It worked when I shrank the attachment pool from 10x10 to 7x7. Stephen
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, July 20, 2007 8:54 AM To: arslist@ARSLIST.ORG Subject: Attachments Drag-n-Drop Multiple Files List, With our Remedy system users add attachments (Windows User Tool only) via a single dialog I created. Screenshot attached. The files are stored in a separate form that only has attachments. This has been working fine for over a year. A new requirement is to provide the ability to also drag-n-drop an attachment onto the form as an option instead of using the File Add window. So, I display the Attachment Pool as a 10 pixel by 10 pixel square that is positioned on top of the Add button. Users can drag a file onto the tiny square and drop it when the plus sign appears. *Because there is no event that fires when an attachment is dropped onto an attachment pool, the user still has to click the Add button. This works great. Now the requirement is to drag-n-drop multiple files at one time. So, I added several more Attachment Fields to the attachment pool (5 total). I can drag up to 5 files onto the form at one time, followed by clicking the Add button. Here is where it gets interesting... Sometimes it works fine - all the files are successfully dropped onto the attachment pool. However, about half the time the User Tool prompts the user if they want to overwrite an existing file. What is happening is this, if I drag 3 files onto the attachment pool I get prompted to overwrite the 1st file with the 2nd file. Then I get prompted to overwrite the 2nd file with the 3rd file. The end result is that only the last file ends up in the attachment pool. I have not found any pattern to this. I am setting the Attachment Fields to $NULL $ after each processing so I know it's not that. It even sometimes occurs when I first open the attachments screen. Why does this occur? Since my code is not changing between the times I run it, I think it must be something with Remedy. How are others using drag-n-drop with an attachments screen? Thanks. Stephen ARS 6.3 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"