 14 | 0 | 0 | 14 > asi| 120 | 64 | 0 | 184 > ast| 253 | 41 | 0 | 294 > pdl| 7 | 0 | 0 | 7 > apsfnd | 45 | 0 | 0 | 45 > asifnd | 69 | 26 | 0 | 95 > astfnd | 95 | 1 | 0 | 96 > comfin | 17 | 0 | 0 | 17 > > Some important things are missing (e.g., AST:ComputerSystem). > > Install order: > ARS 7.1 > Email 7.1 > Assignment 7.1 > Approval 7.1 > CMDB 2.1 > Asset 7.1 > > SunOS 5.9 Generic_122300-13 sun4u sparc SUNW,Sun-Fire-480R > > Thanks, > Axton grams > _
Asset 7.0.3 Install Problems (Solaris)
Has anyone successfully installed Asset 7.0.3 on Solaris? These are the results I get at the end of the installation: *** asset Installation Summary Do you want to view the Installation Summary? [y] Component Name | Success | Failed | Skipped | Total fingroups | 1 | 0 | 0 | 1 sitgroups | 1 | 0 | 0 | 1 comgroups | 1 | 0 | 0 | 1 pctgroups | 1 | 0 | 0 | 1 pdlgroups | 1 | 0 | 0 | 1 fndgroups | 1 | 0 | 0 | 1 ctrgroups | 1 | 0 | 0 | 1 asigroups | 1 | 0 | 0 | 1 astgroups | 1 | 0 | 0 | 1 fnp| 11 | 0 | 0 | 11 fin| 51 | 0 | 0 | 51 sit| 20 | 0 | 0 | 20 com| 18 | 0 | 0 | 18 pct| 29 | 0 | 0 | 29 pdl| 36 | 0 | 0 | 36 rrc| 11 | 0 | 0 | 11 rac| 10 | 0 | 0 | 10 fnd| 339 | 0 | 0 | 339 ctr| 14 | 0 | 0 | 14 asi| 120 | 64 | 0 | 184 ast| 253 | 41 | 0 | 294 pdl| 7 | 0 | 0 | 7 apsfnd | 45 | 0 | 0 | 45 asifnd | 69 | 26 | 0 | 95 astfnd | 95 | 1 | 0 | 96 comfin | 17 | 0 | 0 | 17 Some important things are missing (e.g., AST:ComputerSystem). Install order: ARS 7.1 Email 7.1 Assignment 7.1 Approval 7.1 CMDB 2.1 Asset 7.1 SunOS 5.9 Generic_122300-13 sun4u sparc SUNW,Sun-Fire-480R Thanks, Axton grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
