Hi, We have recently installed ITSM 7 on our development server.
I have been able to create a configuration record (not a configuration item); then link that configuration record to a configuration item. However, when I raise a change request, and relate the configuration item to the change request, I am unable to see the items for the configuration record. Am I correct in assuming that this is because there is a relationship between the configuration record and the configuration item, but not one between the configuration item and the configuration record? If that is the case, do I need to create a relationship between the configuration item and the configuration record in the CMDB? Do you have any notes on how to do this? I have done the CMDB web based training, but this is my first real exposure to CMDB. Many thanks Oscar Brotons. IT Consultant. ********************************************************************************************** IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ********************************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
