Re: Authentication Failed on 7.0 Midtier - RESOLVED
We had this same issue just this morning and I noticed something interesting... After installing the 7 mid-tier, in the config tool under the server settings the server showed in the list and the password column showed to imply that it held a password. After re-entering the password under the edit option, the column shows blank now, which would imply that there is no password entered. However, under this new state is where logging in as Demo worked. Bob Ellington Remedy Skilled Professional (RSP) LOGSA-Team ITSS Redstone Arsenal, AL [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Authentication Failed on 7.0 Midtier - RESOLVED
** Thanks to David and everyone else who responded! This fixed it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Tuesday, July 18, 2006 5:45 PM To: arslist@ARSLIST.ORG Subject: Re: Authentication Failed on 7.0 Midtier Hi Norm Go to Admin tool, Server information, Connection settings and re-enter the Mid-Tier Administration Password. Then go to Mid-Tier config page, AR Server Settings, select your server, click Edit and enter the same password in the Admin Password field. These passwords must match and I've seen them corrupted during the install process. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Tuesday, July 18, 2006 10:44 PM To: arslist@ARSLIST.ORG Subject: Authentication Failed on 7.0 Midtier Hi everyone: Can someone tell me what I'm missing? We have 7.0 loaded up on a test server-server and midtier on the same box. The server is running great, and we have the miditier seemingly installed correctly (config page comes up fine). When we attempt to pull up a form, we get the logon page correctly, but when we supply the Demo username and password (we set a password), we keep getting Authentication Failed ARRERR 623. Anyone have any ideas on what I'm missing...seems to be something simple. Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Authentication Failed on 7.0 Midtier
I got that on my Flashboards. The fix was to go into the Mid-Tier, and where your ARServer name is located, ensure that the password is set there to the same as the mid-tier password in the Administrator tool. Once I did that, it worked fine. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, July 18, 2006 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Authentication Failed on 7.0 Midtier Norm, Version 7 requires a Mid-tier password to be set on the ARS server and the the Mid-Tier config. Make sure those match. You also might want to turn up the Mid-Tier logging level and see if there are any interesting messages there. (could be firewall stuff, even on the same box) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/18/06, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote: > ** > > > > Hi everyone: > > > > Can someone tell me what I'm missing? We have 7.0 loaded up on a test > server-server and midtier on the same box. The server is running > great, and we have the miditier seemingly installed correctly (config > page comes up fine). When we attempt to pull up a form, we get the > logon page correctly, but when we supply the Demo username and > password (we set a password), we keep getting Authentication Failed ARRERR 623. > > > > Anyone have any ideas on what I'm missing...seems to be something simple. > > > > Norm __20060125___This posting was submitted with > HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Authentication Failed on 7.0 Midtier
Norm, Version 7 requires a Mid-tier password to be set on the ARS server and the the Mid-Tier config. Make sure those match. You also might want to turn up the Mid-Tier logging level and see if there are any interesting messages there. (could be firewall stuff, even on the same box) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/18/06, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote: ** Hi everyone: Can someone tell me what I'm missing? We have 7.0 loaded up on a test server-server and midtier on the same box. The server is running great, and we have the miditier seemingly installed correctly (config page comes up fine). When we attempt to pull up a form, we get the logon page correctly, but when we supply the Demo username and password (we set a password), we keep getting Authentication Failed ARRERR 623. Anyone have any ideas on what I'm missing...seems to be something simple. Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Authentication Failed on 7.0 Midtier
** Hi Norm Go to Admin tool, Server information, Connection settings and re-enter the Mid-Tier Administration Password. Then go to Mid-Tier config page, AR Server Settings, select your server, click Edit and enter the same password in the Admin Password field. These passwords must match and I’ve seen them corrupted during the install process. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Tuesday, July 18, 2006 10:44 PM To: arslist@ARSLIST.ORG Subject: Authentication Failed on 7.0 Midtier Hi everyone: Can someone tell me what I'm missing? We have 7.0 loaded up on a test server-server and midtier on the same box. The server is running great, and we have the miditier seemingly installed correctly (config page comes up fine). When we attempt to pull up a form, we get the logon page correctly, but when we supply the Demo username and password (we set a password), we keep getting Authentication Failed ARRERR 623. Anyone have any ideas on what I'm missing...seems to be something simple. Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Authentication Failed on 7.0 Midtier
** Hi Norm, In AR 7, BMC are enforcing the use of application passwords. Make sure your AR Server has an app password set, and also make sure that when you add the AR Server into your server list in the Mid Tier config that you enter the app password as well. We had the same issue here, that was the only way we found around it. Cheers, Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOESent: Wednesday, 19 July 2006 7:44 AMTo: arslist@ARSLIST.ORGSubject: Authentication Failed on 7.0 Midtier ** Hi everyone: Can someone tell me what I'm missing? We have 7.0 loaded up on a test server-server and midtier on the same box. The server is running great, and we have the miditier seemingly installed correctly (config page comes up fine). When we attempt to pull up a form, we get the logon page correctly, but when we supply the Demo username and password (we set a password), we keep getting Authentication Failed ARRERR 623. Anyone have any ideas on what I'm missing...seems to be something simple. Norm__20060125___This posting was submitted with HTML in it___ ** The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you have received this communication in error, please notify us immediately by return e-mail with the subject heading "Received in error" or telephone +61 2 93357000, then delete the email and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing KPMG client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. KPMG cannot guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. KPMG, an Australian partnership, is part of the KPMG International network. KPMG International is a Swiss cooperative that serves as a coordinating entity for a network of independent firms operating under the KPMG name. KPMG International provides no services to clients. Each member firm of KPMG International is a legally distinct and separate entity and each describes itself as such. Liability limited by a scheme approved under Professional Standards Legislation. This footnote also confirms that this e-mail message has been swept by MIMEsweeper for the presence of computer viruses. See www.mimesweeper.com for more information. ** __20060125___This posting was submitted with HTML in it___
Authentication Failed on 7.0 Midtier
** Hi everyone: Can someone tell me what I'm missing? We have 7.0 loaded up on a test server-server and midtier on the same box. The server is running great, and we have the miditier seemingly installed correctly (config page comes up fine). When we attempt to pull up a form, we get the logon page correctly, but when we supply the Demo username and password (we set a password), we keep getting Authentication Failed ARRERR 623. Anyone have any ideas on what I'm missing...seems to be something simple. Norm __20060125___This posting was submitted with HTML in it___
